Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Jul 8, 2024|Japanese-Style Standard Room
Guest User
Nice, modern and new hotel in Kinosaki onsen with great hospitality from the hotel owner and his staff. I was welcomed by the owner at the door when I arrived, and they even prepared a beautiful greeting card on my arrival. Welcome drink was provided and the owner recommended good restaurants and provided the USP of each onsen in Kinosaki. The room is spacious, clean and new! I especially like the Japanese style of the hotel. Yutaka and 1-day onsen pass were provided for my stay. As the next day I had to move to another hotel, the owner very kindly helped me to transport my luggage to another hotel near the JR station.
Overall, excellent stay, excellent people and excellent breakfast! :)
Would love to visit Kinosaki onsen again and stay with Utsuroi Tsuchiya.
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Price per night from:PKR 24,675
Posted on Nov 26, 2025|Quadruple Room With View
M.Sim007Service quality of the staffs are 10/10. All staffs are attentive and multi tasking, they are reception, cooks (breakfast) concierge and house keeping. We stayed for two nights in a quadruple room facing the river, huge size and comfortable beds. Night was quiet and dont hear any foot steps though it is a building erected on old structure. Breakfast is typical Japanese ryokan style breakfast of excellent presentation and quality. Recommended for couples with no children and nit suitable for elderly or disabled, need to climb up 3 storeys if stayingnin the 3rd flood. Location is 10/10, 10mins by foot to JR station and 20 mins walk to the ropeway with shops along the way. Highly recommended!
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Price per night from:PKR 51,120
Posted on Dec 11, 2025
Guest User
By far the best hotel/resort experience I ever encountered. Not only did we travel with a family of 5 but we had 10 luggage’s in total which they helped to organise and deliver to our room even though it was really heavy. Accommodated to everything that we need and asked and super welcoming. The small details that they would do have imprinted in my memories for life e.g remembering which shoes we had, prepared our slippers, explaining our meals and providing a blanket without us asking. I hope this reaches out to the manager who put the most effort to making sure we were happy and looked after. We would all recommend this place to our families and friends. 1000/10 S+++
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Price per night from:PKR 83,704
Posted on Dec 26, 2025
Guest User
It takes some walk to the busy main road. But the shuttle service is good. The hotel and everything is new, the in house hot spring is also very nice but only a small soda machine at the hot spring area. Would be nice if there’s more selection of snacks/drinks post hot spring. Very nice dinner menu, detailed design and impressive presentation.
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Price per night from:PKR 49,555
Posted on May 14, 2026|Japanese-Style Quadruple Room
Guest User
Miya took care of us so well. He kneeled the entire time while serving us tea and talking with us. He drove us to the station and even went above and beyond to help with our luggage and take pictures for us.
1. Wonderful staff — especially Miya.
2. Colored yukata are free, and the onsen pass is also included. They provide separate yukata for sleeping and for wearing around the hotel/onsen town.
3. Around 6 PM, the staff comes to set up your futon for you. They also bring an ice-cold pitcher of water to your room.
4. They have 2 onsens (one on the 1st floor and one on the 2nd floor). The men’s and women’s baths alternate depending on the time.
5. They offer a shuttle service to the furthest onsen and to the station — just let them know what time you’d like to go.
6. The breakfast is THE BEST! There’s so much food and variety, and everything is very clean and fresh.
7. They give you a pamphlet to collect stamps, and once completed, you receive a souvenir afterward (a pair of wooden chopsticks).
8. They also have fancy hair dryers here (Dyson, ReFa, etc.).
The onsen town experience itself was amazing, but honestly, it’s the service and hospitality at the hotel that will make me want to come back again someday.
Thank you all the staff. Staying in such a beautiful place surrounded by breathtaking views and genuinely kind people has been such a memorable experience.
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Price per night from:PKR 39,092
Posted on Oct 23, 2024
Daria Gr
We stayed at the hotel in October 2024. We took two rooms for two.
Pros:
1. Magnificent rooms in the style of a classic ryokan: everything is very beautiful, authentic, lots of small details, notes and tips for guests, interesting trinkets in the room. We had beds, not futons, but this is not a minus - the beds are very comfortable. The view from the room (3rd floor) is of the mountains. The cleanliness is perfect, the room has everything that should be in a classic ryokan room: from tatami to a low table for relaxing.
2. Incomparable kaiseki dinner. Excellent sukiyaki breakfast (you cook it yourself).
3. The most beautiful interiors of the hotel, it is interesting to walk around it, exploring it from the inside. The hotel is beautiful from the outside too.
4. You can smoke in the rooms (we did not do this, and the rooms are not smoked at all). There is a smoking room at the entrance to the hotel.
5. Wonderful staff. All requests and complaints are satisfied within minutes. They speak English poorly, but it's not a problem, we communicated through a translator. The guys are cool, cheerful. Quick check-in, a bunch of reminders about where and when to come / what and how to do correctly.
6. There is a private onsen (we did not use it).
7. They give a free pass to 7 public onsen. They give discounts on souvenirs.
8. They give excellent yukatas for onsen, for women - they will give beautiful ones, the choice is huge.
Nuances:
1. The only downside of the hotel is the distance from the center of Kinosaki (15-20 minutes walk through not very beautiful places). But! There is a free transfer from the hotel to the city center, plus there is a transfer station-hotel-station. And the walk from the hotel to the center of Kinosaki did not bother us much.
2. This is not a business hotel, so there is no washing machine, iron or shower in the room. The shower (and in fact - onsen) is shared on the minus first floor - separate for men and women.
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Price per night from:PKR 63,108
Posted on Oct 11, 2025|Japanese Style Superior Room Non Smoking
Guest UserI had low expectations for this trip and was pleasantly surprised! Firstly, the town itself is so beautiful and cozy, you can take your time and just enjoy it! Secondly, the hotel is top-notch! The service and politeness of the staff are amazing, and the hotel's interior and courtyard are beautiful! The onsen at the hotel is stunningly beautiful, with everything thought out to the smallest detail! The rooms are very authentic, as is everything else, and the breakfast buffet is amazing! The transfer service was also well thought out, and of course, the yukata is simply wonderful and fits every size! I can go on and on about how much I enjoyed it! Thank you!
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Price per night from:PKR 60,471
Posted on Jan 26, 2026
不思議な歯科衛生士
Date of Stay: January 24-25
Number of Guests/Purpose: 2 people, Sightseeing
Overall Rating: B
Pros:
* The room was clean and looked exactly like the photos.
* Wi-Fi was available.
* Check-in was smooth.
* Rental service for boots and umbrellas was provided.
* Came with tickets for touring Kinosaki Onsen, and the room had a convenient onsen set for taking out.
* There are private baths within the building.
Cons:
* The room felt a bit old.
* At night, hotel staff were loudly arguing outside the annex, which left a bad impression.
Location/Surroundings:
* About a 10-minute walk from the station. It felt a bit of a walk, but being in the center of the onsen town made access to all hot springs excellent.
Host's Service:
* Friendly and good service.
Summary:
Considering the price and location, it was good. However, it's not somewhere I'd definitely want to stay again, but rather I'd be interested in trying other ryokans next time.
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Price per night from:PKR 34,890
Posted on Feb 21, 2024
Piwat
Upon arrival, the hotel gave us 2 free tickets for aquarium next to the hotel. Staff were very friendly and helpful with parking valet and our luggage. The room we were in had an amazing view and it is spacious. It’s a Japanese style room and the staff had to come to put out futon for us around dinner time. Communal bath is big with an outdoor onsen. We noticed that they use salt water in the bath and onsen instead of chlorinated water like many other onsen hotel we have stayed in the past. There are 2 restaurants in the hotel but they open rather late at 7 and 8 pm so we didn’t get to try them. Breakfast were the same the whole we stay but they are pretty decent so there is no complaints. I would consider this to be one of the best hotel we have stayed during our trip there.
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Price per night from:PKR 56,887
Posted on May 21, 2026
Guest UserEnjoyed our stay and experiencing our first onsen and kaiseki!
They provided us with yukatas and passes to access the public baths, also had 3 private onsens on site.
Friendly staff, lots of food included in the dinner and breakfast which they serve in your room and set up/pack up your bedding, with option for continental breakfast on our 2nd day instead of japanese style.
Quiet, clean and futon bed was surprisingly comfortable.
It’s about 8min walk from the train station which was fine for us but there’s a bus shuttle option right outside the station, and the hotel also offer bag drop off for a small fee when you leave so you don’t need to carry them.
It’s close to the ropeway that you can ride up for nice views. Also right near the best public onsen in our opinion. (Be sure to check the onsen hours we missed out on one and note 2 are currently closed for renovations).
A few things worth noting - breakfast is served early, you can pick 8 or 8.30am. If you are sensitive to light, it’s not completely dark when sleeping, sun comes through the windows as it has the traditional paper screen style. Also there in not a shower in your room, you need to use the onsen showers (either the private ones on site which you can’t book so can’t guarantee availability but both times we wanted to use them we were able to, or at the public onsens.)
Overall we would recommend staying here to treat yourself to some peaceful rest and relaxation.
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Price per night from:PKR 91,654