Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Jul 8, 2024|Japanese-Style Standard Room
Guest User
Nice, modern and new hotel in Kinosaki onsen with great hospitality from the hotel owner and his staff. I was welcomed by the owner at the door when I arrived, and they even prepared a beautiful greeting card on my arrival. Welcome drink was provided and the owner recommended good restaurants and provided the USP of each onsen in Kinosaki. The room is spacious, clean and new! I especially like the Japanese style of the hotel. Yutaka and 1-day onsen pass were provided for my stay. As the next day I had to move to another hotel, the owner very kindly helped me to transport my luggage to another hotel near the JR station.
Overall, excellent stay, excellent people and excellent breakfast! :)
Would love to visit Kinosaki onsen again and stay with Utsuroi Tsuchiya.
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Price per night from:KRW 152,556
Posted on Nov 19, 2025
Guest User
We had an unforgettable stay at Matsuya in Kinosaki. From start to finish, everything was exceptional. The service was truly some of the best I’ve ever experienced—warm, attentive, and genuinely thoughtful. A special shoutout to Cho, a new team member from Vietnam who is studying Japanese. She was incredibly kind and made our stay even more memorable.
Our room was spotless, beautifully appointed, and offered such a cool and authentic traditional Japanese experience. The kaiseki dinner was incredible—relaxing, beautifully presented, and absolutely delicious. We had an early train and couldn’t stay for breakfast, but based on dinner alone, I’m sure it would have been amazing.
At check-in, we were given yukatas and traditional sandals to wear around town, which made the whole visit even more special. The onsens were wonderfully relaxing, and the town itself was friendly, charming, and exactly what we hoped for.
I highly recommend staying at Matsuya if you want to experience the absolute best of Japanese hospitality, culture, and relaxation. Truly a highlight of our trip. We are a LGBTQ+ traveling couple and felt very welcomed.
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Price per night from:KRW 366,798
Posted on Jun 5, 2026|Japanese-Style Quadruple Room
Guest UserThe location and views are superb, and the staff provide top-notch service. The breakfast buffet offers excellent quality food, and the hot springs are clean and feature a semi-open-air bath. Overall, this Japanese-style hotel offers extremely high value for money. They even include a hot spring hopping pass for the surrounding public baths, have a wide selection of beautiful kimonos to choose from, and proactively offer shuttle service to and from the JR station. The room views are simply unbeatable. There are countless advantages, I highly recommend it!
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Price per night from:KRW 179,466
Posted on Nov 24, 2024
baramazig
The accommodation was a bit of a walk from the station, but it was good because it was right in front of the ropeway and hot springs. The room was spacious, quiet, and clean. The staff was also very friendly, so I was able to stay comfortably. I will come back again on my next trip.
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Price per night from:KRW 152,142
Posted on Apr 30, 2026
Dmitrii_Kornet7
This hotel is wonderfully located in a quiet and secluded spot. The staff are friendly and helpful with everything.
We had a room with a garden view, a waterfall, and direct access to the garden. Special thanks for that!
Regarding the food: If you choose breakfast and dinner, note that dinner service is 2 hours long, and breakfast is 1 hour. Keep this in mind when planning your day. The meals are served in classic Japanese style at the hotel restaurant. Food is served in courses, and everything is fresh and delicious. There's a lot of food – in fact, it was almost too much for me. Dinner, especially, offers an enormous amount of food: fish, crab, appetizers, and so on.
The hotel staff, particularly Kunvar Niruta from Nepal, assisted us with everything, including explaining how to properly eat the various dishes.
For the onsens: there are private baths with fruits and flowers, which can be booked once a day for 40 minutes. There are also other private baths with unlimited usage time, and public baths available.
The hotel also provides a shuttle bus to the station.
Everything about the hotel is good: it's beautiful, cozy, interesting, and authentic. The only minor inconvenience was the short faucet in the bathroom sink, which was quite awkward. Otherwise, everything was excellent.
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Price per night from:KRW 281,515
Posted on Jun 1, 2025|Run Of House Semi Western-Style Room 2F
Jimbb During my trip to Kinosaki Onsen, I chose to stay at the Kiraku Hotel. The overall experience was very good and I gave it a 4-star rating. The following is my experience of staying here for your reference.
Rooms and Facilities
The hotel has an elegant environment and is full of the atmosphere of a Japanese hot spring hotel. The rooms are clean and tidy, and the hot spring facilities are very comfortable, allowing people to completely relax. However, when I checked in, I found a small stain on the bed sheet, which slightly affected my first impression. Fortunately, after contacting the service staff, they quickly changed the bed sheet and handled it professionally, which made me feel at ease.
Dining Experience
Dinner and breakfast were the highlights of this stay! The kaiseki cuisine for dinner was exquisite and delicious. Each dish showed the freshness and care of local ingredients, especially the seafood dishes, which were memorable. The breakfast was also rich, offering a variety of Japanese and Western options, with high quality, which made people feel good early in the morning. Overall, the dining experience was excellent and was definitely a big plus for the hotel.
Service Quality
In terms of service, the staff was friendly, but the overall service could only be said to be average. The check-in and check-out process was smooth, but when I occasionally needed to actively seek assistance, the service staff responded a little slowly, and felt a little lacking in initiative. For this price, I originally expected more detailed service, but overall it was still acceptable.
Summary
Kinosaki Onsen Kiraku Hotel is a recommended hotel, especially for travelers who like hot springs and food. Although the service has room for improvement, the high-quality dining and comfortable environment made this stay still satisfactory. If the service details can be improved in the future, I believe it will be more perfect!
#城崎温泉 #喜乐旅店 #温泉旅店 #日本旅行
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Price per night from:KRW 156,696
Posted on Oct 23, 2024
Daria Gr
We stayed at the hotel in October 2024. We took two rooms for two.
Pros:
1. Magnificent rooms in the style of a classic ryokan: everything is very beautiful, authentic, lots of small details, notes and tips for guests, interesting trinkets in the room. We had beds, not futons, but this is not a minus - the beds are very comfortable. The view from the room (3rd floor) is of the mountains. The cleanliness is perfect, the room has everything that should be in a classic ryokan room: from tatami to a low table for relaxing.
2. Incomparable kaiseki dinner. Excellent sukiyaki breakfast (you cook it yourself).
3. The most beautiful interiors of the hotel, it is interesting to walk around it, exploring it from the inside. The hotel is beautiful from the outside too.
4. You can smoke in the rooms (we did not do this, and the rooms are not smoked at all). There is a smoking room at the entrance to the hotel.
5. Wonderful staff. All requests and complaints are satisfied within minutes. They speak English poorly, but it's not a problem, we communicated through a translator. The guys are cool, cheerful. Quick check-in, a bunch of reminders about where and when to come / what and how to do correctly.
6. There is a private onsen (we did not use it).
7. They give a free pass to 7 public onsen. They give discounts on souvenirs.
8. They give excellent yukatas for onsen, for women - they will give beautiful ones, the choice is huge.
Nuances:
1. The only downside of the hotel is the distance from the center of Kinosaki (15-20 minutes walk through not very beautiful places). But! There is a free transfer from the hotel to the city center, plus there is a transfer station-hotel-station. And the walk from the hotel to the center of Kinosaki did not bother us much.
2. This is not a business hotel, so there is no washing machine, iron or shower in the room. The shower (and in fact - onsen) is shared on the minus first floor - separate for men and women.
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Price per night from:KRW 283,171
Posted on Feb 21, 2024|Japanese-Style Room (Misaki Wing)
MrBonUpon arrival, the hotel gave us 2 free tickets for aquarium next to the hotel. Staff were very friendly and helpful with parking valet and our luggage. The room we were in had an amazing view and it is spacious. It’s a Japanese style room and the staff had to come to put out futon for us around dinner time. Communal bath is big with an outdoor onsen. We noticed that they use salt water in the bath and onsen instead of chlorinated water like many other onsen hotel we have stayed in the past. There are 2 restaurants in the hotel but they open rather late at 7 and 8 pm so we didn’t get to try them. Breakfast were the same the whole we stay but they are pretty decent so there is no complaints. I would consider this to be one of the best hotel we have stayed during our trip there.
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Price per night from:KRW 262,058
Posted on May 21, 2026
Guest UserEnjoyed our stay and experiencing our first onsen and kaiseki!
They provided us with yukatas and passes to access the public baths, also had 3 private onsens on site.
Friendly staff, lots of food included in the dinner and breakfast which they serve in your room and set up/pack up your bedding, with option for continental breakfast on our 2nd day instead of japanese style.
Quiet, clean and futon bed was surprisingly comfortable.
It’s about 8min walk from the train station which was fine for us but there’s a bus shuttle option right outside the station, and the hotel also offer bag drop off for a small fee when you leave so you don’t need to carry them.
It’s close to the ropeway that you can ride up for nice views. Also right near the best public onsen in our opinion. (Be sure to check the onsen hours we missed out on one and note 2 are currently closed for renovations).
A few things worth noting - breakfast is served early, you can pick 8 or 8.30am. If you are sensitive to light, it’s not completely dark when sleeping, sun comes through the windows as it has the traditional paper screen style. Also there in not a shower in your room, you need to use the onsen showers (either the private ones on site which you can’t book so can’t guarantee availability but both times we wanted to use them we were able to, or at the public onsens.)
Overall we would recommend staying here to treat yourself to some peaceful rest and relaxation.
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Price per night from:KRW 487,270
Posted on Dec 30, 2024
travel-with-me
We had a fantastic stay at this Ryokan. The staff were so attentive and welcoming (Thanks to our room attendant, Suzan) We arrived a little earlier than check in but we could go up to the room and were provided with tea. The room was beautiful and the beds were prepared when we were eating dinner. We were shown how to wear the yukata and even had welly boots for the rainy weather. The food was the highlight, fresh seasonal ingredients (crab!) which was displayed like a piece of art. I wish we stayed longer, well worth the money!
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Price per night from:KRW 366,177