Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Dec 27, 2025
Guest User
I come to Tokyo several times a year, staying a fortnight or more each time. This time I spent seven nights at The Capitol Hotel Tokyu.
The room faced Hie Shrine. Through the floor-to-ceiling windows I could see the shrine's copper roof and half of Tokyo's skyline. The décor was modern without excess; the layout flowed easily, Bose speakers hidden in the walls, another set in the bathroom ceiling, connected by a 3.5mm jack. The curtains were motorized, though you hardly needed to close them.
The turndown service. I would leave in the evening and return late to find the room changed: only the hallway light and bedside lamp left on, a bottle of water and a glass on the nightstand, two chocolates beside them. The evening tea and teacup, previously stored in the cabinet, had been moved next to the coffee machine. These changes were so slight you had to think back carefully to confirm they had happened at all. The temperature and humidity had been adjusted. As if the room itself remembered your habits.
Room service fell short of the ryokan in Hakone or Lake Toya, but well above the ordinary hotel. Each day I made two or three cups of complimentary coffee, played music, read, wrote. In seven days I finished three books. The research ahead began to take shape.
There were drawbacks. No washing machine, but a decent laundromat ten minutes' walk away—a chance to wander the streets of Akasaka. The room provided HDMI and ethernet ports but no cables; for those who came to rest, perhaps a mercy. The minibar fridge was mostly occupied by drinks for purchase, same as the Imperial, though there was still room for my sparkling water.
The day I left it was half past five and fully dark. I could barely make out the faces of the bellhop and the taxi driver. Together they loaded my luggage into the boot. I wished the bellhop a happy new year in Japanese and told her I liked her hat. She smiled and returned the greeting. As the taxi pulled out of the underground drive, I thought of the inns Kawabata once wrote about: what had to be sought in the mountains of snow country can now be reached by elevator from the B2 exit of a metro station.
I have watched the Shinagawa Prince Hotel loosen quietly over time, slip a little. That kind of decline is rarely one great error. It begins the day someone forgets to leave a glass of water, neglects to move a packet of tea, omits a newspaper. As for The Capitol Hotel Tokyu: in Japanese, what I experienced over these seven days is called ちょうどいい.
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Price per night from:MXN6,615
Posted on Jun 24, 2026
Kalim’s worldI visited Tokyo with my 88-year-old father. The hotel’s location is arguably the absolute best, making it incredibly convenient to visit Tokyo’s major attractions. The hotel facilities were also highly satisfying. First and foremost, the amenities in the guest room were excellent, and the thoughtful accessibility considerations for the elderly or infirm gave us great peace of mind. For instance, the provision of a bath chair with a backrest was very impressive. The hygiene and meticulous housekeeping were of the highest standard. Furthermore, the non-slip mat provided in the bathroom clearly reflected a deep consideration for the guests' specific needs. All of this, of course, is a testament to the staff’s proactive service and attentive care.
If there was one minor disappointment, I wish a wider variety of pillows had been available in the room. In this regard, I felt it fell slightly short of meeting guests' diverse preferences. Additionally, as a helpful suggestion for safety, designing bathroom doors to open outward to facilitate emergency access in case of an accident inside is a fundamental design principle for luxury hotels. While preventing accidents altogether is ideal, being fully prepared for emergencies is what sets the highest standard of excellence.
On another note, despite the hotel being located within a major railway station, there was absolutely no noise. The soundproofing was truly remarkable. The breakfast offered a rich and diverse selection, beautifully balancing traditional Japanese cuisine with Western options. While ordering a more unique or specialized beverage took a bit of time, the quality and taste were highly satisfying. The other facilities, particularly the restaurants and cafes, were exceptionally calm, elegant, and quiet, providing a very pleasant experience. The food, of course, tasted excellent. However, you must ensure you have ample time to enjoy it; it can require a significant amount of time and patience before the food is served in front of you.
Overall, our experience was exceptionally satisfying and wonderful. With its rich historical background and narrative, the hotel offered a deeply engaging and far from boring stay.
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Price per night from:MXN6,995
Posted on Mar 31, 2026
Guest User
The room was quite comfortable. The Western restaurant is on the first floor, and that's also where breakfast is served. I particularly loved the pancakes at breakfast! The main course came with a simple self-service salad.
I stayed on the second floor. I asked the front desk for help confirming some items I wanted to buy, and they were very enthusiastic, even helping me make phone calls. There was a lovely Chinese lady there! All the staff were beautiful.
For anyone visiting Akihabara, staying here is incredibly convenient.
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Price per night from:MXN2,338
Posted on Jul 12, 2026
LeilaChanThis was my second stay, and it truly is a great value hotel in Tokyo. It's close to both Disneyland and Tokyo Station, but without the hefty price tag you'd find for hotels in the city center. The hotel offers a direct bus service to Narita Airport. For Haneda Airport, I took the JR train to Maihama Station (near Disneyland) and then caught an airport bus from there (tickets need to be purchased online in advance). The rooms are spacious and modern. I highly recommend this hotel.
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Price per night from:MXN2,526
Posted on Jun 29, 2026
AnyougouAlthough the room was small, it was very well-designed! I worked comfortably leaning against the bench. There was also a large counter space next to the sink, perfect for putting things. I was here for a concert, and the hotel was super convenient for getting to Tokyo Dome, just a 25-minute subway ride away. Ginza for shopping was about a 10-minute walk. Getting here from Narita was easy too, either by Skyliner and then subway, or by taking a bus from Tokyo Station (which was about a 7-8 minute walk from the hotel). The staff spoke good English, so communication was a breeze. Next time I'm in Tokyo alone, I'll definitely choose to stay here again :D
Btw, I had a box of merchandise shipped to the hotel before I arrived, and when I checked in, a handsome Japanese staff member helped me carry it up to my room (sorry, I didn't catch his name, it sounded like Ta**mi or Ka**mi – a big thank you and shout-out to him 😊)
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Price per night from:MXN1,113
Posted on Jul 22, 2026|Main Tower Superior Twin Room Non Smoking
Anonymous User[”1. **Unbeatable Location for Airport Travel**\nThe hotel offers direct limousine bus service to both Narita and Haneda Airports right from its doorstep, making airport transfers incredibly convenient – no need to lug heavy suitcases around. It's just a 3-minute walk to Tochomae subway station, with Shinjuku-Nishiguchi (West Exit) only 5-8 minutes away. Takashimaya, Odakyu Department Store, and Don Quijote are all within walking distance, making it super easy to shop for Sylvanian Families, Chanel, and cosmetics. Plus, there's a FamilyMart convenience store on the second floor, perfect for late-night essentials.”,”2. **Spacious Rooms, Especially for Tokyo**\nCompared to most compact Tokyo hotels, the rooms here are remarkably spacious, allowing you to easily open up a 28-inch suitcase. The newly renovated rooms come with multiple USB charging ports and modern amenities. High-floor rooms offer stunning views, perfect for overlooking Shinjuku's city nightscape in the evening. Soundproofing is excellent, completely blocking out street noise. The toiletries are high-quality, and the bathroom features a dry/wet separation design with ample supplies.”,”3. **Attentive Service and Comprehensive Facilities**\nThe front desk accepts Alipay, UnionPay, and WeChat Pay, making it very friendly for Chinese tourists. The 24-hour front desk offers free storage for large luggage, so you can shop for luxury goods without worry. The buffet breakfast offers a rich variety, including Japanese set meals, Western pastries, and fresh fruit. Executive floor guests also have access to an exclusive lounge with complimentary drinks and snacks all day. Shinjuku Central Park is right next to the hotel, perfect for a relaxing morning stroll.”]
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Price per night from:MXN3,421
Posted on Jul 25, 2026|Studio Deluxe Double
Anonymous UserAscott Marunouchi can easily be considered one of Tokyo's best serviced apartments. Its prime location in Otemachi is perfect for business travelers, offering convenient access to Tokyo Station and a plethora of dining options nearby. The hotel itself is quite upscale, boasting luxurious decor, well-designed lighting for the evening, and comfortable beds and pillows. The internet connection is also excellent, and the service is top-notch. With amenities like an oven, induction cooktop, washing machine, and water purifier, it's also ideal for longer stays.
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Price per night from:MXN6,834
Posted on Jul 2, 2026
Guest Userhotel location was great, easily access to shimbashi or ginza station. All staff at the hotel is helpful and accomodating. Amenities in room are changed and filled daily. Breakfast includes enough selections and changes menu twice a day. Might need to watch your waffles because other guest might just take it. Overall a very good hotel to stay at. BTW, donki is just beside the hotel and opens 24hrs.
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Price per night from:MXN2,134
Posted on Jul 24, 2026|Adjoining (2 Rooms), Deluxe Twin Rooms, Non-Smoking
Dans travelOur family trip to Tokyo was made much easier by this hotel—it was an excellent choice for us. They offer adjoining rooms and sofa beds, which gave us plenty of space and flexibility. The location is another big plus: set within a family-friendly park, it’s just a short walk to Tokyo Tower, great restaurants, and nearby subway stations.
One thing to keep in mind: the elevators are split—floors 1–18 and 19–32 are served separately, and access to floors 18–32 requires a key card. So if you’re booking multiple room types, just double-check which floors they’re on to avoid any confusion.
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Price per night from:MXN3,234
Posted on Jul 5, 2026
Giselle Lu
The room was quite small, basically just a place to sleep. You could open your suitcase, but it made the space feel a bit cramped.
The room's amenities weren't very new. The only thing I found really practical was the spacious vanity, which was great for putting things down. However, I wouldn't say it was easy to do makeup, as the whole bathroom was quite basic, lacking a proper vanity light or mirror.
Although this hotel came up as one of the top three (I think it was the first) when I searched for Shinjuku area accommodations, the closest subway station is actually Nishi-Shinjuku. It takes about a fifteen-minute walk to get to Shinjuku JR Station.
There aren't many convenience stores nearby, as the hotel is located above the metropolitan government building. There were even some homeless people in the vicinity (?).
The hotel staff automatically provide service in English, which made communication much smoother than in many other Japanese hotels. The guests were also predominantly Westerners.
The most impressive part of the entire hotel was probably the grand lobby.
Overall, the service was fine, but next time, I'd probably use a similar budget to stay at a different five-star hotel.
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Price per night from:MXN4,627