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The location is fantastic! It's just a two or three-minute walk to the Yurikamome Shiodome Station. If you need to transfer to other lines (like the Asakusa Line to the airport), it might involve a bit more walking and stairs, but overall, it's very convenient. The facilities do show their age a bit, but the cleanliness is up to Japanese standards, so no complaints there. The front desk staff are friendly and have good English skills. We booked a room with a Tokyo Tower view, and the view was absolutely stunning – definitely worth the price. Overall, it's a great place, and I've already recommended it to friends visiting Tokyo.

I had a wonderful stay at this hotel and was genuinely impressed by every aspect of the experience. The cleanliness was exceptional—everything from the room to the common areas was spotless and very well maintained. The room itself was spacious and comfortable, providing more than enough space to relax after a long day. The location is another major highlight. It is very convenient and well-situated, making it easy to access nearby attractions, transportation, and restaurants. This made my stay even more enjoyable and stress-free. The service was outstanding throughout my stay. The staff were friendly, attentive, and always ready to help with a warm and professional attitude. Their hospitality truly made a difference. The food was also delicious, with a great variety of options and excellent quality. Every meal I had was satisfying and enjoyable. Overall, I am extremely satisfied with my experience and would highly recommend this hotel to anyone looking for comfort, convenience, and excellent service.

The biggest advantage of this hotel is its absolutely fantastic location! It's connected to Takashimaya via a skybridge, Newoman is right downstairs, and Isetan is within walking distance. You can pretty much walk to the entire core Shinjuku shopping district, making shopping a breeze. It's really convenient for carrying heavy bags back to the hotel without getting tired. For pure shopping and sightseeing, staying here offers great value for money. Since the hotel rooms start from the 20th floor, the views are also excellent. The downsides are also quite noticeable. The hotel is showing its age, and the room facilities feel a bit dated, only meeting basic accommodation needs. What I really disliked was the breakfast. The variety wasn't extensive, and on weekends, they stop serving promptly at 10 AM. The rules are very rigid. Even if you're just 3 minutes late, there's absolutely no flexibility or alternative arrangements. The service lacks a human touch and is very unfriendly to guests who like to sleep in, especially those dealing with jet lag. In summary: It's a great choice if you're purely focused on location and shopping. However, if you care about breakfast quality, room modernity, and service details, there are many other options in the area.

The Shinjuku Line is incredibly confusing. The first time I went to the hotel, I wandered around for half an hour. I later realized you should absolutely *not* exit from the New South Gate, as it leads directly to the bus terminal and the NEWoMan building, and there are no elevators to get down from there. Since you're in Shinjuku Station, you really have no idea what floor you're on. If you have large luggage, remember to exit from the South Gate, which is the ground-level exit of Shinjuku Station. Cross the street and take two turns, and you'll be at the hotel. If you don't get lost, it's only a few minutes' walk. The hotel's location was definitely a major selling point, making it convenient to go anywhere you want. As for the hotel itself, the environment is also very good and quite new. The twin room was actually quite spacious, with large floor-to-ceiling windows offering an expansive view. Other than being a bit pricey, there are no complaints!

This was my second stay at Hotel Monterry LaSeour. My first visit was in October last year, and I enjoyed it so much that I specifically recommended the hotel to my sister and chose to stay here again during this trip. My recent experience was overshadowed by an extremely unpleasant interaction with a front desk employee. He was a larger-built male of Indian/Nepali appearance who was working at the front desk on 25 June, between approximately 12:00 PM and 3:00 PM. He appeared to be intentionally covering his name tag, so I was unable to identify him, although based on his signature on my check in document his name makes out to be ”Jeey”. I arrived at the hotel around 12:00–1:00 PM after checking out of another hotel in Tokyo which was such a pleasant experience. I was fully aware that check-in was not until 3:00 PM and simply wanted to store my luggage before returning later. The staff asked for our passports and then informed me that check-in was at 3:00 PM. I explained that I understood and only wished to leave my luggage. He offered no further assistance or response however another female staff member stepped in, helped with our luggage, and provided a luggage tag. When I returned around 3:00 PM, the same employee assisted me again. Despite having interacted with me only a few hours earlier, there was no greeting or acknowledgment. Instead, he immediately asked for our passports again. After handing them over, he said, “Give me your luggage tag—you can take back your passports,” while merely pointing to them on the counter beside him rather than handing them back to me. The check-in process became even more irritating when I was completing my registration details on the screen. The employee repeatedly tapped his pen impatiently against the screen and used the pen to point at various fields while giving instructions. At one point, he pointed the pen directly toward my sister, who was sitting only a few metres away in the small lobby area, saying, “Her name here,” while continuing to tap the screen multiple times. His mannerisms were impatient, condescending, unprofessional and downright rude. What was particularly alarming was what happened next. An elderly Japanese gentleman approached the reception desk to check in, and I witnessed an immediate and noticeable change in this employee's demeanour. He suddenly became warm, welcoming, polite, and attentive speaking in Japanese —while I was still standing there completing my check-in. The contrast was striking and left me feeling dismissed, even my sister could see the difference. I am giving a 1 star because of this staff member ”Jeey”, all other staff members were courteous and polite. Some other points to note - cleanliness was not there, the cup in the room was not washed and had dry coffee in it. Bath towels had a strange smell to them. Also, this time around, I asked to borrow an iron and while the staff not rush me to return it in 15 minutes (see the photo) since no one was asking for it - I find it super odd that there was a 15 mins limit and guests have to return it to the front desk after.

This is our second time staying here. The hotel is right next to the Ariake Garden mall, practically seamlessly connected. There are plenty of dining options upstairs and shopping is very convenient. Downstairs, there's a large Aeon supermarket, and right outside its exit, at platform 1, you can catch the bus to Haneda Airport. There's also a big Muji store nearby. The hotel offers a free shuttle bus to Ginza from its basement level. While the hotel is situated between two subway lines, neither is too far away, making this location excellent value for money. We booked a family room for two adults and two children, which had four beds. The bathroom and toilet were separate (wet and dry areas), and the room layout was quite good.

While this hotel has a convenient location, the experience was ruined by a lack of basic hospitality and very cramped quarters. The room was so small it was difficult to even open two large suitcases. More disappointing, however, was the staff’s attitude. Everything is followed strictly 'by the book' with zero flexibility. I was told a late check-out would be charged by the hour, and even a simple request for a complimentary bottle of water was flatly denied. The staff were condescending and never offered a smile, making for a very unwelcoming environment. A small gesture like a bottle of water costs almost nothing but earns customer loyalty; unfortunately, this hotel chooses rigid rules over guest satisfaction. I would not recommend staying here.

The best hotel we stayed at in Japan. By Japanese standards, the room is simply huge. Very comfortable, clean, and a beautiful view of the two rivers converging. We will definitely come back.

The Tokyo Bay Ariake Washington Hotel is an excellent, high-value choice for families visiting Odaiba and Disney. It's just a 3-minute walk to both the Rinkai Line and Yurikamome Line stations, and you can reach the Odaiba Gundam and Statue of Liberty area in just 10 minutes by train. The hotel also offers a free, reservation-only shuttle bus directly to Tokyo Disneyland, and airport limousines to/from Haneda and Narita airports make travel hassle-free. Rooms are clean and tidy, and the renovated rooms are bright and airy. High-floor ocean view rooms offer stunning views of Tokyo Bay. The hotel thoughtfully provides baby yukata, bed rails, and children's toiletries. Microwaves in the lobby and self-service laundry machines are convenient for guests with children. The breakfast buffet offers a wide variety of dishes to suit all ages. There's also a convenience store and McDonald's on the first floor for easy replenishment. Front desk staff are friendly and offer luggage storage. The only downside is that the Japanese-style rooms are a bit small, making it cramped to open large suitcases, and there can be short queues during peak check-in times. Overall, the hotel offers convenient transportation and excellent family-friendly amenities, making it a perfect base for theme park visits and Odaiba sightseeing.

Location is 15 mins to Shinjuku station but along the way quite a lots to see. I’m enjoy the price offered for this location and distance. Laundry a bit expensive with 600 yen for 1kg. The location is next to night clubs too (you can choose to walk to Shinjuku station with other street) and worst is the hotel signboard is not obvious as it is small and in front of the hotel, , comparing to others to put up big and tall at the junction. You will easily miss it as I have walked back 3 times and finally found it by looking for white building