Incorporating the beauty of the ancient city of Xi’an with the sophistication and luxury of the JW Marriott brand, the hotel offers extraordinary service and a commitment to holistic well-being, empowering guests to foster connections and revitalize their mind, body, and spirit. The hotel is located in the CBD area of Xi’an Economic and Technological Development Zone, adjacent to the administrative center of the city, with direct access to the Wenjing Road Subway Line 4. The modernistic design of the hotel reflects the contemporary character of this world-famous city and the refinement of the local culture. Standing in the hotel lobby on the 38th floor or in any of the 333 guestrooms, you will be presented with a large panoramic mesmerizing portray of the city view and feel the extraordinary energy of Chang’an city.There are 3 restaurants and social venues, JW Kitchen, which is the all-day dining place offers international cuisine, Jin Wei Court, which provide Cantonese cuisine; and the Lobby Lounge on the 38th floor serves handcrafted cocktails and custom-themed afternoon teas accompanied by views across the city. Located on the 1st and 2nd floor, total 3,250m² of multi-function event venues are equipped with the latest conference facilities. Bright and magnificent design of grand ballroom combined with the art decoration of local characteristics offers a new dimension in conference and banquet facilities and quality service for you. Spa by JW is a sanctuary of peace and relaxation for guests to unwind and relax. Located on the 24th floor, the 24-hour fitness center and indoor infinity heated swimming pool provide guests spaces to enjoy the cityscape.
"Ugh... I rarely leave bad reviews, but this time I was looking for a hotel near home to relax, and well... besides the friendly lady in the lobby on the first floor, I saw no other service. Nine out of ten negative reviews for this hotel are about service issues... I woke up past 1 AM, and the mini-bar only had two bottles of iced water. I can't drink cold water right now, so I first tried calling the hotel's landline, but it didn't connect. Then I used my own phone. I called for 56 seconds with no answer... I called again and someone finally picked up. I asked for two bottles of water and a set of toiletries, as I'd broken my comb. She said, 'Okay, I'll send them right up,' so I waited and waited. I waited until 6 AM when I went downstairs for breakfast, and I asked, 'Where's my water? If you couldn't send it, couldn't you have told me? I could have ordered takeout myself, is that so hard?' It was past 7 AM. I called again, and my mineral water finally arrived, but the cleaning lady, I don't know if she had trouble understanding or if I had trouble explaining, brought two bottles of water. I asked for a *set* of toiletries, and for such a big hotel, a 'set' of toiletries was just two toothbrushes...? Seriously? Am I asking too much, or is my communication skills really that bad? Also, at 1 AM, I ordered fried rice noodles with a note for extra spicy and strong flavor, and it arrived tasting like it came straight from the freezer... Honestly, I think if you can't do something or deliver it, you should tell me beforehand. I could order takeout myself! I waited six hours for two bottles of water and fell asleep, and a 'set' of toiletries was just toothbrushes... sigh. If you're looking for a hotel for photos, maybe consider it, but if you're looking for service, I'd suggest skipping it. I'll be sending an email later too, hoping they improve. I won't forget waiting six hours for two bottles of mineral water, lol..."