Spa Hotels in Cairns

"Dated but well kept. Pool and BBQ although I didn't use them were a good facility. Location middle of Cairns meant I could walk everywhere easily and on the level.....even the airport was in my walking range at 5.4 km. Staff were excellent and the management Excellent and able to resolve all issues I had with onward travels and other countries online travel document requirements, which is so helpful to an older less technical traveller like me.👍 Mervyn"

"We stayed for four nights over the Easter holiday in a panorama sea view room in the new tower. First of all, the location is excellent. The pool area has a sandy beach, and compared to the Hilton next door, the water was much clearer and very pleasant. The view is absolutely beautiful. However, when the tide goes out, it turns into what feels like a “panoramic mudflat view,” so I would recommend carefully considering the timing of your stay. On the other hand, there were several issues with the room. There is no balcony, and the windows cannot be opened. There were mosquitoes in the room, and I was bitten multiple times, which caused itching and swelling. The insect repellent device in the hallway was empty, which made me question the quality of housekeeping management. When I spoke to a female staff member at reception, I was told that only body spray repellent was available, and no further assistance was offered, so I had to purchase and install my own insect repellent. In addition, there was a sewage-like smell coming from the bathroom. The mirror and sink were not properly cleaned and appeared dirty. The room and hallway also had a moldy smell, and due to the humidity, the bed linens felt damp. The duvet was thin and not very comfortable. As I am sensitive to smells, these issues made me feel nauseous and unwell. Later, my husband spoke to a male staff member at reception. Although the hotel was fully booked and we were unable to change rooms, he responded with sincerity, apologized thoroughly, and instructed housekeeping to carry out a deep cleaning. When we returned from going out, the bathroom had been properly cleaned and the sewage smell was gone. The moldy smell in the room did not completely disappear, but it had been masked with deodorizer, and we were able to sleep well that night. However, the same issues returned the following day. As it was the Easter holiday and other hotels were fully booked, we had no choice but to stay until the end of our reservation. Afterward, I checked reviews and found many similar complaints about the moldy smell, which made me regret not researching more thoroughly beforehand. I had assumed that as a five-star hotel, it would be fine. Overall, the reception staff were kind, friendly, and professional. In particular, the male staff member who assisted us was excellent. On the other hand, I felt that the quality of housekeeping needs improvement. In my opinion, these issues are largely due to a design flaw—specifically, the building was designed with aesthetics prioritized over functionality by the construction company and architect, resulting in rooms where windows cannot be opened despite the humid tropical climate. The older tower, which has balconies and windows that can be opened, may not have the same problems. I would not recommend this hotel to those who are sensitive to smells, but for those who are not, it can still be a wonderful place to stay given its location and facilities."

"Customer service here is the best we’ve had in Australia! All the staff were so friendly and accommodating. When we had an issue with our room, we were switched rooms with no bother at all - which was such a relief. Really reccomend if you’r staying in cairns ! Thank you!"

"Friendly helpful staff. Woolworths,liquor store and fast food red rooster a short walk over the road. 15 minutes in an uber to the pier where lots of food and entertainment are. Had a Good stay here along with view over the pool. It does become light in the room as no black out. Laundry facilities available Would recommend"

"Have to say the best thing for this hotel is its room size, Huge! And water pressure is good. But pain point is really clear, the WIFI is not working in my room (bad signal), I can only sit in lounge/bar area at the ground floor to get WiFi."

"The hotel is right next to the station, it is very convenient to travel, there is a hospital opposite. The facilities here are very complete, especially for the cooking, oil, salt, vinegar and other seasonings, which are very user-friendly."

"The hotel is great, the location is very good, taking a taxi to the city center for about 10 knives, the quiet environment is good, the front desk is very friendly and patient to answer all kinds of questions."

"Apartment hotel, the kitchen is very good, fully equipped, can fully meet the needs of the husband's chef, but there can be no fumes, otherwise the alarm may ring, fried eggs, steaks are no problem, two rooms, two big two small no problem, There is a laundry room, two large balconies facing the sea, parking spaces, and the hotel is completely self-service. The location is a little far from the city center, and it takes nearly half an hour to walk, making it easy to drive."