Find 5-Star Hotels in Cairns

"The room was quite simple and comfortable, with all the basic amenities, including a bathtub. The balcony offered direct sea views, and the location was excellent. The pier for boat trips was right next door, and there were several restaurants along the pier boardwalk, like Dundee's Restaurant. The breakfast was a pleasant surprise – much better than expected, with a wide variety of options including Asian cuisine, and it changed slightly every day, which was great. Unfortunately, the pool was closed for maintenance during my stay. For kids, they provided a welcome amenity kit, and after collecting stamps, they even gave a lovely mini Kookaburra doll as a gift. Overall, it was a very good experience!"

"This is a pretty good hotel by local standards. It has a casino and the breakfast is decent, though it's a bit humid (which is typical for hotels in the Great Barrier Reef area). The room itself is very spacious, but the air conditioning blew directly on my head, making for an uncomfortable and restless sleep."

"We stayed for four nights over the Easter holiday in a panorama sea view room in the new tower. First of all, the location is excellent. The pool area has a sandy beach, and compared to the Hilton next door, the water was much clearer and very pleasant. The view is absolutely beautiful. However, when the tide goes out, it turns into what feels like a “panoramic mudflat view,” so I would recommend carefully considering the timing of your stay. On the other hand, there were several issues with the room. There is no balcony, and the windows cannot be opened. There were mosquitoes in the room, and I was bitten multiple times, which caused itching and swelling. The insect repellent device in the hallway was empty, which made me question the quality of housekeeping management. When I spoke to a female staff member at reception, I was told that only body spray repellent was available, and no further assistance was offered, so I had to purchase and install my own insect repellent. In addition, there was a sewage-like smell coming from the bathroom. The mirror and sink were not properly cleaned and appeared dirty. The room and hallway also had a moldy smell, and due to the humidity, the bed linens felt damp. The duvet was thin and not very comfortable. As I am sensitive to smells, these issues made me feel nauseous and unwell. Later, my husband spoke to a male staff member at reception. Although the hotel was fully booked and we were unable to change rooms, he responded with sincerity, apologized thoroughly, and instructed housekeeping to carry out a deep cleaning. When we returned from going out, the bathroom had been properly cleaned and the sewage smell was gone. The moldy smell in the room did not completely disappear, but it had been masked with deodorizer, and we were able to sleep well that night. However, the same issues returned the following day. As it was the Easter holiday and other hotels were fully booked, we had no choice but to stay until the end of our reservation. Afterward, I checked reviews and found many similar complaints about the moldy smell, which made me regret not researching more thoroughly beforehand. I had assumed that as a five-star hotel, it would be fine. Overall, the reception staff were kind, friendly, and professional. In particular, the male staff member who assisted us was excellent. On the other hand, I felt that the quality of housekeeping needs improvement. In my opinion, these issues are largely due to a design flaw—specifically, the building was designed with aesthetics prioritized over functionality by the construction company and architect, resulting in rooms where windows cannot be opened despite the humid tropical climate. The older tower, which has balconies and windows that can be opened, may not have the same problems. I would not recommend this hotel to those who are sensitive to smells, but for those who are not, it can still be a wonderful place to stay given its location and facilities."

"The location is very good with a view of the sea, and it was about 20 minutes walk from Cairns central station, so it was good to be able to walk home. The room was large and clean. When I went to the pool, the entrance and parking lot were specifications that would not open without the touch key that the guests had, so I was able to spend it with peace of mind in terms of security. I am very satisfied with the smooth check-in etc. because the reply has been returned to the correspondence of additional guests and the self check-in method!"

"We stayed from 1/31 to 2/5. It was a two-bedroom apartment, but there were two shower rooms, which was convenient. Condominium-type apartments are better for our family than regular hotels. Prices are high in Australia, so cooking at the apartment helps to reduce travel costs. Vision Apartment has a full kitchen, so we were able to cook without stress. It's also convenient and convenient to have a washing machine in the room. The reception is open for a short time, but if you contact us in advance, there are no problems with check-in or check-out. We recommend this apartment for those staying in Cairns for more than two nights."