Spa Hotels in Cardiff

"stayed at this hotel and used the spa many times before and have always had a much better experience, which is why I chose to return. Unfortunately, my stay on 27 May 2026 was extremely disappointing. When checking in, I was asked if I would like breakfast and was told it was very nice. Sadly, the breakfast was awful. The bacon was so hard it could barely be cut, the sausages were stone cold, and the rest of the cooked breakfast was dry and cold. I mentioned this to a waitress, who showed no concern, and when I raised it again at reception and asked for a refund, I was refused. I have attached a photo showing the quality of the breakfast. I was also disappointed to discover there was an additional charge to use the spa. I booked through Trip.com, and nowhere on my booking confirmation did it mention extra spa fees. When I queried this at reception and showed my booking details, I was simply told I should have checked the hotel’s website. I do not feel this is acceptable, as any additional charges should be clearly stated at the time of booking. What disappointed me most was the lack of customer service throughout my stay. My concerns about both the breakfast and the spa charges were dismissed rather than addressed, and staff showed very little understanding or willingness to help. This experience was completely different from the positive stays I have had at this hotel in the past. Sadly, based on this visit, I would not recommend the hotel and will think very carefully before returning. I hope management takes these concerns seriously and works to improve both the customer service and overall guest experience."

"I had a very good experience staying at Hilton Cardiff. The hotel felt extremely safe and well managed throughout my stay. One thing I noticed is that they are very strict about not allowing visitors after 9 PM. At first, it was a bit disappointing, but honestly, it also made me feel much safer knowing they take security seriously. The service was excellent from beginning to end. The staff were always kind, attentive, and always willing to help with anything I needed, which made the whole experience feel very welcoming. My room was comfortable, clean, and well maintained. It was also cleaned during my stay, which I really appreciated and added to the overall comfort. The location is another big advantage the hotel is just steps away from Cardiff Castle, making it perfect for exploring the city. It’s also only about a 20 minute walk from Cardiff Central railway station, which made getting there and around very convenient. One morning I decided to try the breakfast buffet, and it was definitely worth it. There were many options to choose from, including pastries, hot food, fruit, and drinks. They also had coffee machines with very good coffee, which made the breakfast experience even better. Another highlight was the bar downstairs it had a great atmosphere and was a really nice place to relax after a day of exploring. Overall, I would definitely stay here again and highly recommend it to anyone visiting Cardiff, especially if you value comfort, excellent service, a great location, and above all, feeling safe during your stay."

"I have a really mixed feeling about this hotel. I booked the superior room with tree lined view and asked for a quiet room: the receptionist gave me an extremely cold and noisy room right next to the motorway and above some nightclubs. My watch has identified the noise level is over the normal limit. I couldn’t fall asleep due to the loud noise even at midnight. I called the receptionist to change a room. Unfortunately, they first gave me a standard room that the heating system was not working and much smaller than I have paid for. The two maintenance officers who came to check the heating system are very helpful and suggested to change to another room. Only by then, I was able to change to another room that matched the similar sized of a superior room, but without tree lined view. I must say that all the receptionists were friendly and polite but behind their friendliness, they are not really helpful at all. I had my dinner, a sea bass meal, at the restaurant - see the photo. The dinner and the service was both outstanding. The kettle in the room was not very clean; it could easily be cleaned by using small spray to remove the calcium. The gym and swimming pool are excellent. If you are not used to live in really loud room, please double check with the receptionists. It is also not worth to pay an extra 10 pounds per night to get a so called tree lined room with extreme loud noise. I also wonder the reason for the hotel to give customers rooms that the heating system are not working. It would helpful to check before they allocate room to customers. It would also helpful that the hotel ensure that the room has reasonable temperature before admitting guests, esp on a very cold winter night. Overall, this is not a very good experience. I was not able to sleep for a whole night. I paid extra in the hope of getting a better and quiet room but ended up with one of the worst room without getting any compensation."

"Loved your hotel.  We had a fantastic king room with sea views & the bed was very comfortable. Didn’t have the evening meal there but loved the breakfast, it was the best we’ve ever had.   Location was superb. Regards Kathleen Rhiannon & Douglas Spence💃🏴󠁧󠁢󠁷󠁬󠁳󠁿🕺🏴󠁧󠁢󠁳󠁣󠁴󠁿"

"Having lived in Cardiff for decades, I always thought the Raddison Blu looked smart.  First time trying there and I was really disappointed.  It's shabby, the room was really stark and overall it needs some attention.  Reception was full of leaves and granted that the weather was a bit grim, but it gave a dreadful first impression.  The room was very disappointing - painted blue and really really stark. Huge bed (two singles pushed together) a desk and some weird little table - all furniture was bashed and scratched and the room was a very odd layout. The bathroom was decent (and made the room look worse because it was quite modern) but the shower door wouldn't stay closed so the floor was sopping wet.  Despite the website saying that every room had a hairdryer, I had to ring reception to request one.  The bed wasn't too bad but they have to be the worst pillows I've ever slept on - hard doesn't come close.  Overall, I wouldn't stay there again and feel there are far better hotels in the area for the same money which were more welcoming, more modern and less bleak!"