Spa Hotels in Ashigarashimo

"The hotel is located just within 5 minutes walk from Gora station. There are many facilities provided such as private & public onsen, lounge, snacks and free-flow beverage and juices. Breakfast and dinner are buffet style which have a variety of food selection. Great hotel in Hakone."

"Thanks to other guests for mentioning the transportation in their reviews. Getting to the hotel from Odawara was a bit of a hassle, but once I arrived, I felt it was absolutely the right choice. The hotel's location is excellent, with mountain views from the room, and it's clean and tidy. The free, unlimited ice cream at the hotel is delicious and definitely deserves a special shout-out. Breakfast was plentiful, and the dinner buffet was fantastic, with all-you-can-eat sashimi and unagi don, plus surprisingly tasty lobster, and a wide selection of drinks. That evening, I enjoyed the outdoor hot spring all to myself, facing a waterfall and forest – it was incredibly relaxing. The hotel's shuttle bus is very convenient! The staff were very attentive and detailed in their service, with great attitudes and thorough explanations! Apart from the tricky transportation, everything else was wonderful."

"Our experience staying in Hakone was perfect! We stayed at the Tensein in Hakone-Yumoto, an easy location to take the bus, car or train to some popular tourist attractions in the area. The check in itself was rather slow but the staff do their best to speak good English and discuss every detail about your stay with you. The room had everything we needed, the shampoo and conditioners provided was wonderful and there was a variety of products to use. On check in, the private onsen was given at 50% discount at 1,100 Japanese yen per use, we got 2 vouchers so used it 2 times (as we have tattoos we could not go into the public onsen). On check in you have to collect your towel and your choice of Yukata (traditional Japanese robe) which you’re welcomed and encouraged to wear around the hotel and gardens. The hotel is strictly no shoes, so upon arrival you leave your shoes in a locked box and keep the key. If you wish to walk around the beautiful gardens, there are slider type shoes available to slip on, as well as umbrellas to use if it’s raining. Outside they have a onsen for your feet to enjoy with a drink. All of the food and drink (apart from breakfast which was included) was put on our bill at the end. There was a wide selection of drinks, nibbles and food available for dinner and lunches at the dining room and there was a large buffet dining room for buffet breakfast and dinner (if you booked it). The hotel is just a short 10 minute walk to the town and 15 minute walk to the Hakone-Yumoto station. Visiting Mt Fuji is easy, with a bus ‘H’ running from stand 2 opposite the Hakone -Yumoto station. Get off at ‘Motohakone’. From there, you can take another bus and a train to get you to another town ‘Gora’ and surrounding attractions to enjoy."

"This was my second stay here. My previous visit with my child was so enjoyable that when a friend came to Japan, I brought them here for a night. Throughout our stay, the staff were incredibly kind and thoughtful. Both breakfast and dinner were very satisfying. However, at check-out, one particular staff member's attitude absolutely floored me. 1. For self-check-out, there were three machines. One was free, and there was no queue, so we just went ahead and used it. 2. After checking out, I wanted to inquire about the hotel shuttle and public bus routes and schedules, as we didn't have a car this time. Both manual check-out counters were busy with guests, so I stood behind them, waiting my turn. 3. Suddenly, a staff member came out from the side to guide guests queuing for check-out. She noticed I was inadvertently standing in front of the line she was directing. She gestured for me to move, and I apologized and immediately stepped aside. Then, when she had a moment, I asked her where I should queue to inquire about the hotel bus schedule. For some reason, she seemed extremely annoyed. She spoke to me with a blank expression for a couple of sentences, then realized I didn't speak Japanese, and that she couldn't explain it to me quickly. Our conversation wasn't even finished when she angrily turned and walked away... At first, I thought she was in a hurry to attend to the queuing guests, as it was peak check-out time, and that she'd get back to me. So I waited in a spot where I wouldn't bother her or her line. But then I realized she completely intended to ignore me! I just stood there waiting for her, hahaha. Eventually, I thought, 'This isn't right. Is getting a schedule really this difficult?' She was the only person available to ask, so I went up to her again and asked in English. She froze, looking at me with a surprised expression, perhaps not expecting me to come back after her impolite demeanor. So, she had to patiently, albeit reluctantly, quickly reply to me in English. I asked if she could give me a copy of the schedule. She didn't even say ”please wait a moment.” She just turned directly to the counter, grabbed a schedule, practically slapped it into my hand with a ”Pia!” sound, said absolutely nothing, and then spun around and walked away, hahaha. I even managed to say ”thank you” to her. I was stunned. A 2600 yen per night hotel, and in my two years in Japan, this was the first time I'd experienced such shockingly poor service. I suggest that during peak check-out times, more staff should be assigned, or essential information like schedules should be placed in a conspicuous location, which would also save staff the trouble. And while the hotel indicates Chinese-speaking service is available, if staff who only speak Chinese are discouraged from asking questions, then I suggest the hotel shouldn't be on platforms like Ctrip trying to attract Chinese customers in the first place."

"Overall, my stay was very satisfying. The hotel environment is quiet and comfortable; the moment you walk in, you feel a sense of relaxation, making it perfect for a weekend getaway. The room was clean and tidy, with a cozy atmosphere, and the bedding was soft, ensuring a very comfortable sleep. The hot springs are definitely the highlight of this hotel. The water is clear, and the temperature is just right, leaving you feeling completely relaxed after a soak. The different pools are also thoughtfully designed, with unique characteristics for both indoor and outdoor options. The outdoor hot springs, in particular, offer a truly delightful experience in a natural setting. Service also deserves praise. The staff were friendly and patient in answering any questions, making me feel well looked after. All in all, it was a very relaxing and pleasant stay. If I have the chance in the future, I would definitely consider coming back and highly recommend it to anyone looking to rest well and enjoy some hot springs."

"A ryokan that even the locals enjoy! It was an amazing experience staying in Madoka no Mori - from pick up at Gora station to the check-in, we were looked after. I was with my partner and accompanied by family members as well (their first time in Japan). The service was impeccable - communication was excellent, facilities were top-notch and the care we received was nothing short of amazing. We would definitely go back again in the future! The availability of your own private onsen in the room with hot spring water was so worth it. Great selection of seasonal food during dinner and breakfast. Staff very flexible in assisting our travel plans the next day as well. Given that it's located in the higher areas of Hakone, it does limit ability to get to the hotel unless you have a car. However, there is a shuttle available to pick up guests. Only thing was that our group got a questioning look from the driver initially when we approached the shuttle saying we had a booking. It wasn't until they saw our names on the list of guests that they happily helped us out. It did affect the initial feelings we had with the ryokan."

"This hotel is a bit far from the station, but thankfully, they offer a shuttle bus service every 20 minutes. Just make sure to check the schedule. The hotel itself is a bit old but kept very clean. The set dinner was decent, and the breakfast buffet was just average. If you're not too picky, it's a fine place to stay. The outdoor hot springs are fantastic, with five large and very comfortable pools. Next time, I might just come for a day trip to use the onsen, as that would be even better value for money."

"The best place in Hakone. Everything is close by. There was an issue with the free shuttle upon check-in, but this is due to the fact that you can't contact the hotel directly, only through Trip.com support. We made the most of it upon check-out. In the room we were assigned, we discovered in the evening that there was no hot water. The next day, we were moved to another room. The onsen are wonderful – there are communal ones, which we went in the evening and were alone in, and there are private ones – they are small and more like jacuzzis. We liked the communal ones better. They provide yukatas and a basket – very convenient for the baths. The Japanese-style breakfasts are unusual. Alcoholic and non-alcoholic drinks are available almost all day, and coffee machines are located on all floors and are available at any time. There is a grocery store nearby. There are many good restaurants near the station."

"The experience was even more stunning than the pictures online, truly feeling like a Nordic forest retreat. Location: After getting off the bus, there's a bit of a slope to climb. You can call the hotel in advance for a pick-up at the stop, and they also offer a drop-off service to a nearby bus stop after check-out, which is excellent service. Environment: Being deep in the mountains, it genuinely captures the essence of a forest vacation home. Everything is wonderful, from the buildings connected by wooden walkways to the open-air staircase landscape and the forest cafe and reception area. Each room boasts an independent window view, and even the hot spring pool offers great scenery. Breakfast is plentiful, and the coffee and ice cream from the mini-fridge are complimentary. There's also a DIY tea-making station. Upon check-in, they thoughtfully discuss your itinerary, making it easy for them to pick you up at the bus stop when you return in the evening – very considerate."

"Yama No Chaya has its own beauty and serenity. I personally don’t find it hard to locate - 2 bus stops away from Hakone Yumoto station + a 5 minutes walk are worth the stay. (Bus service stopped for one of the days due to bad weather and we walked for 20 minutes to Hakone Yumoto Station - all good) The team is very hospitable - they also have some English and Chinese speaking staff otherwise simple English is not an issue to communicate. Our butler - Sandip always carry a smile with him, and he ensured we are very well taken care of. Every morning, the team will prepare heat pack and umbrellas for us (it was raining and snowing). In the evening, they made tea and prepared snacks (vary from mochi to sushi) for us upon our returned. The room we booked is Yamano Ichigo (main wing) - just nice for 2. The viewing platform was where we relaxed every evening and we soaked our tiredness away in our very own private onsen at the basement. Despite of having our own private onsen, I still went to visit 3 other public onsen within the Ryokan - you will not be disappointed. Our room came with daily breakfast and we added on dinner for 1 night. I must say the chef and culinary team put in their passion and effort to prepare all the dishes. It’s not common for a visitor like me to taste Kaisekai cuisine which I enjoyed very much. You need to take time and an empty stomach to full experience it :) However, my partner and I weren’t used to heavy breakfast and our butler noticed it - we get to change to western style for the rest of the stay which was equally delicious. We are thankful that we minimised food wastage. Overall, we felt pampered during our stay at Yama no Chaya :) I will return again in the future when I visit Hakone."