Spa Hotels in Isla Mujeres

"El hotel está muy padre! tal cual las fotos, me agradó mucho que siguieran nuestras indicaciones sobre el festejo de cumpleaños de mi pareja, si está lejano de la ciudad, pero presisamente eso lo hace mágico, sin duda volveremos, para hospedarnos en las cabañas"

"The best location on Isla Mujeres. It is also a relatively large hotel on the island. The front desk service is very good. The room has been upgraded. It has a large space and a suite with a front view of the sea. The hotel's exclusive beach is across the road but very close. The texture is fine and white, and the waves are not big. It is very suitable for swimming and the experience is great!"

"Location is perfect, and the room is clean. Period of this is what you are looking it’s great. Customer service does not Exist in this place. The staff was rude and they ask for a deposit which is really odd. "

"The location is like a corner where you go at night, so you can't go out without a car. I think it has the best facilities among the hotels. It's clean and there's nothing unnecessary. The restaurant also has an open feel and is really nice. The service was very good, but since I stayed at Scarlet Arte just before, I was disappointed with the friendliness of the staff, but I think the company's proactive activities will make up for everything. The rice is more delicious than Scarlet Arte and the quality is better. It's a shame there aren't any activities, but I think they will happen in the future if the company invests more. The quality is really good. best"

"The location is perfect, but the environment is not clean, and there are not many choices of food. The sea view is incomparable. You can watch the sunset in the restaurant on the beach and watch the sunrise in the sea-view room. But the room facilities are not good, and the room is not clean. The elevator is small and slow, and it's dark inside."

"I really enjoyed my stay here. The poolside room with a view of the ocean was superb. The rooms were lovely and had everything needed for a comfortable stay The staff were extremely helpful when booking a tour to Chichen Itza and nothing ever seemed to be a problem. It’s a lovely relaxed place 10 minutes by taxi from downtown. I had a great stay, but travelled with the wrong person unfortunately. So I’d love to come back and make it the perfect stay next time. "

"The hotel itself and location were great. But the breakfast wasn't as in the description. They say you are gonna get continental breakfast, but what you actually get is some grain bars, apples and juice. It's not even close to continental breakfast "

"Overall, I would rate this 5/10. The resort has beautiful surroundings with lots of greenery—I'd give the environment 9/10. The pool was nice, although it extremely shallow. So you can’t swim. You just stand. There are plenty of amenities, and on paper it's an all-inclusive resort, but that doesn't mean much if the food is disappointing. The room was spacious and clean. When we first entered, it had a very strong chlorine smell, but apart from that, it was well maintained. The biggest letdown was the food. The “Italian” restaurant is a 3/10. The pizza was at best disappointing, the rest of the dishes were just average. The only ice cream shop is at best 4/10—completely bland. The pizza place had a waiting time of 30min. So I couldn’t try it. There was a moment were all places were closed. So I couldn’t have an early lunch or late breakfast. So I got some fruit (ok) and some extremely unfresh and dry burger from a bar, which I couldn’t finish. The lunch buffet was also 3/10, honestly some of the worst food I've had ever. On the other hand, breakfast was excellent (9/10) with a great variety of options. The drinks were another disappointment. They were extremely weak. Normally, one or two cocktails are enough for me, but here I needed four or five to feel anything, which made them seem heavily diluted. The staff were excellent throughout the stay—friendly, professional, and helpful. One thing that surprised me was the activities. Before going to the beach, I asked about one excursion and was told it cost $80 per person. So it seems that not every activity is included in an all-inclusive package… but charging $80 per person for a boat trip to go swimming felt excessive. For €240 per night, I expected much better food and better overall value. The beautiful grounds and good staff weren't enough to make up for the disappointing dining experience."

"Did you expect too much... First of all, it's a pity that I didn't receive the buckler service well. I tried to install the app in Korea, but I couldn't authenticate the app, so I exchanged it with KakaoTalk, but the answer came quickly, but the execution time was too slow. If you ask me to do something, you have to tell me two or three times... Because there are so many people, I think you must make a reservation for all restaurants. And it took a very long time to order food from room service or at a restaurant. It took more than an hour... Still, I think it's hard to follow any hotel in terms of facilities, beach-owned chic cabaret show, etc. Still, I have intention to revisit ~!~!"