Posted on Nov 12, 2024|King Suite with Sofa Bed
Anonymous User
I am a customer living in 407 on 9th of November in Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel.
. I am writing to complain the lady on the front desk. She treated me not respectful. When we checked in, I am asking if we have hot spring, she replied several what? And correct me “hot tub” such as I am lack of knowledge.
Later, I want to use Landry room and change dollars with them. They gave me several two dollars, and the washing machines only accept 1 dollars, which they should have known at first place. So I went back to the front desk to ask for 1 dollars again. And at that time. There is one guy lining in front of another front desk server. And the lady was answering the phone. So I naturally stood in front of her desk and waited for her. And I asked her to change 1 dollars for me since they didn’t know. And then she asked me” don’t u notice there is a line? You should wait after it.” So I was so embarrassed to find out I cut in line.
So if she is really mindful about me cutting in line, Why not telling me to wait after? Or just remind me in a more respectful way assuming I really don’t know there is a line? Either way will have same effect and I would be acknowledged in a not embarrassing way. And again, the washing machine only accept 1 dollar and they did not know, is their job dereliction.
I am very concerned how your service match up with your high level of fees.
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Price per night from:€118
Posted on May 1, 2026
Guest User
Was there for one night. Reached there early in the morning and left around 10am. Was upgraded and happy with the room. Breakfast was good too. Only feedback is the quality of the towels and bedding items, which we felt can be improved.
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Price per night from:€192
Posted on Sep 23, 2024|Suite-1 King Bed, Non-Smoking, Whirlpool, Sofabed, High Speed Internet Access, Refrigerator
Guest UserOn the website we chose a room with a jacuzzi, but when we checked in, it turned out that the room was given without it. My husband and I were not happy because we expected one thing, but it was completely different. Moreover, the price was higher than a regular room. At the reception, the man did not want to clarify this issue and said that it was all the fault of the people who put false information on the website. There was no tea in the room, only coffee, which I don't drink at all. There was no ordinary water. Also, when we went to bed, we turned on the heat, because the room was cold, but when we woke up in the morning, our noses were stuffy and the air conditioner was working very loudly, and we realized that it was working all night, it was cold. There were no things like bathrobes or slippers in the room, which also outraged us. In general, the hotel did not make a great impression and satisfaction that we would have liked.
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Price per night from:€119
Posted on May 27, 2026
Guest UserThe hotel room layout was well-designed and comfortable, and the cleanliness was good. It's just over six kilometers from the airport, with a shuttle bus service. Within a kilometer, you can find all the restaurants and supermarkets you need.
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Price per night from:€112
Posted on May 26, 2026
XiaoyoujingxinThe location is great! They offer private airport transfers and it's a popular base for tour groups, which is super convenient as you don't have to constantly move around. There are also supermarkets nearby for easy shopping. For those planning a self-drive trip, it's not far from Highway 1, so everything is just perfect. My only slight disappointment was the lack of a hot water kettle in the room, which isn't ideal for us Asians who prefer hot drinks. Also, even though I only stayed one night, I was bothered by two Western girls. First, they were laughing loudly outside my door, then they knocked and ran away, only for me to open the door and see them laughing elsewhere with a phone propped up on the floor filming my doorway. Maybe it was some kind of YouTube prank! Anyway, I felt disturbed by them! I didn't feel comfortable filming them, but I hope the hotel takes this seriously.
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Price per night from:€110
Posted on Nov 18, 2024
Guest User
The hotel is about 8 kilometers away from the airport. There is no bus, but it is more convenient to pick up and drop off at the airport hotel for free. There are no commercial facilities around, shopping and eating are inconvenient. The rooms are oversized, well-equipped and novel, clean and comfortable. But some facilities are not reasonable, such as Batai is too small, the bathroom is hanging horizontally. The breakfast was rich and delicious. The price is a bit high.
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Price per night from:€101
Posted on Feb 17, 2026
Natalia@happiness
A good hotel considering the price and location. For a 3 star property, it meets the stated standard. Comfortable beds. Spacious lobby. Everything works.
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Price per night from:€85
Posted on Mar 9, 2026
Huhu01
Stayed at the Holiday Inn Calgary Airport (IHG). The location is very convenient for the airport and surrounding routes, and the overall cleanliness of the property was excellent—both the rooms and common areas were well maintained.
Amenities are fairly basic, so travellers expecting extensive facilities may find them somewhat limited. Unfortunately, the service was on the poorer end of the spectrum during my stay.
One point future guests should be aware of: the booking information on the hotel’s website states that a deposit is required, but it does not clearly specify that this must be provided strictly via credit card. Staff indicated that this policy is standard at hotels worldwide; however, as an experienced traveller, I can confirm that many hotels do in fact accept debit cards for deposits.
To avoid any issues at check-in, make sure you bring a credit card with you.
Overall: great location and cleanliness, basic amenities, but service and clarity around deposit policies could certainly be improved.
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Price per night from:€105
Posted on May 28, 2025
Guest User
I was a bit nervous after reading some other reviews, but I need not have been. My room was spacious, the bed comfy and the pillows plentiful. My 11 year old grandson, who visited during my stay, gives the pool and waterside a huge thumbs up. His mother, sister and I enjoyed the hot tub while he splashed alone.
Breakfast was a bounty! Although I am limited by multiple food allergies, I found more than enough to eat and enjoyed my 2 breakfasts.
When I first arrived in my assigned room, I discovered a tool on the floor and a dismantled A/C unit. Before I had time to wonder, a repairman was at the door, apologetic that I had arrived before he could complete his maintenance. He immediately arranged for me to switch to a different room, and all was well.
Desk staff were all cordial, helpful, friendly. I have absolutely no complaints about my stay and highly recommend others to ignore naysayers and give it a try. I would be happy for a return visit if opportunity arises. Many thanks for a great stay.
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Price per night from:€106
Posted on Jun 16, 2025
Iryn797
Hotel is spacious and clean! Come here with my family and we all were impressed with the comfort of the bed including the cleanliness
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Price per night from:€101