Find 5-Star Hotels in Muscat

Overall, I had a good stay at the hotel. The property is beautiful, the room was comfortable, and most of the staff were friendly and helpful. However, there were two issues that significantly affected my experience. First, the hotel charged a very large security deposit of approximately AED 1,600 for a two-night stay. This amount was charged to my card without a clear explanation during check-in, and I was not informed in advance about the size of the deposit. As of writing this review, I have still not received the amount back. Better communication and transparency regarding security deposits would be greatly appreciated. Second, the housekeeping service was disappointing, especially on my checkout day. I requested ice cubes three separate times and only received them after approximately 1.5 hours. In general, whenever I requested something, it took a long time to arrive, and I had to repeatedly follow up with the staff. That said, I would like to sincerely thank Carolyn Muimi for her professionalism and support during my checkout process. She took the time to assist me, address my concerns, and promptly send an email to the finance department regarding the refund of the security deposit. Her assistance was greatly appreciated and left a positive impression. While I enjoyed the hotel overall and appreciated the facilities and atmosphere, I believe improvements are needed in guest communication regarding deposits and in the responsiveness of the housekeeping team.

⭐️⭐️⭐️⭐️⭐️ Excellent Stay – Highly Recommended I had a wonderful stay at InterContinental Muscat Hotel from 21st to 23rd January. From the moment we arrived, the experience was smooth and pleasant. Check-in was quick and efficient, and the hotel has a very nice, welcoming scent throughout the lobby and common areas. The room was clean, comfortable, and well maintained, and the bathroom was spotless. The pool area is great, with different depths (1.1 m and 1.3 m), plus a dedicated kids’ pool around 30 cm, which makes it ideal for families as well. One of the highlights is the direct access to Qurm Beach, which is a big plus. Breakfast was enjoyable with a good buffet selection, and the staff throughout the hotel were very friendly, professional, and always willing to help. Overall, a great stay and a classic, reliable 5-star experience in Muscat. I would definitely recommend it and would happily stay again.

Very good service. I asked for an early check in at 8 AM and was responded in a very proactive way. It was such a relief after a long flight. The service at breakfast was great. The staff even prepared me a fresh made Chinese noodles.

The hotel boasts a French romantic style, exuding a retro charm upon entry. Despite its age, it's well-maintained, and the rooms are spacious. Before going to bed, we discovered the bathroom fan was very loud. We contacted the hotel for repairs, but the technicians couldn't resolve the issue. The front desk stated they were full of rooms of the same category and could only offer a lower-category room. Therefore, we were forced to contact Ctrip customer service at 3 AM to coordinate with the hotel manager. Ultimately, the problem was resolved with a room upgrade. While the front desk's handling of the situation was flawed and may have shown some discrimination, Ctrip customer service was very helpful. It's important to stand up for your rights when facing problems. The hotel swimming pool is currently open, with a small door leading to the public beach. Room facilities are complete, and the breakfast is average.

Excellent location, many restaurants Shisha bar nearby, also is in the middle of everything. To all attraction everything is within 30 minutes taxi including airport. If you want to do boat trip or see activity, maybe it’s better to leave closer to the port. Before us the extra 20 minutes on a taxi is not a problem. Very clean, very spacious, providing quiet luxury vibe. Breakfast is a little bit smaller selection than I expected, but the food quantity is good. The room is very spacious and comfortable layout, the best bed I’ve ever slept on in any luxury hotel. Only problem I had was in the room, they might need to do some quality checks, a lot of appliances does not work, for example the steamer didn’t Work, need the time to change it, also scale doesn’t work, it doesn’t read a matter for me but everything adds up just a small little disappointment. On the first night, there’s some really loud noises from the air-conditioning throughout the whole night, raise this in the morning, second day afternoon already fixed it. It was a quick fixing, but I would have expected the room wouldn’t have such noises when I check in. The spa is amazing!! highly recommended to do at least two hours treatment, this is definitely one of the best spa experience in any hotel. Servicing overall is very good, specially the room cleaning stuff super friendly, the ladies in the spa also very nice, everyone on the servicing are super friendly, helpful. Just a front desk reception with a little bit of colder attitude. Facility wise is enough, good size pool not the biggest but is enough. Unlike most of the luxury hotel,This MO hasn’t got their own private beach, it’s a beachfront property, however they have a small sessions on the beach with hotels own beach chair for the guest. Is not a usual larger luxury resort, only 150 rooms, I will say the facility is okay but I would expect a little bit more. Also, there is no information to pre-book any activities or any special activities going on in the hotel unless you ask. Pool size service m may be need a little bit of improvement. The stuff is very nice to lay down the towel the moment you reached the pool or the beach area. But this level of hotel should automatically bring some water, ice bucket, or sunscreen available to the seat. They are sunscreen only laying around at certain spot and you need to stand and use it. Overall experience has been amazing, also it is top three best and luxurious hotel in muscat. But for this price everyone will expect a little bit more. I’d definitely rate 8.5/10 of the 3 days stay here.