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Check-in: July 19th - July 23rd at Lingang Jinjiang International Hotel Executive Apartment. I must give a special shout-out to our butler, Yuanyuan. Our entire family vacation was worry-free and comfortable, all thanks to her meticulous and incredibly thoughtful service! Even before we arrived, Yuanyuan proactively reached out to discuss our travel needs. Upon learning that we had an elderly family member with mobility issues, she promptly prepared a wheelchair in advance and made all check-in arrangements. When we arrived, everything went smoothly without any waiting or hassle. Anticipating our late arrival, she thoughtfully familiarized herself with the hotel's restaurants and afternoon tea areas. She proactively helped us coordinate and adjust our daily dining schedule to fit our family's tastes and routines, saving us from repetitive communication. Throughout our five-day stay, Yuanyuan considered every big and small detail in advance. She always had things arranged before we even had to ask. She was incredibly responsive and attentive to every matter, surprising us with her thoroughness. We didn't have to worry about a single thing. On our departure day, she even prepared a lovely little gift for the child, who was absolutely delighted. This kind gesture added so much warmth to our entire trip. She never intruded excessively but always kept our family's needs in mind, demonstrating professionalism, sincerity, and just the right amount of thoughtfulness. Yuanyuan deserves full credit for this perfectly stress-free vacation. The next time we visit Lingang, we'd love to have her as our butler again! Highly recommended! I'd also like to specially thank Xiao Ding and Yan Guohao from the Tea House – I've shared our experience in my review on Dianping. And to the two lovely ladies at the Chinese restaurant, we were so happy that I forgot to write down their names! The lady in black knew our child loved cherry tomatoes and specially ran after us as we left to hand them to the child. That little gesture moved us deeply. We took those cherry tomatoes with us, and we also took with us the thoughtfulness and dedication of the Jinjiang staff! Thank you, Yuanyuan! Thank you all! We will definitely be back!

The hotel's location is truly exceptional, nestled by the Suzhou Creek on the North Bund, right next to the historic Waibaidu Bridge. It offers panoramic views of Lujiazui and the iconic Bund skyline. The hotel's understated Baroque luxury seamlessly blends with the neoclassical style of the Bund, exuding sophisticated elegance. The hotel lobby is a grand affair, featuring a massive crystal chandelier, soaring ceilings, and a majestic marble staircase. Adorned with captivating artworks and sculptures, it feels like an immersive art space – a perfect blend of vintage charm and modern sophistication. Every corner speaks of prestige and refinement. Our room was incredibly comfortable and spacious, with exquisite design and meticulous attention to detail. Both the room's size and amenities were simply perfect. Breakfast is served on the second floor in the Western restaurant, which boasts expansive views. Every table offers a glimpse of the Suzhou Creek and the Bund, making it wonderfully comfortable and relaxing to enjoy breakfast by the window while watching the river. The only minor drawbacks were the slightly large gap under the shower door, which could lead to water spilling out if the showerhead was pointed incorrectly. Also, the buffet selection at breakfast wasn't particularly extensive, and there were limited bread options. However, the à la carte menu was quite good. Overall, our stay was very satisfying.

They gave us an ideal room with a view of the Pearl Tower! The service was excellent; they really went out of their way to help us due to our flight cancellation because of a typhoon. At the reception, there were Russian-speaking hostesses, and the local hostesses also spoke decent English. The rooms truly felt like heavy luxury! Everything worked perfectly. On the downside, breakfast was very specifically Chinese, you really had to pick and choose what to eat to avoid food you weren't accustomed to. Also, the hotel allegedly miscalculated our stay twice, increasing the cost retroactively each time. Another unpleasant detail is that booking this hotel through Trip.com is considered a pre-booking, and you will effectively be charged twice at the hotel itself, plus a deposit for your stay. The pre-booking amount will only be refunded a few days after checkout – just be prepared for this.

The room view is absolutely fantastic, and the location is super convenient, right by the Bund. We could easily walk to Yu Garden and the City God Temple, and Nanjing Road Pedestrian Street wasn't far either. The lobby staff were proactive in helping us with our luggage. On check-out day, there was also staff assistance with taking our bags to the car. They even waited with us until our taxi arrived and we were settled in.

An absolutely wonderful experience! **Facilities:** Even though it's an older hotel, I was initially worried the facilities might be outdated. But when I arrived, I realized there was no need to worry at all. The overall vibe is one of rich heritage and understated luxury, without feeling old-fashioned. I personally loved it. **Hygiene:** The hygiene was excellent; I didn't notice any issues. **Environment:** Simply fantastic. Both the hotel itself and the guests staying there collectively create an atmosphere that made me feel it was truly great value for money. This is a hotel with genuinely sincere service and a superb location, well worth experiencing. I absolutely loved it.

The hotel boasts an excellent location with breathtaking views of both sides of the Bund right outside the window. You can directly access the North Bund promenade from the hotel's second floor, making it very convenient for a stroll. Breakfast is served until noon, allowing for a leisurely brunch, and the spread is extensive with good quality. The rooftop bar offers panoramic views of the Bund, though it's a bit warm this time of year. The room layout is well-designed and comfortable, but I'm not sure if it's due to the age of the decor, as the floorboards are slightly warped.

Stepping into the room, I was immediately greeted by the towering 'Huangpu River Four-Piece Set' (referring to the iconic skyscrapers) outside the window. Sitting on the sofa, the Huangpu River unfolded before me like a dynamic scroll painting. The bedding was incredibly soft and delicate; I instinctively wrapped myself tightly in the duvet. The Aesop pine-scented amenities were elegant and long-lasting, perfectly matching the Waldorf's style. The walk-in closet was well-designed and practical. I had bought some 'Ice Beauty,' 'Goddess,' 'Pink Iron Cannon,' and 'Orange Dream' flowers, and was using the room's trash can as a makeshift vase. The thoughtful Nini noticed and kindly replaced it with a beautiful glass vase. 👍 Aaron and Katrina provided meticulous and attentive service. It was a great 4-day experience. I'll definitely be back.

I love this hotel 100% strategic place , just walk in front of your hotel you already find subway Nanjing East rd station exit 4 A&B, infront of you hotel also minisoland , Lawson, easy to find any restaurant you want to eat. The service was so warm from bell boys till the receptions ,even the room service they all did great job The bed was double bed so felt comfort even sleep 2 person in bed, the swimming pools was amazing must try so luxury changing room ( the swimming pool is in 5 th floor) They have fun deal photo with old shanghai vibe with full make up, qibao , and professional photographer only RMB 198 and they give you 1 picture but if you like other pose you can add 1 picture add RMB 100 , all dress and accesories are brand new and they used the business center near lobby to make up and take you picture in 6th floor and lobby. Just walk to right side of hotel you Will find delicious bao , delicious hotpot, yummy cookies and chocolate plus 1 pizza resto Miss Sheila Jin from business center did great service, she treat you with warm heart and friendly , she explain all things about the photos package and serve us so great, so my daughter have beautiful photoshoot , the photos all great amazing. Thanks Grand Central Hotel , Will back again if i visit shanghai again

I’ve been a loyal guest at Andaz Xintiandi Shanghai for quite some time, drawn back again and again by the genuinely warm service, attention to detail, and the way the team always makes me feel recognised and valued. Unfortunately, this stay was a sharp departure from everything I’ve come to love about the hotel, solely because of one check-in experience that left a very bitter taste. I had noted in advance during booking that I would prefer a high-floor corner room – not a demand, simply a preference that in the past has often been thoughtfully accommodated when availability allows. Upon arrival, I approached the reception and was assisted by Iris. I handed over my passport, and she confirmed the length of my stay. When I politely asked if a corner room might be possible, her response was cold and curt: she told me I had booked a regular king room, that she would not upgrade me, and that if I wanted such a room I should pay more. No smile, no warmth, no attempt to soften the refusal. It was less what she said and more how she said it – she made me feel embarrassed, almost as if I were being put in my place for even asking, as though booking a standard room somehow meant I couldn’t afford better. At a hotel of this calibre, I don’t think any guest should be made to feel that way. Still taken aback, I was then asked whether I wanted a room near the elevator or not. Already unhappy with the interaction, I said it didn’t matter. She then assigned me what can only be described as the worst possible room – directly next to the elevator on the 16th floor. When I saw the location, I was genuinely shocked. I went straight back down and told her I didn’t want to sleep next to the elevator, and she eventually moved me to a higher floor. Throughout the entire process, there was not a single smile, no “enjoy your stay” – nothing that even remotely resembled hospitality. I left the desk feeling like an inconvenience. It’s worth mentioning that based on the room rates and availability that day, the hotel was absolutely not fully booked, so this wasn’t a case of simply having no better rooms to offer. It felt like a deliberate lack of care, and it stung particularly because it came from a hotel where I’m used to staff remembering my preferences and quietly making each long stay a little more comfortable – not because I expect a free upgrade, but because that thoughtfulness is what makes a regular guest feel truly welcome. A standard room has always been perfectly fine; it’s the attitude and the willingness to accommodate small preferences that made me appreciate this place so much. This time, that spirit was completely absent at check-in. What makes this all the more frustrating is that every single other staff member I encountered – and there were many, too many to name – was excellent, friendly, and professional, just as I’ve always known them to be. One day during my stay, I had lunch at the lobby bar, and both the food and service were wonderful. On my departure day, I didn’t even bother with a formal checkout; I simply handed my key to the lady at the reception desk and left. The doorman was, as ever, kind and exceptionally helpful with my luggage. These are the people who reminded me why I keep coming back. I really do hope the hotel takes this feedback to heart. One person’s attitude at the front desk can undo months of goodwill built by an otherwise outstanding team. I’ll return, because I know what this hotel is truly capable of, but I sincerely hope my next welcome feels like a welcome again.

This was my second stay at the W Hotel within three months, and once again, I was thoroughly impressed. The front desk kindly arranged a high-floor room, and the view from the window was absolutely captivating. From the concierge to the buffet restaurant and the swimming pool, all the staff were incredibly friendly, and the service was attentive and meticulous. Both stays have been very satisfying, and I highly recommend it.