Find 3-Star Hotels in Marrakech

The hotel is beautiful and clean, and the location is excellent, with a good breakfast. However, all of this is overshadowed by the somewhat lacking service. Check-in was incredibly slow; our room wasn't ready by 3 PM, so we went out for a walk. When we returned at 9 PM, we still had to wait about 40 minutes to be checked in. Being exhausted, this was far from pleasant. There were about 10 people at the reception, walking around, chatting amongst themselves, and pretending to be busy, which resulted in a check-in queue that moved at a snail's pace. In the end, they upgraded our room as an apology, but the negative impression lingered. If you don't mind these issues, I would recommend the hotel.

I enjoyed every second of my stay here. Right from the pick up at the airport through to the reception and the breakfast I was served while waiting for my early check-in (my flight got in early). It was home away from home and I would definitely recommend this Riad to anyone visiting Marrakesh for the first time. Special shout out to the owner (on his electric bike... He expressly said I was ONLY to take taxis), Abdou, Ismail (I hope I got that right), the guy in glasses (I never did ask him for his name), my hamman lady, the cleaners, the cooks, everyone. I dare say, they all watched out for me and made my stay such a pleasure. I will definitely be returning here. Thank you.

Located in a quiet, secure residence with a private indoor pool, complimentary sun loungers, tables, and chairs are available. Inside, both the common areas and rooms were exceptionally clean. Ayoub gave us a very warm welcome, and the breakfast was simple but tasty. Note: You need to inform them of your arrival time to access the residence, as there's no doorbell or intercom.

Cute riad, and clean, but that's about all I can say. The room was tiny and stiflingly hot; the air conditioning couldn't even cope with such a small space. The bathroom/toilet doors were inconvenient and really just for show. All the bedding was covered in terrible pilling – it wasn't just how it looked, it felt like sleeping on a grater, very uncomfortable and unpleasant, and the mattress was hard. The breakfast was a joke: a mini flatbread, a small pancake, and a tiny biscuit. They poured a sip of juice into the bottom of a glass, served a 200ml teapot (meant for two) and all this with a cheerful 'enjoy!' What is there to enjoy? Couldn't they at least offer one egg? We eat breakfast at the hotel not to take thoughtful pictures over a biscuit, but so we don't have to run around the city an hour later looking for a proper meal. And the first thing they did when we arrived was try to upsell us on extra services (hammam, massage) – they didn't even let us go to our room, they sat us down and said, 'choose!'

I recently had the pleasure of staying at this wonderful hotel, and the experience exceeded my expectations in every way. From the moment I arrived, the staff welcomed me with warm smiles and exceptional hospitality, making the check-in process smooth and efficient. The room was spacious, impeccably clean, and thoughtfully designed, offering a perfect blend of comfort and modern amenities. The bed was incredibly comfortable, ensuring a restful night’s sleep, while the stunning view from the window added an extra touch of relaxation.

Very nice service, tasty breakfast and friendly breakfast with great rooms. But unfortunately wifi was not working on that day .

We had the pleasure of staying at Riad Jibril during our visit to Marrakech, and what a delightful experience it was! Our host, Iheb, truly deserves the title of a legend. From the moment we checked in until we checked out, he made our stay memorable. Whilr it may not be a 5-star hotel, it provided a unique and authentic Moroccan experience that exceeded our expectations. The riad itself, with its traditional architecture, was clean and inviting. The highlight was undoubtedly the serene terrace, a peaceful oasis away from the hustle and bustle of the medina. One evening, we indulged in sheesha on the terrace, a delightful experience that only cost us around 70 MAD. We also had the pleasure of dining on the terrace, where we enjoyed delicious tagines at a very reasonable price of 60 MAD each. The chef's culinary skills were truly impressive. The breakfast served each morning was traditional and homely too! What made our stay truly special was the warm and welcoming atmosphere created by Iheb and the staff. We arrived as guests but left feeling like friends. We were even befriended by the two adorable resident kittens, Sofia, the long-haired tabby, and Leena, the ginger kitten. Their presence added an extra touch of charm to our stay. The location of Riad Jibril was perfect, and the camel in front of the money exchange served as an excellent landmark. The riad was on the opposite alleyway, second door, making it easy to find. We especially enjoyed its proximity to Kasbah, near Zeitun Cafe, a favorite spot of ours to visit at night. The lantern-lit terrace at the cafe provided majestic views that made our evenings even more memorable.

The check-in process was good for customer service, but my room experience was terrible. I booked a superior suite, but I ended up with a regular room. I was informed that the person who was supposed to be in the room decided to stay another day. When I checked online, I found that the room was still available for reservation. The next day, when I asked to switch to my reserved room, I was told that it was booked again and that I should check back in line. Surprisingly, the same room was still available for reservation. I feel like they were scamming people by booking a suite at a higher price and then giving them a cheaper room. The night crew member was very friendly and informed me that the manager was traveling. However, I don’t understand who is responsible for managing the website and ensuring that the correct room is posted when it’s available. I tried to contact them via phone and email, but nothing happened. I hope that Trip guide and the hotel will take responsibility for their actions and make sure that this doesn’t happen to other customers. I could have booked a different suite that had a similar aesthetic to what I was looking for, but I couldn’t even cancel the reservation. There should be a system in place for booking a specific room, and if the room is not available, the customer should receive an automatic refund. It’s their job to figure out when the room is available and what type of room it is. Additionally, the room had a bunch of knickknacks, and the table, wall, and bottom of the table were all chipped, cracked.

The location is tolerable, the service is good, only the administrator tried to impose expensive tours, it's better to book them yourself on booking and not listen to them. There were not enough hooks in the bathtub for hangers. Breakfast is delicious and wonderful

We didn’t have any issues there. In general the service is good even if there is nobody in the reception thus they give you your own keys of the main entrance and your room. As a suggestion it is needed a sign “Riad Nouhal” but anyway, if you follow the location on Google Maps, you will be in.