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“Good Location but NOT Good Service Mind” I’ve traveled to Koh Samed several times and usually like to stay at different hotels each time. I came across the good reviews of this hotel, so I decided to book it for my parents and me because the location is convenient. I’ve also visited the restaurant under the hotel several times for food and drinks. Unfortunately, this stay was very disappointing. The equipment in the room was quite old and rusty. At around 2 a.m., the hot-water pipe under the sink broke, causing hot water to splash over the toilet. We tried calling the hotel, but no one answered the phone, so we decided to walk to the reception. The way to the reception was very dark and quite scary. When we arrived, the reception was closed and there was no one around. Eventually, we found a security guard sitting near the beach and asked him for help. He came to check the issue and offered to move us to another room. However, we were extremely tired at around 3 a.m., so we told him that if the problem could be fixed, we would prefer to stay in the same room. When I checked out the next morning, I informed the female staff member at reception (the lady with glasses) about what had happened during the night. What really disappointed me was her first response. Instead of apologizing or asking what happened, she said with an annoyed expression: “He already offered to change the room for you, right?” I was honestly surprised by this response. As a customer, I wasn’t complaining about not being offered another room. I was simply informing the hotel about a serious issue that happened in the middle of the night and the fact that no one answered the hotel phone when we needed help. She then asked why I didn’t call the hotel. I explained that I had tried calling several times, but no one answered. She looked surprised by this, which made me wonder whether the hotel was even aware that the phone was not being answered. I would have been completely fine if she had simply apologized and explained what happened clearly. Unfortunately, her attitude and lack of empathy made the situation much worse. The location is good, and I’ve actually enjoyed visiting the restaurant here before. But good location and good food cannot make up for poor customer service, especially when a guest needs assistance in the middle of the night. Unfortunately, I definitely won’t come back to stay here again, and I’ll also reconsider visiting the restaurant. I gave 1 star on service for the staff who checked in us, she was friendly and helpful.

[”The room was clean and tidy, the location was convenient, and the service was enthusiastic. It was a superb stay with great value for money!”,”The environment was quiet and comfortable, facilities were complete, and hygiene was excellent. The front desk staff were super friendly. I'll definitely come again next time!”,”Great location, convenient for getting around. The room was clean and odorless, making for a comfortable stay. Highly recommended!”]

Even though Koh Samet isn't a very large island, after exploring a bit, my favorite spot was definitely the beach right in front of the hotel. The waves were gentle, the sand was clean, and it wasn't as crowded as Diamond Beach. While it's about 2.5 kilometers from the main street, the hotel front desk can arrange scooter rentals or help you call a songthaew for 200 THB one way. There's also a small pier directly in front of the hotel, so you can take a speedboat straight from Ban Phe Pier to the hotel for 300 THB one way. If you plan to use this service for a round trip, it's best to confirm the times with the hotel in advance. The hotel's breakfast selection was really limited, but honestly, that's pretty standard for the entire island. My family of three had a perfect 5-day stay here, and my child absolutely loved it. All the staff at the resort were very nice, especially the young man at the front desk who provided excellent service.

Hotel Review Good Points: 1. The hotel was very clean and well maintained. 2. The room rate was affordable and offered great value for money. 3. The staff were friendly, welcoming, and always ready to help. 4. The breakfast was delicious, with a good selection of both Thai and international dishes. 5. The location was excellent—close to the beach and convenient for getting around. 6. There was a parking area available for motorbikes, which was very convenient. 7. There was a fire dance performance every day at 7:00 PM, which was entertaining and added to the overall atmosphere. 8.There are many kinds of one day tour provided, which is same price as other tour companies. 9.Just only 10mins walk from hotel to 7-11 Things to Improve: 1. Nothing. I had a great stay and was very satisfied with the overall experience.

Stayed for 2 nights and 3 days. You can snorkel directly in front of the hotel, and there are more fish near the coral reefs, but I wouldn't recommend going there if the waves are big. It's best to wear long pants and diving socks to avoid scratches. The sand right outside is very fine and soft. Breakfast is served by the sea with ocean views. The bar street can get a bit noisy at night, so it might not be suitable for light sleepers, but since we usually go to bed late, it didn't bother us. A major plus is that the bedsheets are changed for every new guest. The room has many windows, making it bright and airy. The only downsides are that the shower only has a handheld showerhead and the water pressure is a bit low. For shopping, try to go to the 7-Eleven on the main street, as the supermarket here is about a third more expensive. Overall, it offers great value for money and is perfect for a relaxing holiday.

We had a very pleasant stay at this hotel. The entire property was exceptionally clean and well maintained. The service was excellent, and the staff were always friendly, helpful, and professional. The hotel offers everything you need for a comfortable and relaxing vacation. The pool was very clean, and the sea was crystal clear and beautiful. A special thanks goes to the housekeeping team, who did an outstanding job every day and kept everything spotless. The only downside is that the hotel is located quite far from the city center. In addition, the prices for food and drinks are higher than in other areas. However, the food is of excellent quality and tastes delicious, making it worth the extra cost. Overall, we highly recommend this hotel and would be happy to stay here again.

This is our second time staying at this hotel. Upon arrival, we were initially checked into a bungalow, which we didn't like – it was very dark and cramped. We requested to be moved to the main building. They put us on the first floor, which wasn't ideal, but it was okay. Everything in the room felt old, and during cleaning, the toiletries and tea weren't replenished; we had to ask for them. The breakfasts are good, and sometimes there's live music, which is a nice touch. There's also live music on the beach and a fire show in the evenings. The hotel is just a stone's throw away from 7/11. Overall, it's a decent hotel.

I had a wonderful stay at this hotel! The place is very clean, conveniently located near the beach, and the staff is absolutely amazing, always friendly and helpful. I really enjoyed my time here and would definitely come back. Highly recommend this place!

The staff at the front desk were lovely. They spoke politely, gave good recommendations, and were always smiling. The kitchen staff were also very kind and provided excellent service. The hotel has comprehensive facilities, is easy to get to, close to everything, and safe. The hotel also offers motorcycle rentals, which I recommend arranging directly with them for convenience. I was very impressed! 💗✨🙏🏻

The hotel is great, I really like it. It's right by the beach 🏖️, which is fantastic. I'll definitely stay here again next time I visit. The food at the restaurant is also good. You can even have drinks by the sea in the evening.