Find 4-Star Hotels in Banff

"Wonderful hotel. Very clean, friendly and helpful staff. Parking garage was big but could use signage! The hot pools were refreshing. Lots of cozy areas to sit and relax- perfect for a couples retreat. Would have enjoyed a coffee and water station, and a spot to grab a muffin or fruit. Aside from that, zero complaints here! We’ll be back."

"Overall evaluation This stay was great. The room was clean and tidy, the bedding was comfortable, the facilities were complete, and the service was very thoughtful. Advantages 1. Environment: The room was quiet and the surrounding environment was clean and tidy. 2. Facilities: The equipment was complete, and the air conditioner, TV, hot water, etc. could all be used normally. 3. Service: The front desk service attitude was good, and the check-in and check-out procedures were all"

"I stayed for three nights. The room was quite spacious and clean, and it was great that it came with amenities like a kettle. The location was a bit average, right at the end of the town's main street, but I figured there wasn't much to explore in town anyway, so it wasn't a big deal. The front desk service was quite poor; the staff were expressionless. The first room they gave me was two floors above the hot spring pools. I wanted to change, but the front desk said there were no suitable rooms. After Ctrip intervened, they offered me another room, but I declined after seeing it was too noisy, being next to the road. Around 9 PM, after showering, it suddenly became very noisy. I realized a group of Indians had come to the hot springs and were playing music loudly from a speaker. I reported it to Ctrip twice, but it kept happening. The hotel then called me multiple times, offering to immediately switch my room (implying the speaker wasn't theirs, but they weren't doing anything about it). Since I was already asleep, I declined and agreed to switch the next day. I'd like to thank Ctrip customer service for their help here. I didn't fancy a Western breakfast, so for convenience, I just ordered à la carte coffee and toast from the hotel's ground floor, which turned out to be delicious! The price wasn't expensive either, highly recommended! The hotel's bedding felt a bit rough, and the air conditioning unit made a loud humming noise. These are areas that could definitely be improved."

"I've been to Banff many times before, but always stayed at the Fairmont Banff Springs Hotel. This time, my family and I decided to revisit on a whim. Since the Fairmont was fully booked every day, we had to choose another hotel. I saw the Moose Hotel on Ctrip, with its underground parking and rooftop hot springs, and immediately booked a two-night stay. Upon arrival, we found the hotel to be right on the main street in the town center, which was super convenient for shopping. You can indeed drive directly into the underground parking garage and take the elevator straight up to all floors. After dinner, we enjoyed a free hydromassage in the rooftop hot springs and massage pool, washing away the fatigue from several days of driving. The hotel also provides three days of free bus passes for guests to visit nearby attractions. Our room was well-equipped. There was a kettle provided, and the water pressure for the shower was excellent, making for a very refreshing experience."

"The overall feel is youthful and vibrant. The hotel's design is modern and stylish, with plenty of social space in the lobby. The rooms are thoughtfully appointed, the beds are comfortable, and the cleanliness is quite good. The location is right in Banff town, within walking distance of restaurants and shops. The breakfast was average and not very satisfying."

"The rooms are well-spaced, and while each space isn't large, it's more than adequate. Even if you stay for more than a day, they won't come in to clean the apartment, but upon arrival, it was very clean. It's a cozy and comfortable little apartment, and I highly recommend it."