Located in Ulm, Leonardo Royal Hotel Ulm is in the business district, within a 15-minute walk of Marktplatz and Fair Play Casino. This hotel is 1.2 mi (2 km) from Ulm City Hall and 1.3 mi (2 km) from The Leaning House.
Don't miss out on recreational opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless internet access and a banquet hall.
Enjoy a satisfying meal at Vitruv Restaurant serving guests of Leonardo Royal Hotel Ulm. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 148 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and designer toiletries. Conveniences include phones, as well as safes and desks.
"The hotel itself was comfortable, the breakfast was good, and the other staff members I encountered during my stay were friendly and helpful.
However, my check-in experience was extremely disappointing.
I booked a Deluxe Room for 2 adults and 1 child through Trip.com. The booking clearly showed 2 adults, 1 child, and I had also submitted a special request asking for the sofa bed to be prepared before arrival.
At check-in, the receptionist informed me that the sofa bed had not been prepared because the reservation allegedly showed only 2 adults. When I showed my booking confirmation, which clearly stated 2 adults and 1 child, she insisted that the hotel had not received such information.
I understand that communication issues between the hotel and booking platform can happen. However, what disappointed me most was the receptionist’s attitude. There was no apology, no effort to assist, and no willingness to find a solution. Basic information such as the breakfast location and hotel facilities was only provided when I specifically asked.
When I requested her name in order to provide feedback, she refused and replied, “I do not need to tell you.”
This review is not about the sofa bed itself, but about the unprofessional and unfriendly service I received during check-in. Fortunately, the rest of my stay and interactions with other staff members were much more pleasant."