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"Really great hotel! It's beachfront (first line) and a corner hotel in the bay. There are no sun loungers on the beach directly in front of the hotel, but the view is magnificent. The sunsets are incredible! We had a room on the ground floor with direct pool access – wow, highly recommend it! Housekeeping was fine, and breakfast was good with a decent variety. They provided 4 bottles of water every day. It was clean and tidy. There are pools, but we rarely swam in them. It was super convenient to relax on the hotel grounds on the sun loungers and then just walk over for a swim in the sea. Nearby, there's an amazing market (the best on Phuket), and a 7/11 is a 10-minute walk or a 2-minute scooter ride away. The staff were polite."

"The facilities of this hotel are fantastic and the location is good for the market and water park. However, the service was really disappointing. Upon arrival, we were told we were upgraded from a studio to a one bed which sounded great. However, the only difference between the rooms was an additional privacy screen which was stiff and difficult to move as well as being covered in smears and dirty. When we booked the hotel we were excited about the amenities including the free fitness classes. The QR code to book this took me to a link to pay for them so I messaged reception on the WhatsApp which they had informed could be used for “any questions”. The reception couldn’t help and didn’t give any advice other than go to the gym - we were on our way out and the class was at 9am the next day so we ran up there. There were no staff in the gym and the restaurant staff also couldnt advise as to where the staff were. We then walked down to reception for advice again - they told us go to the gym, we said we had done this and they then said wait until the class and just show up as they didn’t know the process to book. As a hotel that advertised the fascilities and gym classes it’s quite shocking that the reception wouldn’t be able to advise on the booking system - it genuinely felt like they didn’t want to help. Given the class was at 9am I didn’t want to just turn up in case there wasn’t space. After 10 mins back and forth they conceded and radio up to the gym and ask a staff member to be there. We then go up there again and the gym staff member ALSO didn’t know the proper booking process. Eventually they took our email addresses to add us to the list. This took an unnecessarily long time with a lot of run around and staff that really didn’t want to help us/know the internal processes - these are things I would expect any hotel staff to know as a minimum. We were originally looking at coming back to stay for a month or so in their apartments as the price is great however, the poor service and lack of knowledge of processes has meant that this hotel has lost a potential repeat customer."

"Honestly it was the best price-quality hotel. It is small and cozy hotel with a pool access from the room. It takes 8-10 minutes to get to the best beach in south Phuket Nai Harn beach. More than satisfied with staying at this hotel. Stuff was really lovely and helped us couple times! Thank you!"

"When we arrive around noon time, room is not ready, we wait for 3hrs and the receptionist said free ug to deluxe room, but after 3 hrs, we got the room with Twins bed (originally booked king bed)on the ground floor, room facing to the renovation site. Then, we change to a new room with King but without upgrade and no apologize. The ventilation of the toilet is not good. The water pressure of the showerhead is low. The housekeeping put our cloths on the lamp shade after cleaning. The room was noisy at midnight due to restaurant downstairs boardcast the music with the speaker. The people walk by the corridor also noisy. The pillows are not comfortable too."

"We love Karon Beach, and the kids absolutely loved the water slides! This hotel has two fantastic slides that kept our kids (10 and 14 years old) entertained for hours. The hotel's location is excellent, just a 5-minute walk to the beach. There are plenty of shops, restaurants, massage parlors, and a promenade nearby – everything you need is right at your fingertips. The hotel is a good, straightforward four-star property. The breakfast was a bit repetitive, but everyone always found enough to eat. As mentioned in previous reviews, the grounds are indeed very densely built up and furnished, but there was still plenty of space, including sun loungers. Upon check-in, the kids were given a map and had to find various locations to collect stamps. Once they returned to reception, they received a small gift. This was a brilliant idea because it immediately familiarized the kids with the hotel's layout, so they knew exactly where everything was. The rooms are a bit cramped. We booked a room with two king-size beds, but we were given one with a child's bunk bed. Our older child (14 years old) is very tall (187 cm), so the bed was too small for him. However, we decided to keep the room ourselves and didn't bother changing because our view was of the pool, while the alternative view was of a fence. Overall, I recommend this hotel; it lives up to its rating and is perfect for families with children. The staff are polite and cheerful."

"The location is superb, nestled in the heart of Karon Beach, just a 5-minute walk to the beach. It's a quiet oasis, yet close to Karon Viewpoint, with plenty of restaurants and convenience stores nearby. The rooms are incredibly spacious and exude Thai charm. All accommodations are individual villas or bungalows, generally over 50 sq.m., featuring a living room, a separate walk-in closet, a large bathroom, and an outdoor balcony. The decor showcases traditional Thai pitched roofs and wooden interiors, making for great photo opportunities. The pool is stunning, and it's never crowded. The main pool is large with clear turquoise water, complete with stone pathways through the pool, a small waterfall, and a Jacuzzi. There's also a buy-one-get-one-free happy hour for drinks in the afternoon. The service is friendly, and the hotel is very clean. The staff are enthusiastic and can speak some simple Chinese. Rooms are cleaned daily, and complimentary fruit and drinks are provided upon arrival. Since the hotel prohibits children under 12, it's always quiet and peaceful. The breakfast is good, offering excellent value for money. It's a mix of Chinese, Western, and Thai buffet options, and the quality is consistently good. During peak season, the average price is around ¥400–600 per night, which is quite a bargain for Karon."

"I've been to Phuket at least 20 times, but this was my first solo trip staying in Rawai Beach. The hotel offered decent value for money. It's a quiet spot, despite being in a busy area, pretty standard overall. The room cleanliness was good, and it was cleaned daily. Breakfast was okay, enough to fill you up. My only complaint is the poor soundproofing of the room's windows and doors. The Spanish-speaking guests next door sat outside their room, drinking, smoking, and chatting until 1 AM. The smoke even seeped into my room, making it really hard to sleep."

"This is an apartment, not a hotel. It was very comfortable to live there, as I had a kitchen with all the necessary utensils. The bed was soft. The apartment also had a balcony. The beach was a 15-minute walk away. There are several restaurants, cafes, and shops nearby. The breakfast at this hotel was very meager. But overall, everything was fine. I think this option is ideal for someone looking to rent a place for a month or so."

"I had an amazing stay at Chanalai Garden Resort during my birthday getaway. The staff were incredibly attentive and went above and beyond to make my trip special by preparing a lovely birthday setup on the bed upon arrival. It was such a thoughtful touch that made me feel truly welcomed. The room offered a stunning view overlooking the beach, and waking up to that scenery every morning was unforgettable. The location is also excellent — within walking distance to Kata Beach and Kata Night Market, with a 7-Eleven conveniently located right in front of the hotel. The combination of warm hospitality, beautiful views, and a convenient location made this a fantastic stay. I would definitely recommend Chanalai Garden Resort to anyone visiting Phuket and would love to stay here again in the future!"