Find 5-Star Hotels in Jiuzhaigou

We stayed at this B&B for three nights during the off-peak season in early February in Jiuzhaigou and were extremely satisfied with their attentive, butler-style service; we truly felt at home. Perhaps because it was the off-season with fewer travelers, the B&B provided dedicated car transfers to and from the scenic area every day. It's less than a fifteen-minute drive from the Jiuzhaigou Visitor Center, and the service was basically on-call. The staff mentioned that the vegetables served in the restaurant were homegrown, and the eggs came from their own chickens. The chef cooked our meals fresh to order every time. During the off-season, we were the only two dining in the entire restaurant. The ingredients were fresh, the cooking was simple, and the food was absolutely delicious! As foodies who love good food, we especially want to commend the B&B's chef 👍. Regarding accommodation, the room had both floor heating and air conditioning. On the first night, the B&B had preset the floor heating to 24 degrees Celsius, which we found a bit too warm. We didn't know how to adjust the temperature, so it remained uncomfortably hot. However, on the second day, the B&B staff lowered the preset temperature, and it was perfectly comfortable for the rest of our stay. The B&B doesn't have a gym or a swimming pool, but after enjoying our meals each day, we could burn off energy in the scenic area, so these facilities didn't seem necessary. The B&B also has ostriches and sika deer, where guests can experience feeding them cabbage through a fence. Additionally, there's a beautiful reading room with many books about Sichuan tourist attractions. Overall, we were extremely satisfied and highly recommend it.

This guesthouse is top-notch, even for someone like me who rarely stays in guesthouses; I have to give it an extremely high rating. 1. The environment is excellent, located just beyond the Macha Horse Caravan Square in Zhongcha Valley, with a very well-designed ambiance. 2. The room furnishings are average (compared to luxury hotels in the city, but given the scenic location, we can overlook that, haha), but hey, there's a huge bathtub that my kid absolutely loved, haha! 3. The service response is very fast, whether it's from the front desk or engineering. Their professionalism could rival hotel chains. I hope this guesthouse has a long and successful future, keep up the good work!

Staying at the Mushan Hotel was perhaps a serendipitous experience. The hotel is surrounded by mountains on all sides. Some are lush with vegetation, others are stark and rugged, while some have their peaks entwined with white clouds. The clouds are a rich white, constantly moving with the wind, making the mountains appear sometimes close, sometimes distant. The hotel's red bean latte was excellent, and my child absolutely loved the pineapple sparkling water. The barista, who also made the sparkling water, was gentle and quiet, perfectly in tune with the surrounding mountains. He mentioned that at sunset, you can see a beautiful golden glow on the mountain peaks. The hotel features an outdoor heated hot spring, available from evening until night. My child and I spent two consecutive nights soaking in it. From the edge of the pool, you can see the distant mountains, as well as the excavated mountain face next door. One can imagine what it looked like before – likely ”mountains beyond mountains.” When the wind picked up, a bit of dust and sprayed mist danced in the air. Through the rising steam from the pool, the clamor of modern civilization and the tranquility of retreating into the mountains intertwined and played out. The hotel also offered a ******* prayer bead bracelet DIY workshop. With the help of the staff, my child and I successfully completed our bracelets. The ******* beads emitted a fragrant aroma, as if overflowing with many wonderful blessings. My favorite item in the room was the kettle. It had clear markings indicating the different temperatures for brewing various teas. I wished life could be as clear, knowing exactly what to do at each stage. After returning from our trip to Jiuzhaigou, I tried brewing the white tea provided by the hotel, and it felt like the perfect end to our journey.

The hotel's location is excellent, away from the hustle and bustle of the gully entrance, yet only a 10-minute taxi ride away. The environment is clean and hygienic, and the service is incredibly thoughtful. They even have staff who add you on WeChat to provide personalized, one-on-one concierge-like service. We received a free room upgrade, and the breakfast was affordable and delicious. Plus, there's a complimentary shuttle bus to the gully entrance. Overall, it was a very comfortable and convenient stay, comparable to international branded hotels. It felt authentic and down-to-earth, making it the perfect choice for a trip to Jiuzhaigou.

My overall stay was a mixed bag. While some staff members provided commendable service, there were serious privacy violations and significant safety and hygiene issues. I'd like to specifically commend Kari, Vincent, Emily, and Sophie. They were patient, responsive, and provided professional and attentive service, which greatly enhanced our trip. A special shout-out to Vincent; despite being a manager, he drove us around in the sightseeing buggy and even took us to a different location for a taxi, ensuring we got there comfortably. My service rating is solely for these staff members. However, some unacceptable problems arose: The breakfast hygiene was concerning; we found hair in the food. For a high-end hotel, such hygiene issues are inexcusable and raise serious food safety concerns. The privacy and security in the guest room were severely compromised. While someone was still in the room, a staff member knocked only once before immediately pushing the door open and looking directly towards the closet area. This was a grave infringement on guest privacy and a serious breach of security. When paying for a hotel room, guests are entitled to basic privacy. This incident was so severe it warranted calling the police. I felt a complete lack of security throughout my entire stay. The hotel's hardware and views are good, but the room management processes, breakfast hygiene, and staff entry protocols urgently need a complete overhaul. I would not recommend this hotel to travelers who prioritize privacy and hygiene. I hope the hotel takes this incident seriously, strengthens all-staff training, and prevents other guests from experiencing similar situations.

I booked this hotel with high expectations, as it was ranked as a top family-friendly hotel near Jiuzhaigou, but I left a bit disappointed. Firstly, there was no butler service, which was a letdown. I hadn't done any research and just came here because I saw reviews saying it was beautiful. However, upon arrival, I found the entire Huamei Shengdi resort quite deserted. Walking from east to west, there were hardly any people, and most shops were closed. We visited the Intangible Cultural Heritage Museum, and it was eerily quiet; we were the only visitors. We stayed for two nights and found it incredibly boring. It wasn't until the day we left that I realized the beautiful scenery everyone was raving about in the reviews was in Zhongzhagou, which required a taxi ride from the hotel. This was another thing the butler service (had it existed) failed to inform us about. Secondly, the hotel offered very few kid-friendly facilities. There was an extremely miniature kids' club with torn picture books, and the 'caterpillar' crawl tunnel was broken, posing a safety hazard. There were only two coin-operated kiddie rides, and only one power outlet. My younger son was playing on one, but then probably got bored playing alone. Soon after, another child came, and my son wanted to play again, but my older son unplugged his ride and plugged it into the other child's. My younger son missed out, then went to unplug the other child's ride himself. After I stopped him, he cried uncontrollably, and no staff member came to mediate. Moreover, the power outlets were exposed and within reach of children, which is inherently dangerous. Thirdly, the hotel is split into two buildings. To get from one to the other on the first floor, you have to cross an open-air courtyard, then walk through the restaurant to the outside, and then to the building across. It's very inconvenient. There's a connecting corridor on the second floor, but my room card wouldn't work for the second-floor elevator, so I could only use the first-floor route. At night, this small courtyard had no lights, and there was a step. Coincidentally, while I was telling my crying younger son that he shouldn't do dangerous things like unplugging other people's rides at the playground, my older son was running around the courtyard to get his steps in. He tripped over the step and scraped his knee. I later saw a 'caution step' sign, but it was unreadable in the dark. The lobby manager later apologized for this incident, and their service attitude was very good. Fourthly, there was absolutely no view from the hotel window, perhaps because it was a basic room type? The window faced directly onto a wall, and there was no balcony, which completely ruined any sense of a vacation. The first room we were assigned had a strong musty smell upon entering, which my kids immediately complained was too pungent. We got a much better room after changing, but still, having a wall directly outside the window was quite unpleasant. The hotel's advantages are its spacious rooms and well-equipped children's amenities. Thoughtful details like the step stool and children's toilet seat were great. My younger son also loved the small tent and slide in the room. The staff members were all very kind. On the first afternoon we arrived, the kids were starving, so we ordered room service. The food was delicious, delivery was quick, and they polished off everything. The hotel is still a bit of a distance from Jiuzhaigou, about a 20-minute drive during peak hours. If I go back in the future, I won't choose to stay at Huamei Shengdi again.

The environment here is fantastic, with pristine forest right behind the property. On clear days, you can even see snow-capped mountains across the way and behind us, though it's quite atmospheric even on cloudy days. It's truly untouched; we saw wild rabbits hopping around and herders' horses grazing nearby. The breakfast was delicious, and the yak hotpot we had for dinner was pretty good too. I also highly recommend exploring the village down the mountain.

We were a family of six, including children and adults, and booked a Tianyuan Howard Johnson suite with three 1.5m queen beds. The hotel concierge contacted us in advance, and the hotel offers a complimentary shuttle service to and from the Jiuzhai-Huanglong High-Speed Rail Station once, which was a nice touch even though we didn't use it. We were really impressed with the overall service, and the room was very comfortable with plenty of space for everyone. Among the high-end hotels in Jiuzhaigou, this one offers great value for money and is definitely worth considering!

Ken Li Kun, the branch manager, was incredibly attentive and patient throughout my stay. They never shied away from an issue, proactively communicated at the first sign of trouble, and efficiently resolved everything. Their demeanor was warm and polite, and their professionalism truly stood out. This meticulous and thoughtful service significantly enhanced my overall experience. I highly commend this manager's professional ethics, and it's thanks to excellent staff like them that the hotel's reputation shines so brightly. Special recognition is definitely due.

Navigation was spot-on. It was pouring rain when we arrived, but the front desk, especially Ms. Liu, and the handsome doormen greeted us warmly with umbrellas and helped with our luggage. They even upgraded our room to the same one we had last year! The breakfast and dinner at the restaurant were excellent, and the head chef even remembered us from our visit last year. The hotel rooms are well-maintained, service is quick and responsive, and everything is clean. We spent two days exploring the forest, lake, and lawn behind the hotel and still didn't want to leave. We'll definitely be back!