Find 5-Star Hotels in Taicang

"The room was clean and tidy, and the bedding was comfortable. The hotel's location is excellent, just a short walk to Mirror Lake. The afternoon tea and dinner were delicious, and the breakfast offered a wide variety of tasty options. It's also very convenient to get here from Shanghai. We'll definitely be back!"

"Let's start with the positives – the butler service was very friendly, and the lobby staff were enthusiastic. When I was leaving with all my bags, one of them even proactively asked if I needed help. The hotel room was very quiet, and I slept wonderfully, waking up naturally at 9:45 AM. It's been a long time since I've had such a good lie-in! Next, I really appreciate the little surprise the hotel prepared for our anniversary; my family was very happy. All these points deserve a five-star rating. Now for some personal suggestions. The main area I recommend improving is breakfast. Having stayed at various family-friendly hotels, from far-flung places like Atlantis to nearby ones like all the Kaiyuan Senbo and Giraffe Hotels, including other Club Med locations, this was my first time at the Taicang branch, and I had a poor experience with the beverages. On the first day, we went around 8 AM, and on the second day, after 10 AM, some food stations weren't open. Normally, everything is open during the summer holidays, but I'll set that aside, as every hotel has its own plans. However, let me address the specific beverage issues. On the first day, the freshly squeezed juice in the restaurant was consistently only filled to one-third of the glass. There's really no need for that; if people want more, they'll simply get refills. Two-thirds is a normal serving, especially since the cups are small. On the second day, I went for freshly squeezed juice at 10:05 AM and couldn't get a single cup; there were only a few scattered watermelon slices. The hot milk was also not refilled and was consistently out of stock. This really feels a bit stingy. The evening activities felt less engaging compared to Nanjing. Nanjing's activities had much more interaction. I still vividly remember children and adults gathering in a circle, singing and dancing together, everyone enjoying drinks, chatting while watching the show, and kids participating on stage."

"Taicang is a great place for retirement. The first hotel that popped up on Ctrip was the Four Points by Sheraton. I initially thought it was a budget hotel, but to my surprise, there was someone helping with luggage at the lobby, and the front desk staff were very warm and friendly. My room even got upgraded, and the hotel gave me a fruit voucher so I could pick my own fruit. Besides not having a lounge, everything else was perfect."

"Overall, it was a good stay. The front desk upgraded our room, which was spacious and faced the fountain plaza. However, it was still quite noisy downstairs with singing until around midnight, so we had to keep the windows closed. The coffee machine and tea set were a nice touch and very convenient to use. On the downside, the shower water pressure was very low and not hot enough. It took a long time to fill the bathtub, and there were small bugs inside it. The complimentary dessert from our package wasn't great – the cake was just average, and the drinks were the same ones offered at the breakfast buffet. During peak breakfast hours, there clearly weren't enough staff. Plate clearing was slow, meaning that by around 9:30 AM, there were no clean tables available. The breakfast variety itself was decent though."

"Although the room facilities were old, they were clean and refreshing, and the air conditioning worked well. The front desk staff were warm and attentive, proactively upgrading my room and recommending local delicacies and attractions. This stay left me with a pleasant impression."

"As other online reviews mentioned, don't expect much from the service here. 1. Usually, hotels have a butler escort you to your room and explain things, or at least wait at the door. On our check-in day, we arrived at our room to find the door open. A staff member in plain clothes suddenly emerged from the room, startling us. But that's a minor detail. 2. The public hot spring (gongtang) operating hours are 8:00 AM to 10:30 PM. However, when we went at 9:30 PM, after showering, ready to soak, we were told the 'golden' spring (jintang) was already being cleaned and we couldn't use it. Why couldn't anyone warn us when we entered or while we were showering? They started cleaning a full hour before closing, and there were 3-4 other guests in the women's bath at the time; everyone just looked at each other in disbelief. 3. On Tuesday, before checking out, I wanted to have one last soak, so I woke up early. But when I entered the women's changing room, all the lights were off (the locker access card still worked, so the access control wasn't off, and there were no 'closed' signs at the entrance). I had to call the front desk myself to find out it was closed on Tuesdays. No one mentioned this to us during check-in or at any other time, and it wasn't in the check-in guide. So, we woke up early for nothing. The front desk said it was mentioned on Ctrip (it was, but in tiny font about seven or eight pages down). There were also no compensation measures. When we checked out, there were even other guests who had driven over specifically for the hot springs, only to be told it was closed that day. They also made a wasted trip, so the unclear signage is definitely not an isolated incident. Other than that, the value for money is quite good, and the private hot spring (sitang) fees are reasonable, though the private springs only offer the 'silver' spring (yintang)."

"Maritim Garden Hotel is a top choice for business travelers. Located in the city center, it boasts a quiet surrounding environment, an impressive lobby, and efficient and professional check-in service from Sabrina at the front desk. The room I stayed in was bright and clean, with a comfortable mattress and complete amenities. The hotel values ​​guest feedback and their recommended tourist attractions were excellent. Overall, a very good experience! 👍"

"Advantages: 1. Nice environment, convenient parking, and very quiet. 2. The room size and layout are reasonable. A standard room has a square table and two chairs, and the slippers are very comfortable. Thumbs up! 3. The Chinese restaurant is delicious, really delicious. I ate lunch here twice. The service was also very good; they reminded me that the portions were quite large and not to order too much. Disadvantages: 1. The breakfast is not great; the variety is limited. 2. All bathroom fixtures are Grohe. The wall-mounted toilet with a rear flush is unnecessary; water tends to splash out when flushing. Be careful with the hot water in the shower; the water pressure on the fourth floor is too low. Ideally, it should be at least 0.3 MPa. 3. The charging ports on the table are oddly placed; there are quite a few, but my charger was difficult to plug in. (See picture below) Overall, it's a good hotel, very cost-effective, comfortable, and quiet."

"recommend The hotel is a standard star business hotel with a distinguished and calm lobby. This is my second time staying here. The lady at the reception desk was still smiling. When she handed me the door key, she introduced me to the location of the restaurant for breakfast. They specially set up the ”** Room” to satisfy the current residents' hobby of poker and gambling in their spare time. This is more in line with the times. Advance together. The hotel's service is timely, accurate, and thinks of what you need. This is why I highly recommend it. I left my PAD in the restaurant while eating. After contacting me, I was told that it could be sent back to my room. When I returned to the room at night, I not only received the lost and found notebook. I was also given a little surprise: the room attendant polished my muddy leather shoes until they were shiny. Breakfast is also relatively rich, and the fresh meat is more delicious."

"Initially, after booking, I was a bit concerned seeing the mixed reviews on Ctrip, but after checking in, I actually found it to be pretty good. First of all, the day before arrival, customer service reached out to ask for our license plate number. They also added us on WeChat to send over the address, important instructions, and the necessary pass for Seventy-Two Villages. We arrived in the afternoon, and our room was still being prepared. While we waited, they kindly offered us complimentary soft drinks. We stayed in a LOFT room, which was perfect for our group of three adults and one child, with the addition of a tatami mat. The room offered a pleasant view of the fields. The room key was an old-fashioned type; you had to manually lock the door after closing it, otherwise, it could be opened from the outside. You also needed to lock it from the outside when leaving the room. This system felt a bit dated and could definitely be improved. On the LOFT level, the common area in the lobby featured an automatic mahjong table, which is great for larger groups. The central air conditioning in the room was quite loud, which I found difficult to get used to, and I barely slept the first night. By the second day, I had adjusted to the noise, but the AC was too cold. Even after adjusting the temperature upwards and changing the fan speed, it didn't make much of a difference. Upon check-out, they also gave us complimentary bottled water and a frog toy for the child, which was a very thoughtful gesture. The butler/concierge service is available until 9 PM, so if you need anything, it's best to contact customer service via WeChat earlier in the day."