Find 5-Star Hotels in Yangzhou

"At first I was a bit hesitant to stay here because I usually prefer hotels that have been refurbished or built within 2 years. But this place really beat my expectations. The conditions of all the furniture etc was in excellent condition. They also include a free photoshoot along with your room. The rooms and gardens were also very tastefully designed. I guess the only thing I didn’t like was the layout of the bathroom. First, the toilet is too close to the shower place. Second, whenever I showered, the water seemed to have leaked onto the ground, which made it slightly dangerous as it was slippery."

"Traveling to Yangzhou, I chose to stay at Shangri-La Hotel Yangzhou, and the overall experience exceeded my expectations. The hotel is situated by Mingyue Lake, offering a serene and beautiful environment. It even has its own Liuyuan Jiangnan garden, with pavilions and waterside structures – every photo taken captures the beauty of Jiangnan. The room was spacious with an elegant layout and clean bathroom. The lake view room's floor-toceiling windows offered an expansive view, perfect for watching the sunset over the lake in the evening. The bedding was very comfortable, and the soundproofing was good, ensuring a restful night's sleep after a day of sightseeing. In terms of service, all staff members were gentle and courteous. Check-in was efficient, and requests were responded to promptly. The dining options were extensive, with a wide variety of breakfast items, including authentic Yangzhou morning tea dim sum. The exquisite Huaiyang cuisine at Xiang Palace (Michelin-starred) was also a highlight. The location is excellent, very close to Yangzhou Railway Station. It's convenient to drive or take a taxi to Slender West Lake and the Grand Canal Museum. The hotel amenities are comprehensive; you can experience Yangzhou's unique culture right at the hotel. It feels like a complete resort experience, highly recommended for anyone visiting Yangzhou!"

"The standard pillows in the room are latex, which are quite comfortable. The hairdryer is a Dyson, and the water pressure is great. The entire room is equipped with smart home features. The only downside is that the standard room size is a bit small, but everything else is good. We even played 'Gan Deng Yan' (a card game) in the restaurant at night. The hotel service is excellent. Satisfied with my second stay."

"Overall, I'm extremely satisfied with this experience and must give it a five-star rating. The facilities are well-equipped and thoughtfully laid out, making them very convenient to use. The hygiene is absolutely top-notch; both public areas and rooms are spotlessly clean and fresh, with no stains or odors on the floors or in corners, and good ventilation. This attention to detail creates a comfortable and reassuring environment. The staff are warm, attentive, patient, and friendly. They respond promptly and answer any questions thoroughly, being both helpful and professional. The breakfast was delicious, and they even gave me a farewell gift upon check-out. Overall, the experience was excellent and highly recommended. I will definitely choose this place again if needed!"

"This review represents my personal opinion only: This is my second time staying at this Mercure hotel for a business trip to Yangzhou. Honestly, my first stay wasn't very good. When I checked out, the front desk attendant asked me how my stay was, so I shared my experience and suggestions with her. Then, as I was going to the garage to get my car, Manager Lu and the attendant immediately came to me, apologizing and explaining the situation. The attendant helped me with my luggage, and Manager Lu kept apologizing while escorting me all the way to the underground garage. To be honest, I've stayed in many hotels during business trips before, and every hotel has its share of issues. However, this Mercure hotel's attitude towards resolving problems was incredibly proactive. It showed me that they genuinely respect their guests and address issues sincerely without shirking responsibility, unlike some hotels that just brush off guests after hearing a few complaints. It was precisely because of Manager Lu's sincere attitude that I chose Mercure again for this business trip to Yangzhou. And this time, my experience was excellent; the issues I raised last time were resolved, and it felt fantastic. I really have to give a huge thumbs up to Manager Lu and his team! 👍🏻 If more hotels could be as proactive as Manager Lu in addressing and solving guest concerns, their business would surely thrive in the long run. I've already recommended this hotel to my company's HR for all colleagues traveling to Yangzhou on business."

"Having enjoyed my stay at Yangzhou Slender West Lake Guesthouse last year, I've always held it in high regard. This time, with another opportunity to visit Hangzhou, I extensively researched and ultimately chose the Yangzhou Slender West Lake Guesthouse • Grand Canal Sanwan Hotel, which is also managed by the Yangzhou Slender West Lake Tourist Resort Investment Management Group. My experience this time was very clear-cut: Hardware: 95 points Service: 40 points **Nearly Perfect Hardware and Design Style** The hotel's architecture was designed by Academician Wang Jianguo of Southeast University, while the interior design was handled by CCD, known for their work on numerous luxury hotels. This combination of an academician and CCD ensures an extremely high standard for the hotel's design and aesthetics. The overall color scheme is dominated by brown and black, accented with hints of green, conveying dignity and elegance with a touch of vibrancy. For example, the lobby features a base of low-saturation browns, natural wood tones, and black and white, complemented by a striking emerald green marble front desk, which immediately sets a fantastic atmosphere. At the end of the lobby is the iconic grand staircase, leading directly to the 'Qu Yuan' restaurant, with a dynamic and lively design. In the guest room corridors, each room entrance is adorned with a potted plant, and spotlights guide guests' eyes, a very clever design. The color palette within the rooms harmonizes perfectly with that of the public areas. The black marble vanity in the bathroom is particularly eye-catching, and the peacock green vintage mini-fridge at the bar area is a brilliant touch. As a new hotel opened in 2024, features like smart home controls and electric curtains are, of course, standard. From a hardware and design perspective, this hotel delivers an astonishingly high-quality experience, approaching near perfection. **Unsatisfactory Service Standard** In stark contrast to the high-quality hardware is the disappointing service standard. To summarize in one sentence: All staff members exude a subtle, underlying arrogance. * Upon arrival around 10 PM, the doorman at the lobby entrance not only failed to assist with opening/closing doors, guiding us, or handling luggage, but also didn't even offer a basic greeting or eye contact. It felt as if he wanted to be completely uninvolved and undisturbed. * During check-in at the front desk, there were no 'hello' or 'thank you'. The hotel's service introduction was also very perfunctory, only mentioning travel photography appointments and hot spring tickets. Details like the Yangzhou University yogurt provided during nightly turndown service, the intangible cultural heritage handicraft classes and theater performances every Saturday, the shuttle service to the Grand Canal Museum, and even fish and swan feed were completely omitted. * After check-in, the staff member escorting us to the elevator led us in the wrong direction and offered no apology. The staff member merely complained through her earpiece to the front desk about being given the wrong room number, without expressing any regret to us, the guests. * The Saturday intangible cultural heritage performance took place in the hotel's bar area. The bar's design isn't really suited for performances, requiring guests to drag chairs around to find a good spot, and there were no hotel staff to guide or assist throughout the event. * At the Qu Yuan restaurant, after we had given our room number, were seated, and waiting for our food, a staff member questioned if we had already had breakfast at 7 AM. Upon receiving our negative reply, they offered no further feedback. I suspect it's highly likely that another guest mistakenly reported our room number earlier, and the breakfast restaurant simply didn't bother to verify. * When I called the front desk at night to request a buckwheat pillow, the receptionist hung up before I could even fully explain my request. The most accurate words I can think of to describe this service are ”arrogant and unprofessional.” It felt like the customer service attitude from state-owned stores 20 years ago had traveled through time and reappeared here. Upon checking Tianyancha (a business information platform), I discovered the hotel is 10% owned by the Jiangsu Provincial Department of Finance and 89% by Yangzhou Cultural Tourism Industry Group Co., Ltd. (fully controlled by the Yangzhou Municipal People's Government). This purely state-owned background perhaps explains such service performance. However, the service at Yangzhou Slender West Lake Guesthouse, which I stayed at last year and belongs to the same operating group, wasn't nearly this off-putting. I don't understand the significant difference. **Location and Breakfast** The hotel's geographical location has both very prominent advantages and disadvantages. The advantage is its proximity to the China Grand Canal Museum, with a convenient complimentary shuttle service provided by the hotel. Additionally, the Sanwan Scenic Area of the Grand Canal is right across the street, perfect for leisurely strolls. The disadvantage is its considerable distance from Yangzhou city center and Slender West Lake, making it less suitable for first-time visitors to Yangzhou who are not driving. On the first day, we opted for the hotel's buffet breakfast, which, while not exceptionally lavish, was quite good. For the second day, we chose the set menu at Qu Yuan restaurant, and the quality was very impressive, living up to its reputation as a 'Black Pearl Two-Diamond' restaurant. **Conclusion** Overall, this is a hotel with extremely pronounced strengths and weaknesses. The renowned design by master architects and its 2024 opening ensure impeccable hardware standards. However, the overall service level is very disappointing and completely inconsistent with its high-quality hardware."

"Facilities: Very good. The room seemed newly renovated. Service: Excellent, including a free room upgrade. The window opens to a lake view, and they gave me a small gift—a fan—before I left. I loved it. Environment: Acceptable. Cleanliness: Clean and tidy."

"Every year, I take my parents to Yangzhou for a vacation, and we used to always stay at the Slender West Lake Hot Spring Resort. This time, we decided to try the Yangzhou Hotel. I spent a long time deliberating which building to choose when booking and finally settled on Building 11. Unexpectedly, it rained heavily in Yangzhou for two days, but thankfully, we chose Building 11! My parents didn't have to go outside for meals, hot spring soaks, or massages – everything was conveniently located within the building. Our garden view courtyard room had a small terrace, perfect for gentlemen who smoke. Every day, they provided a variety of beverages, snacks, and pastries. The hotel service was excellent, and they responded to issues very promptly and efficiently. My parents said they want to stay here again next year."

"Had a trip back to Yangzhou for some business and booked this hotel. The family room was great value for the price, and my kids loved the lobby as soon as we walked in. The room facilities were decent too. They offered three complimentary breakfasts; the restaurant was a bit small, but the food was quite good – especially the fried milk, which I can't stop thinking about!"

"A great choice! The staff were enthusiastic and responded super fast. The hotel's location is excellent, making it convenient to get everywhere, almost entirely on foot. The bed in the room was just right, not too soft, not too hard, making for a great night's sleep. Breakfast was also good; you order your main dish, and there's a buffet for other items. The 'Lion's Head' meatballs were as good as those from famous restaurants. It will definitely be my top choice next time I visit Yangzhou."