Find 5-Star Hotels in Sapporo

"Our stay at Chalet Ivy Jozankei was truly memorable and one of the best luxury hotel experiences we have had in Japan. The hotel is beautifully designed, impeccably maintained, and the hospitality from most of the staff was exceptional. We were warmly welcomed by a lovely lady at reception (whose name I unfortunately did not catch), who shared that she personally grows the beautiful flowers displayed in the hotel's sitting area. That personal touch immediately made us feel at home. Mr. Tai, who checked us in, was friendly, patient, courteous and professional. He took the time to explain the room features and hotel facilities in detail, making us feel genuinely welcomed. The cleanliness deserves special recognition. I am particularly sensitive to cleanliness and usually notice dust very easily, yet I could not find a single speck of dirt anywhere in the room. It is honestly one of the cleanest hotels I have ever stayed in. The lounge was another highlight. Each guest received a ¥1,000 alcoholic drink credit, and the complimentary snacks featured premium Hokkaido brands such as LeTAO, Yoshimi and Ryugetsu, making the experience feel truly luxurious. Dinner was outstanding. Every course was beautifully presented and delicious, while the restaurant staff provided attentive and polished service. The hotel's tasteful interior perfectly complemented the stunning views of the lush greenery and Toyohira River. We were also delighted to find beautifully cut and chilled melon and strawberries waiting in our room upon arrival. It was a thoughtful welcome that reflected the hotel's exceptional attention to detail. Breakfast was equally impressive, with beautifully prepared dishes that made each morning enjoyable. The private onsen in our room was undoubtedly one of the highlights of our stay, allowing us to relax while enjoying the peaceful natural surroundings. While our overall experience was excellent, I have a few suggestions for improvement. One Japanese male staff member who was on duty during check-in and later that evening came across as rather cold. On several occasions, I smiled and greeted him, but he did not acknowledge me and simply walked away. The contrast with the warmth shown by the rest of the team was quite noticeable. As such a premium property, it would also be wonderful if the hotel could offer more cultural or wellness activities, such as tea appreciation sessions, guided evening walks or seasonal experiences. During a previous stay at Capella Singapore, these activities became some of the most memorable parts of our visit, and I believe Chalet Ivy Jozankei has the perfect setting to offer something similar. I would also like to suggest a different restaurant seating arrangement for tables of four. Currently, only two guests can enjoy the beautiful river and greenery views while the other two face the interior of the restaurant. Arranging the tables perpendicular to the windows would allow all four guests to enjoy the spectacular scenery during their meal. Lastly, although we appreciated receiving tickets to the Summer Night Illumination Festival, accessing the main street requires walking up a very steep slope that is shared with vehicles, which could be challenging and potentially unsafe for elderly guests. In the future, perhaps a pedestrian bridge connecting Level 5 directly to the street level could improve accessibility and safety. Overall, Chalet Ivy Jozankei delivered an exceptional luxury experience with outstanding cleanliness, thoughtful hospitality, remarkable cuisine and beautiful surroundings. We thoroughly enjoyed our stay and would happily return in the future. Thank you to the entire team for making our visit so memorable."

"This onsen hotel is definitely worth the price. The environment and hygiene are excellent, and the room layout is fantastic. The yukata was the most comfortable I wore during my Hokkaido trip. The service was absolutely superb, especially the proprietress at the Kaiseki restaurant, Shoan. She was incredibly elegant and generous, giving us an authentic and meticulous Japanese service experience. The private onsen with a fee had average views. The outdoor public onsen was closed on the day of my stay due to cold weather. The indoor onsen, for a hotel of this price point, was quite ordinary. Therefore, I wasn't entirely satisfied with the onsen experience. All in all, while it might not be exceptionally surprising, this is a hotel that's well worth its price."

"I stayed two nights at the Keio Plaza Hotel on Wednesday and Thursday, then moved to the New Furano Prince Hotel on Friday, and returned to the Keio Plaza Hotel on Saturday for another stay. When I got back to Sapporo from Furano, it was already 7 PM. A young lady checked me in and asked me to fill in my address. I wrote the name of my city. She insisted on a full address, and I told her that's how I wrote it last time. She then relented and said, 'Okay.' After that, she told me that my stay didn't include breakfast for the next day. I remembered it did, but she confidently told me it wasn't included and marked 'no breakfast' on my room card. I had to ask her, 'How much is breakfast if I pay for it myself?' She said 4000 JPY, but hotel guests get a 10% discount. So, the next day I paid 3600 JPY for breakfast. After breakfast, I still felt something was off, so I carefully checked my Ctrip order again and found that breakfast was indeed included. I went to the front desk, but the young lady was no longer on duty. After explaining the situation to the staff member, he refunded my payment. When I checked out, I formally complained about that lady at the hotel front desk. I believe such incidents shouldn't happen, but I don't know if she did it on purpose. Therefore, for this stay, I only gave a three-star rating for service, because aside from that one lady, everyone else's service was quite good."

"The hotel is easily accessible, about a 20-meter walk to the right from the North Shinchi station exit, which you can reach by walking underground from Umeda station. Alternatively, you can take the train to Yodoyabashi station and enjoy a scenic walk, passing through a small section of Nakanoshima, which takes about 8 minutes. This time, I stayed for 7 nights. I had a late-night check-in due to a delay, and I'm very grateful to the friendly front desk staff, a young man with a Northeastern Chinese accent who spoke Chinese. He was incredibly helpful, even though my registration ultimately didn't go through. My assigned room was also very satisfactory. This was my second visit, so I'm quite familiar with the surroundings and facilities. The area around Umeda is fantastic for shopping and dining, with several well-known establishments within a 10-minute walk. My only regret is still not getting to try the famous ramen shop across from the hotel. It opens at 10:00 PM, and by then, I'm usually too full to eat. The communal bath here is one of the smaller ones among the Montenapoleone hotels, with just one hot tub and 7-8 shower stalls. However, all other amenities are present. The coffee and mini-bar next to the front desk are available after 11:00 AM, and the quality is decent. One small disappointment this stay was that the room no longer provided facial cleansers and lotions, which were available during my visit last month."

"The hotel is relatively new, and the front desk service was perfectly fine. During my stay, I wanted something cold to drink, and when I called the front desk, their response time and service-mindedness were excellent! Definitely worth praising. The housekeeping staff even folded my clothes (though I messed them up right away), but it definitely added a nice touch. This is a hotel I would consider staying at again next time I'm in Sapporo."