Find 5-Star Hotels in Bangkok

The room was okay, but the amenities felt a bit old. The lobby, however, was absolutely beautiful, and the breakfast was incredibly rich and delicious. The location is very convenient, with lots of shopping malls nearby. My only dissatisfaction was that I left a tip for the housekeeping staff to fold towel animals, but when I returned, the tip was gone, and no towel animals were folded for us. I was extremely, extremely disappointed! For those planning to visit the Erawan Shrine, I highly recommend staying here. Though, there are some newly built hotels nearby that offer better prices. Still, I'd suggest coming here for afternoon tea; the lobby on the first floor is just too stunning, and I took so many photos. It would be even better if the room amenities could be upgraded, for example, changing the hairdryer to a Dyson and the toilet to a washlet, which would greatly enhance the experience.

This hotel is right in the city center, just below Central World, and very close to the Erawan Shrine. There's also a Big C supermarket across the street. The air conditioning in the room was a bit noisy. When you check in, you can go to the rooftop for a drink, and the view from the rooftop is absolutely stunning. There's even an elevator directly from the hotel that takes you to the seventh floor of the mall, which is incredibly convenient.

This was my first time staying at the Somerset Hotel in Phra Ram 9. It's just a 5-minute walk to Central Rama 9, which wasn't far even with a stroller and a baby. The Phra Ram 9 MRT station is only about 2 minutes further. The hotel offers a shuttle service to these two stops every hour on the hour, but honestly, the distance is so short that walking is more convenient for scheduling. Since we were traveling with a baby under two, we pushed the bed against the wall. The floor under the bed was surprisingly clean and dust-free. The hotel's pool has a 50cm shallow end, which is perfect for little ones. It's great for swimming at any time except between 3:00 PM and 5:00 PM when it gets quite sunny. The hotel breakfast was decent, nothing spectacular, but it did have suitable options for our baby, which was very convenient.

This was my first time at this hotel. It felt a bit old, but everywhere you looked, it exuded the local culture of Thai nobility. The entire hotel design was gilded, and the bellboys were dressed in traditional Thai attire. **Facilities:** I chose a Premier King Room specifically because it had a bathtub. For under 1000 baht, a room with a bathtub is an absolute steal! You'd be hard-pressed to find a king room with a bathtub for under 1000 at a Marriott or IHG property. Perhaps because it was after the May Day holiday, there weren't many people, so I had the pool all to myself. The swimming lane is about 50 meters long, and even though it's not a rooftop pool, the environment is fantastic, with a slight Babylonian feel. If I remember correctly, it's on the 7th floor, but you can call the front desk to confirm. It's open from 7:00 AM to 7:00 PM. There was no strong chlorine smell, and someone was always monitoring the area, even greeting you proactively. **Service:** Upon arrival, I was immediately offered a refreshing iced drink – sweet and sour, very thirst-quenching. Ctrip mentioned a late check-out service, and the front desk did confirm my departure time, but they emphasized that it was only possible if there weren't many guests, which felt a bit off-putting. There's also a Burger King downstairs, making food delivery very convenient as they'll bring it to the lobby. The VoCo Hotel is right next door, and I'd consider staying there another time.

This hotel was the last stop on our trip to Thailand. Compared to The Nai Harn, it felt grander and more business-oriented, which was evident from the breakfast spread – definitely geared more towards business travelers. We stayed on the executive floor, though it wasn't an executive room itself... which I found a bit odd. The hotel's decor has a retro, old-fashioned vibe, making it feel less like a holiday retreat for me personally. However, these weren't major issues. The staff's service attitude was consistently excellent. The main pool was quite busy, possibly because two youth football teams were staying there, so there were lots of people playing and having fun. It was still a good experience overall.

This was my first time staying at a riverside hotel. After 5 nights in the city center, we moved here for two nights. The website mentioned a shuttle boat service from the pier near the subway station to the hotel. However, there were no signs at the pier indicating where to catch the hotel's shuttle. There was just a big guy sitting there, so I took a chance and asked him. He told us to just wait there, and a boat would come every half hour. After waiting for nearly 40 minutes, a hotel staff member approached us to say there was no boat and drove us to the hotel instead. Apparently, there's a two-hour lunch break in the middle of the day when no boats operate. This information should have been clearly stated on the website. Having to wait in such hot weather, just the experience of getting to the hotel was already quite frustrating. Fortunately, after checking in and getting to our room, the impression was quite good. The room was spacious, clean, and tidy, with river and pool views, which immediately lifted my spirits. We had breakfast at the hotel both mornings, and it was alright. On checkout day, there was a boat available, shuttling us back to the subway station pier. At least we got to cruise along the Chao Phraya River, concluding our trip to Thailand.

The room is very spacious, and the environment is pleasant. The staff's service attitude is excellent. The surrounding area is incredibly convenient, with massage parlors, various snacks, and street food everywhere. The rooftop pool also offers a pretty nice view.

I had a really enjoyable stay at this hotel and would definitely recommend it to others. One thing I really appreciated was that I was able to check in early after arriving in Bangkok, which made a great first impression. The hotel has a beautiful, modern atmosphere and looks very welcoming from the moment you walk in. The room was comfortable and well-maintained. I did notice a few hairs when I first entered the room, but housekeeping was still nearby, and after I mentioned it they came to clean it immediately. I did find a couple more later, so that’s a small detail that could be improved, but it didn’t take away from my overall experience. One of the highlights of my stay was the rooftop restaurant, Sol & Luna. The views over the city are absolutely beautiful, especially in the evening. Whether you’re having dinner or just enjoying a drink, it really adds something special to your stay. The location was also convenient. Of course, it depends on where you plan to go, but I found it easy to get around and reach most places without any problems. Overall, I had a great stay and would happily choose this hotel again on my next visit to Bangkok.

Addressed to Jon Warmington, the General Manager I recently stayed at Grand Mercure Bangkok Atrium room 842 from 27 May to 1 June and would like to share some feedback regarding my experience. First and foremost, I would like to emphasize that I genuinely enjoyed my stay. The hotel, facilities, and the majority of the team members provided excellent service, and overall I had a pleasant experience. In fact, I am not the type of guest who frequently raises complaints. During my travels, I spend very little time in my hotel room. Most of my day is spent outside the property, and my interaction with the hotel is generally limited to breakfast and sleeping. As such, it takes a significant issue for me to feel compelled to formally raise a concern. The first issue relates to breakfast. During my stay, I invited a Muslim friend to join me for breakfast. He entered the restaurant with me but did not consume any food because he was unable to find suitable options that met his dietary requirements. While I acknowledge that I did not raise this directly with the restaurant team at the time, I was surprised when Reception later informed me that they had verified that my friend had taken breakfast. From my perspective, entering the restaurant should not automatically be considered as consuming breakfast when no food was actually taken. Nevertheless, I have decided to let this matter rest and move on. The second issue is far more serious and is the primary reason for this email. On my final night at the hotel, I was expecting a visitor. However, Reception did not contact me to verify whether I was expecting anyone before allowing my visitor access to the guest floors. Instead, my visitor was simply directed to my room and arrived at my door unannounced. Having worked within the Accor group for approximately 15 years as a Duty Manager in Singapore, I am very familiar with hotel operational procedures, guest privacy standards, and security protocols. It has always been my understanding that when a visitor arrives for an in-house guest, Reception should first contact the guest to obtain authorization before granting access to the room floors. While my visitor was indeed expected on this occasion, Reception had no way of knowing that without contacting me first. Had the visitor not been known to me, this could have resulted in a serious security and privacy issue. In my professional opinion, allowing a visitor direct access to a guest room without prior verification is unacceptable and falls short of the standards expected from an Accor property. What further disappointed me was the handling of the matter after I raised my concern. I wish to be clear that I am not seeking compensation of any kind. My concern is not financial. Rather, I expect an appropriate resolution and acknowledgement of the seriousness of the issue. Simply being told ”sorry” was not sufficient given the nature of the security lapse. The alternatives presented to me by the Night Manager were also, in my view, unreasonable. One option was for me to move to another room on my final night. Considering that I was due to check out the following morning, I found this solution impractical and disruptive. Being asked to pack my belongings and relocate because of an issue that was not caused by me did not seem to be an appropriate resolution. I was also informed that a Reception Manager would speak with me. However, I was unable to wait indefinitely for the manager's arrival. As a guest who was raising a legitimate concern, I do not believe I should have been expected to delay my evening plans or remain available for an uncertain period of time. Furthermore, I was scheduled to leave the hotel at 7:00 AM the next morning in order to arrive at the airport early for my flight. For these reasons, I felt that the issue was not properly addressed during my stay, which is why I am bringing it directly to your attention. I am raising this matter not only as a guest but also

The housekeeping service is absolutely excellent. I want to sincerely thank Kanjana, Mark and Jom for their amazing service. They are so friendly and warm, always polite and positive. They made lovely towel animals for me every day, which were so cute and thoughtful. Even after I gave them tips, they still kept providing the best service with great attitude. All the other staff here are also very kind and professional. They made my trip in Bangkok special and unforgettable. Highly recommended!