Hakone Hotels with Pools

"Facilities: As expected from a century-old garden, it's a truly exquisite Japanese style. The room even has a private hot spring, and it's incredibly clean! A germaphobe's dream! Hygiene: Extremely clean, and the yukata (robe) was very comfortable. Don't even get me started on the food – it was beyond amazing, with two different meals a day. The service was superb too! Environment: Very comfortable and quiet. I especially loved the garden; I imagine it would be even more beautiful during autumn when the maple leaves change. Service: Excellent! The front desk staff even remembered me by face."

"We enjoyed the rather spacious room and the view of rolling hills. With large beds and a tatami room, it felt rather luxurious. The entire place has an 80s vibe, but good thing we liked the nostalgia it brought for us. The room was quick clean too. Only that the outside balcony and windows had a few rather large spiders and spider webs. Good thing we don't have arachnophobia. They have two locations for their onsens at different timings. So that needed some getting used to. The onsens themselves are decent enough. Getting to the place was a little tricky as we didn't know what was the best bus to hop onto. We hopped onto the bus that Google Maps indicated was the most direct, only to realise as we were boarding that that bus was not covered under the Hakone Free Pass. On hindsight, to utilise the Hakone Free Pass, one should take the bus to Yunessen, the hotel next door and walk a short distance uphill. For the price we thought it was quite worth it, especially compared to some of the other hotels nearby."

"Thanks to other guests for mentioning the transportation in their reviews. Getting to the hotel from Odawara was a bit of a hassle, but once I arrived, I felt it was absolutely the right choice. The hotel's location is excellent, with mountain views from the room, and it's clean and tidy. The free, unlimited ice cream at the hotel is delicious and definitely deserves a special shout-out. Breakfast was plentiful, and the dinner buffet was fantastic, with all-you-can-eat sashimi and unagi don, plus surprisingly tasty lobster, and a wide selection of drinks. That evening, I enjoyed the outdoor hot spring all to myself, facing a waterfall and forest – it was incredibly relaxing. The hotel's shuttle bus is very convenient! The staff were very attentive and detailed in their service, with great attitudes and thorough explanations! Apart from the tricky transportation, everything else was wonderful."

"This hotel is a bit far from the station, but thankfully, they offer a shuttle bus service every 20 minutes. Just make sure to check the schedule. The hotel itself is a bit old but kept very clean. The set dinner was decent, and the breakfast buffet was just average. If you're not too picky, it's a fine place to stay. The outdoor hot springs are fantastic, with five large and very comfortable pools. Next time, I might just come for a day trip to use the onsen, as that would be even better value for money."

"The forest-view rooms are located in the wing built in the 1960s. The decor isn't just retro; it's genuinely vintage. You can tell they used quality materials and had good taste, but it definitely feels dated. The public bath is conveniently located on the 6th floor of the forest wing. The shower stalls have dividers, so privacy is decent. If you're not comfortable using the public bath, the hot water in the room's bathtub is actually hot spring water, so you can enjoy a private soak in your room. The hotel itself has a lot to offer. There's a hiking trail behind it where you can see Mount Fuji, but it takes about an hour, and I didn't have time for it this trip. For breakfast, you can choose between Western or Japanese. The Japanese breakfast requires a reservation. Our timing didn't work out, so we had Western breakfast for two days. The menu was exactly the same both days, and while the dishes were standard, they were meticulously prepared. As a hotel that was once a showcase for Japan's opening to the West, you can feel the high standards of design and service everywhere. Most of the guests are older, which reminds me a bit of China's Friendship Hotel. For families with children, the hotel provides kids' yukata and toiletries, and you can buy fish food for 100 yen to feed the koi, which made the kids very happy."

"This was my second stay here. My previous visit with my child was so enjoyable that when a friend came to Japan, I brought them here for a night. Throughout our stay, the staff were incredibly kind and thoughtful. Both breakfast and dinner were very satisfying. However, at check-out, one particular staff member's attitude absolutely floored me. 1. For self-check-out, there were three machines. One was free, and there was no queue, so we just went ahead and used it. 2. After checking out, I wanted to inquire about the hotel shuttle and public bus routes and schedules, as we didn't have a car this time. Both manual check-out counters were busy with guests, so I stood behind them, waiting my turn. 3. Suddenly, a staff member came out from the side to guide guests queuing for check-out. She noticed I was inadvertently standing in front of the line she was directing. She gestured for me to move, and I apologized and immediately stepped aside. Then, when she had a moment, I asked her where I should queue to inquire about the hotel bus schedule. For some reason, she seemed extremely annoyed. She spoke to me with a blank expression for a couple of sentences, then realized I didn't speak Japanese, and that she couldn't explain it to me quickly. Our conversation wasn't even finished when she angrily turned and walked away... At first, I thought she was in a hurry to attend to the queuing guests, as it was peak check-out time, and that she'd get back to me. So I waited in a spot where I wouldn't bother her or her line. But then I realized she completely intended to ignore me! I just stood there waiting for her, hahaha. Eventually, I thought, 'This isn't right. Is getting a schedule really this difficult?' She was the only person available to ask, so I went up to her again and asked in English. She froze, looking at me with a surprised expression, perhaps not expecting me to come back after her impolite demeanor. So, she had to patiently, albeit reluctantly, quickly reply to me in English. I asked if she could give me a copy of the schedule. She didn't even say ”please wait a moment.” She just turned directly to the counter, grabbed a schedule, practically slapped it into my hand with a ”Pia!” sound, said absolutely nothing, and then spun around and walked away, hahaha. I even managed to say ”thank you” to her. I was stunned. A 2600 yen per night hotel, and in my two years in Japan, this was the first time I'd experienced such shockingly poor service. I suggest that during peak check-out times, more staff should be assigned, or essential information like schedules should be placed in a conspicuous location, which would also save staff the trouble. And while the hotel indicates Chinese-speaking service is available, if staff who only speak Chinese are discouraged from asking questions, then I suggest the hotel shouldn't be on platforms like Ctrip trying to attract Chinese customers in the first place."

"The room is clean and the facilities are excellent. You must choose the double-board package. The breakfast is amazing and the dinner is pretty normal. In addition, this hotel is quite primitive and there will be some noise when you sleep at night."

"My husband and I stayed at Hotel Okada for 2 nights for our honeymoon, and it was a truly wonderful experience. • Honeymoon Surprise: The staff provided excellent service and even prepared a thoughtful welcome gift for our honeymoon, which made us feel very special. • The Room & Amenities: Our room was spacious, spotless, and very quiet. The highlight was definitely the private open-air bath in the room—so relaxing and peaceful. We were also pleasantly surprised to find complimentary skincare sets and facial masks provided in the room. It shows great attention to detail. • Dining: Both the breakfast and dinner buffets offered a wide variety of delicious options. • Location: Getting to the train station is easy with the shuttle bus that runs on a reliable schedule. If you prefer to walk, it's a pleasant 19-minute walk."

"Environment: The hotel is located in the mountains, the air is very fresh, the night is very quiet, there is a small river and a small waterfall next to it. The hotel is not far from Hakone Shrine, Lake Ashi and other attractions. Service: The service is very thoughtful, breakfast is very rich, and you can also book lunch and dinner. Facilities: The overall decoration of the hotel is relatively new, and the room area is much larger than that of a hotel in Tokyo at the same price. The hotel's hot springs are indoor and outdoor, very clean, listening to the sound of the waterfall outside the hot springs is very pleasant."

"My experience at the Shin Akawo Hotel was absolutely superb. The architecture is grand and elegant, and the surrounding views are breathtaking. The signature infinity sea-view hot spring is incredibly atmospheric and truly therapeutic, facing the ocean directly – soaking in it was extra relaxing. The buffet restaurant offers an amazing variety of dishes, all fresh and delicious. The refreshing and detoxifying Yuzu drink was a perfect touch. Highly recommended!"