Find 5-Star Hotels in Hakone

"This time, I booked a hotel on Trip.com without any prior research, and I wasn't disappointed when I arrived. I opted for the 'one night, one meal' package, but in retrospect, 'one night, two meals' might have been more convenient. Getting there was easy, with convenient bus stops at Kowakien and Tenyu stations. The surroundings are lovely, and the cleanliness was up to par. The room even has a bathtub for a natural hot spring bath! It's real hot spring water, and they only charged a few dollars for two uses, which is very reasonable. Overall, I'm extremely satisfied."

"We stayed here for one night right after the fireworks. Much appreciated for the little surprise for our honeymoon trip. You can enjoy the Mt. Fuji view in ur room at anytime and it was amazing experience. Beyond the view, the room was fine and larger than expected. The hotel owned a garden which was also really good for enjoy sun bath in the morning. Overall recommended"

"From the moment we arrived, our stay felt magical. We booked a standard room for two nights with a dinner and breakfast package, and our cosy room even came with its own private onsen, such a treat. We were incredibly lucky that it snowed in Hakone during our visit. We wandered through the town as snowflakes fell around us, then spent the afternoon soaking in the Gora Onsen. Sitting in the steaming outdoor bath while snow drifted down was honestly unforgettable one of those rare travel moments you never stop talking about. A huge thank you to Mai and the wonderful staff at Gora for making our stay so special. Their warmth and hospitality made the experience even more memorable. We still talk about how incredible our time there was, and I would recommend Gora to anyone visiting Hakone. We’ll definitely be back."

"This was my second stay here. My previous visit with my child was so enjoyable that when a friend came to Japan, I brought them here for a night. Throughout our stay, the staff were incredibly kind and thoughtful. Both breakfast and dinner were very satisfying. However, at check-out, one particular staff member's attitude absolutely floored me. 1. For self-check-out, there were three machines. One was free, and there was no queue, so we just went ahead and used it. 2. After checking out, I wanted to inquire about the hotel shuttle and public bus routes and schedules, as we didn't have a car this time. Both manual check-out counters were busy with guests, so I stood behind them, waiting my turn. 3. Suddenly, a staff member came out from the side to guide guests queuing for check-out. She noticed I was inadvertently standing in front of the line she was directing. She gestured for me to move, and I apologized and immediately stepped aside. Then, when she had a moment, I asked her where I should queue to inquire about the hotel bus schedule. For some reason, she seemed extremely annoyed. She spoke to me with a blank expression for a couple of sentences, then realized I didn't speak Japanese, and that she couldn't explain it to me quickly. Our conversation wasn't even finished when she angrily turned and walked away... At first, I thought she was in a hurry to attend to the queuing guests, as it was peak check-out time, and that she'd get back to me. So I waited in a spot where I wouldn't bother her or her line. But then I realized she completely intended to ignore me! I just stood there waiting for her, hahaha. Eventually, I thought, 'This isn't right. Is getting a schedule really this difficult?' She was the only person available to ask, so I went up to her again and asked in English. She froze, looking at me with a surprised expression, perhaps not expecting me to come back after her impolite demeanor. So, she had to patiently, albeit reluctantly, quickly reply to me in English. I asked if she could give me a copy of the schedule. She didn't even say ”please wait a moment.” She just turned directly to the counter, grabbed a schedule, practically slapped it into my hand with a ”Pia!” sound, said absolutely nothing, and then spun around and walked away, hahaha. I even managed to say ”thank you” to her. I was stunned. A 2600 yen per night hotel, and in my two years in Japan, this was the first time I'd experienced such shockingly poor service. I suggest that during peak check-out times, more staff should be assigned, or essential information like schedules should be placed in a conspicuous location, which would also save staff the trouble. And while the hotel indicates Chinese-speaking service is available, if staff who only speak Chinese are discouraged from asking questions, then I suggest the hotel shouldn't be on platforms like Ctrip trying to attract Chinese customers in the first place."

"The hotel's location is super convenient, right near Gora Station, and parking was a breeze. The Kaiseki dinner really exceeded our expectations – it was delicious! The room and balcony were both quite spacious, making for a very comfortable stay."

"Service: All staff members were incredibly nice and welcoming! Thank you for your hospitality 🫶 Facilities: The private rock onsen in the room was spacious and beautiful, and the hot spring bath even had certifications on display, which was a nice touch. Environment: The grounds are vast and very picturesque, with top-notch landscape design. Food: Both breakfast and dinner were served in our room. The server meticulously arranged everything and explained each dish. The staff even emailed ahead of time to ask about any food allergies, which was very thoughtful. Transportation: There's a shuttle bus service available by reservation. I booked mine via email."

"🎉The hotel is located in Hakone Kowakidani. It was formerly a villa built by the Mitsui Zaibatsu during the Taisho period of Japan. The ancient building is a registered tangible cultural property of the Japanese state. It has now been transformed into a restaurant and lounge of Songcuiyuan. 🎈The hotel is in a Japanese garden style, surrounded by pine trees and bamboo forests, creating a quiet and secluded environment. It has 6 buildings, including 1 restaurant and bar, 1 front desk, hot spring, SPA, and 4 buildings with a total of 23 rooms. ‼ ️Each room has a private bath, the Minibar is full, except for champagne, all are free🆓, there are many hot spring drinks, which can quickly replenish electrolytes 💡It is said that the rooms are named after people, and these names are all nobles who have helped the owner of Fufu🎐 ♨️The public bath is small, with indoor➕outdoor➕sauna, few guests and good privacy👍 💆🏻♀️The cooperative SPA is Sisley, which is worth a try, the effect and experience are perfect🆙 🍱One night and two meals, there are Japanese and Western options, Japanese dinner is Kaiseki🍣, Western dinner is Teppanyaki🥩, the menu will be carefully designed for consecutive stays, and try to ensure that the dishes are different every day💯 Desserts were specially made for birthdays and photos were taken as souvenirs. They were given to us as gifts at breakfast the next day. It was very heartwarming. 🚗The hotel is conveniently located, with many attractions nearby. You can walk to the Okada Museum of Art, the Open-Air Museum, etc."

"The forest-view rooms are located in the wing built in the 1960s. The decor isn't just retro; it's genuinely vintage. You can tell they used quality materials and had good taste, but it definitely feels dated. The public bath is conveniently located on the 6th floor of the forest wing. The shower stalls have dividers, so privacy is decent. If you're not comfortable using the public bath, the hot water in the room's bathtub is actually hot spring water, so you can enjoy a private soak in your room. The hotel itself has a lot to offer. There's a hiking trail behind it where you can see Mount Fuji, but it takes about an hour, and I didn't have time for it this trip. For breakfast, you can choose between Western or Japanese. The Japanese breakfast requires a reservation. Our timing didn't work out, so we had Western breakfast for two days. The menu was exactly the same both days, and while the dishes were standard, they were meticulously prepared. As a hotel that was once a showcase for Japan's opening to the West, you can feel the high standards of design and service everywhere. Most of the guests are older, which reminds me a bit of China's Friendship Hotel. For families with children, the hotel provides kids' yukata and toiletries, and you can buy fish food for 100 yen to feed the koi, which made the kids very happy."

"Service: The service was excellent. When checking in, they explained all the important details about the hot spring, the room, and the brunch. Food: We had the half-board option (dinner and breakfast), and the food was delicious – highly recommended! There was also free ramen for a late-night snack, plus a self-service snack area with a beverage machine, beer, and small treats. Environment: Clean, comfortable, and well-maintained. Overall, if I go to Hakone again, I'll definitely stay here!"

"Cons: This onsen ryokan is located on a hill, so the location isn't the most convenient. It's quite difficult to explore the onsen town or walk around nearby. Perhaps because it's a smaller onsen, the public bath doesn't have an open-air bath, but the private open-air bath in the room somewhat makes up for it. Pros: The lobby offers expansive mountain views, the hotel interior is new, and the room layout is well-designed. Both dinner and breakfast are above the standard for an onsen ryokan; you can really feel the chef's dedication, not just a typical mass production. I wrote this review mainly to express my gratitude to our server, Ms. Saki Takano. She communicated with us in English and even used a few simple Chinese words to introduce the dishes. When we left, she wrote us a blessing card in Chinese characters. Her sincerity and warmth, without any pretense, truly made us feel at home. Thank you very much."