We had a wonderful stay at The Parisian Macao! The Eiffel Tower replica is stunning, especially at night when it lights up. The rooms are clean, spacious, and very comfortable. The staff were friendly and helpful, and check-in was smooth. The hotel is directly connected to shops and restaurants, so everything is very convenient.
**5-Star Hotel Review: The Grand Luxe Hotel**
⭐️⭐️⭐️⭐️⭐️
I had an amazing stay at The Studio City Hotel! The lobby was beautiful, and the staff welcomed me with smiles and sweet popcorn snacks.
Our room was comfy and stylish, with a great view of the water park. I loved the spacious twin beds where my kids and I slept.
Dining was a delight! The restaurant had a fantastic menu, and the breakfast buffet was a highlight with fresh fruits and pastries.
The Water Park was amazing! Though a little bit pricey, my kids enjoyed everything. The hotel's location was perfect for shopping and sightseeing.
Overall, The Studio City Hotel provided an outstanding experience with excellent service. I can't wait to return!
This was my first stay at StarWorld Hotel in Macau, and the experience was truly excellent, from the service to the facilities! If you’re planning to spend most of your time at the hotel, it will definitely meet your needs. There are also plenty of dining options and facilities within the hotel, making it very convenient. In addition, the hotel provides free shuttle buses to and from the hotel, as well as free buses to popular attractions, which makes the overall experience very thoughtful.
We were very satisfied with our stay at this hotel and we enjoyed our special day as a married couple. Actually it's our second stay here, our first stay in this hotel was last year we booked the onsen garden room as a surprised birthday gift for my sister-in-law and I remember the two Bellman who helped us for our things from our check-in until check out I think they were Nelson and Gene and that's why we came back because of the good service and kind staff and the second time we stayed we were not disappointed again to this hotel, from the check in there is Dennis who approached us and really assisted us from check in until we arrived in our room, I feel amazed when I saw that our room was decorated and has a beautiful view as what I requested. 🥰 We appreciated them so much!! From the time we started our stay there, there is also Winslou who made our stay so much easier because he is so friendly, he gave all our room request's and assisted us where can we find a cozy places, and also where to celebrate our dinner. To sum up everything, we had an amazing stay and we will surely be back here. ❤️
It’s our family trip with granny and grandchildren. My brother’s family is living aboard and granny hasn’t meet her in law and grand daughter for 2 years. My brother’s family came back this summer where my in law birthday was in July while brother and his daughter are having theirs in September. Having told Conrad and requested if anything can be arranged to give them a little surprise. Conrad was nice enough to offer us 2 little cakes for celebration.
The staff at reception during our check in was very thoughtful and not to say about it when she saw my bro was beside me at the counter and only asked me when I wanted the cake to be delivered when my bro was away to collect luggages!!!
We stayed there for 2 nights. The kids were hoping to swim at the swimming pool with Big Ben all along. However it’s rainstorm signal on the second day and the kids were disappointed. Fortunately the staff in gym rooms showed us around and let us know there are jacuzzi in the changing rooms. We finally went to enjoy it on the 2nd day.
We were blessed that the weather on the day we checked out was good and we could do some swimming in the morning before checking out. We love to swim in the pool with lovely view and Big Ben our back. The bad thing is the water was quite dirty with dead insects and leafs floating there.
After all, I would say Conrad Macau is good, with nice staff and professional service. Would definitely recommend it to my friends.
I stayed for 6 consecutive days. The breakfast was excellent, offering 3 types of eggs and 5 kinds of noodles, with orders placed conveniently by scanning a QR code. Downstairs, I enjoyed the Jiangsu, Zhejiang, and Shanghai style crab porridge and some lively street food BBQ, both really tasty. San Miu Supermarket offered great value for money. There's also a Feng Supermarket downstairs where their Oden included freshly cooked boiled cabbage for 5 AUD – absolutely delicious! At the nearest fruit and vegetable store downstairs, durian was 19.9 MOP per jin; I bought a delicious one for 98 MOP. You really should trust the staff there; he's excellent at picking them. The hotel is conveniently located just a few minutes' walk from Grand Lisboa, Wynn Macau, and MGM Macau.
Booking through Ctrip made my trip completely worry-free. I have to commend their exceptional after-sales service; they go above and beyond to resolve any issues and genuinely express deep apologies. I truly felt that their customer service team treats every guest who books with Ctrip with utmost sincerity. ❤️👍 My heartfelt thanks! ❤️
As for the room: The room was fantastic. It was spacious, bright, and exactly as described on Ctrip. We even had dedicated staff to open doors for us when coming and going, which was a nice touch. Overall, I was very satisfied.
Great hotel. Very clean. close to The Hong Kong ferry station. great location. walking distance to Sands. can take free bus go to the other side of the island. Hotel room is nice and clean and tidy and very sizeable.
I was extremely surprised of the experience I had at the old Mandarin oriental now rebranded as Artyzen Grand Lapa. I would often times stay at Harborview due to it being a newer facility with similar amenities. However, this hotel provides a crib, which is really important for us since we have a little infant. Another huge positive is that the rooms are relatively larger than other rooms in a similar price range. Included in the hotel fee is access to their clubhouse and pool. The clubhouse has a playground for kids of all ages. Although our kid is an old enough to fully use the facilities, if she were bigger, she would definitely have enjoyed the playground. The pool surprisingly big and is for adults and kids. For those swimmers who want a deeper pool, there is a section of the pool that reaches 2.2 m. Finally, I think the food quality is quite excellent for the price. We spent two nights at this hotel and I got the burger on both days for dinner while my wife purchased the African chicken on one night and some fusion food on the other. Mind due to that they have a promotion where if you use your Hsbc or bank of China credit card, you’ll get 15% off your bill, which I thought was a huge perk. Overall, five stars throughout and we will definitely consider staying here again in the near future.
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CCaren**5-Star Hotel Review: The Grand Luxe Hotel**
⭐️⭐️⭐️⭐️⭐️
I had an amazing stay at The Studio City Hotel! The lobby was beautiful, and the staff welcomed me with smiles and sweet popcorn snacks.
Our room was comfy and stylish, with a great view of the water park. I loved the spacious twin beds where my kids and I slept.
Dining was a delight! The restaurant had a fantastic menu, and the breakfast buffet was a highlight with fresh fruits and pastries.
The Water Park was amazing! Though a little bit pricey, my kids enjoyed everything. The hotel's location was perfect for shopping and sightseeing.
Overall, The Studio City Hotel provided an outstanding experience with excellent service. I can't wait to return!
FFUNG HSThe overall experience is good as being a L'occitane's fans.
Love the atmosphere here and the service are great.
The nearby shopping mall that connected with the hotel provide another entertainment area.
Will come to visit here again!
YYummiKongVery good customer service , got an free upgrade and extra bed because have children in the room and pre arrangement for the birthday arrangement.( Joyce ) call up for the arrangement before check in and and to make sure all is in tip top from time to time during our stay
MMaguagebixingqiuThe location is excellent. Right downstairs, you'll find a dessert shop (Yangzhi Jinlao) and a spicy noodle shop (Suan La Fen). Dino and Xilian Cafe are about a 20-30 minute walk away, but there's a direct bus route available. The hotel entrance isn't grand, but it's easy to spot. Check-in is on the 4th floor. Upon entering the ground floor, there was a noticeable chemical smell, possibly formaldehyde, which might be due to ongoing renovations nearby.
**Environment:** The ambiance was quite good. I forgot to take photos of the room, but it seemed decent overall. I did take pictures of the check-in lobby, which looked clean and tidy.
**Service:** Service was good. If you needed anything, a call to the front desk would have housekeeping promptly deliver items to your room. However, takeout deliveries had to be picked up from the ground floor as delivery to rooms wasn't possible; card access is required for floors above the 4th.
**Cleanliness:** For those who are particular about cleanliness, it might fall a bit short. The bathroom had visibly yellowing corners and edges, indicating it wasn't as clean as expected. This was quite disappointing, especially since I chose this hotel because it was advertised as a new establishment in 2024.
**Facilities:** Most facilities were fine. The main issue was the hot water: it took a while to come on, and when it did, it was extremely hot. Adjusting it was very tricky; even with significant adjustments, it would fluctuate wildly between scalding hot and freezing cold throughout the shower. Another point was the toilet. While not a smart toilet, which isn't a major concern, the flushing sound was incredibly loud – loud enough to wake someone up.
Overall, the experience was still positive. The hotel offers luggage storage, can help arrange taxis, and the service was very prompt. One final note: while the room photos (like the last one) showed bathrobes, there weren't any in my room. I specifically inquired at the front desk and was informed they don't provide them. 🙂
JJennifer NgoWe had a wonderful stay at The Parisian Macao! The Eiffel Tower replica is stunning, especially at night when it lights up. The rooms are clean, spacious, and very comfortable. The staff were friendly and helpful, and check-in was smooth. The hotel is directly connected to shops and restaurants, so everything is very convenient.
AANN NJERIUnacceptable Treatment: Stranded Until 2 AM and Subjected to Discrimination
Rating: [★☆☆☆☆ - 1 Star]
To the Management of Victoria Hotel Macau,
I am writing this review to detail the profoundly disappointing and discriminatory treatment I received on 25/08/2025. What should have been a smooth check-in process turned into one of the worst travel experiences of my life due to the unprofessional and bigoted behavior of your staff.
The core issue began with a dispute between the hotel and its Chinese counterparts. While I understand that internal business issues can occur, it is absolutely unacceptable to make a paying guest the victim of those disputes. Despite having a confirmed reservation, I was refused check-in and left stranded in the lobby until 2:00 AM while this internal matter was resolved. No viable solution, such as arranging a room at a partner hotel, was offered. I was simply told to wait indefinitelyHowever, the most egregious part of the night was not the wait itself, but the conduct of your staff.
During this prolonged wait, I was subjected to blatant discrimination and racism. Several staff members engaged in unprofessional behavior that included:
Mockery and Derisive Comments: I clearly heard staff members murmuring, making jokes, and laughing at my expense. This was not subtle; it was overt and meant to be heard.
Beckoning and Dismissive Gestures: I was treated with utter contempt, beckoned in a manner one would use for an animal, rather than addressed with the basic respect any human being deserves.Creating a Hostile Environment: The collective behavior of the team on duty created an environment of intimidation and othering. I felt targeted and humiliated because of my race/nationality.
A hotel's duty is to provide a safe and welcoming environment for all guests. Victoria Hotel Macau failed in this most fundamental obligation. The staff displayed a shocking lack of empathy, professionalism, and basic human decency.
This was not a simple service failure; it was a complete breakdown of ethics and hospitality. I have stayed in many hotels around the world and have never been made to feel so disrespected and unwelcome.
I strongly caution anyone considering this hotel, especially international travelers of color, to be aware of the potential for racist treatment and unprofessionalism.
Note to Management: This review has been shared on multiple platforms. i expecte response from management addressing the specific behavior of your staff on the night of 26/08/2025 . This incident requires more than an apology; it requires mandatory anti-discrimination and customer service training for your entire team.
MMimi1925We stayed at the higher floor and gave us a really good view of the hotel. All my request for my family was accomodate to my liking. The place was clean and pleasant.
The staffs are friendly specially Edward who helped us since day 1.
I would highly recommend this place specially if you’re looking for a quiet and relaxing place to stay. 👍👍👍
GGuest UserI had an amazing experience during my stay at this hotel! I brought my parents along, and the hotel generously gave us a free upgrade to a suite. The staff, especially Jonas, was incredibly friendly and the service was perfectly arranged.
The hotel facilities are top-notch and fully equipped. There’s even a trendy tea shop and an ice cream store that kids will absolutely love. My whole family—from the little ones to the grandparents—had a fantastic time enjoying all the amenities.
This is truly a highly recommended hotel, and we’ll definitely come back again to enjoy everything it has to offer!
HHannahHotel Okura Macau is super nice. This was our first time to stay at this hotel. We had a very good experience and so glad that we chose this hotel. Our visit was for my birthday and my anniversary date. The hotel staff prepared our room with birthday balloons, butterflies, origami decorations and a lovely card. Then, later at night, a gorgeous birthday cake!. We highly recommend this hotel!
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