Hotels With Wi-Fi in Western, Rwanda

Hotel Three old

We know that the state of Ruanda has a strict and tough Corona protocoll and we don`t want to act against this at any time. We stayed from 13.12.2021 till 16.12.2021 in the Gorilla Lake Kivu Hotel in Gisenyi. The staff was very friendlly an helpful but the manager Mr. N.W. failed many times. Mr.N.W. saw at arrival the positive Covid-PCR-Test of my wife (former PCR- tests were all negative) and a negative Rapid-test of the same day, then he asked us to stay in the room, what we did. Then he promised us a medical consulting and examination (I’am a medical doctor too) at the same day and he promised to arrange a new PCR-Test on the 17.12.2021, after 4hours of waiting he gave us the information that he was trying, this was a lie, on the 17.12.2021 he admitted that he had done anything, but in the morning of this day he came with the police and insisted to her to put my wife a GPS-Bracelett on. At this situation I saw flickering $-signs in his eyes. He treated us as prisoners and not as paying guests, we had no daily housekeeping and nobody took care of us, nobody ask us for our personal daily needs, we get toiletpaper, exchanging of towels only on request even the paid breakfast, he was unable to organize the exchange of a not working lightbulb in the bathroom or to give us a moskitokiller, he allowed noisy und loud gardenparties which disturbed us till 4:00am in the morning. He was unable to arrange a personal talk between my wife and a member of the UN which was send by our niece working by th UN in Goma, we stayed on the groundfloor and a talk was easily made over the balcony. I wanted to say ”Good bye” to him on departure day he was inhouse but he didn’t want to see me. We are sorry to say but this is no hospitility or way to treat paying guests, we cannot recommend or appreciate this management. My personal opinion is, he ist the wrong man at this place, a manager’s duty ist to talk to guests and solve problems in a gentle, polite and diplomatic way and make guests feel comfortable and safe. This management is not 3-4 stars worth! The country is very polite, helpful and honest, what we can't say that about the hotel experience in this hotel. We also learned, that we were not the only guests, who make such an experience, really not a recommodation. Thomas ans Annette Guenster

Luxury hotel with large, green lakeshore grounds, a big pool and wide range of lovely buffet food. Very attentive and friendly staff in all parts of the hotel. There is a public beach next door, so you can break out of the tourist bubble and walk out to see who locals enjoy themselves. If you're white, just be prepared to be regarded as a curiosity - in a friendly way.

Our 7-night stay was exactly what we needed. The property is surrounded by peaceful, beautiful scenery that made it the perfect getaway. Mountain Monkeys provided entertainment playing in the trees. The e-bike rides into the village and forest were a great way to explore the area and connect with nature. We felt safe and welcomed by the locals, and the experiences we had along the way will stay with us. Chef Geraldine’s and her team’s meals were fantastic, with each menu carefully crafted to provide a unique dining experience. We also enjoyed spending our afternoons by the heated pool, where Chance took great care of us with his friendly, authentic, and attentive service. We especially enjoyed the Boma night, where Grace was the perfect host, making the evening unforgettable. Dinners each evening by the fireplace were a cozy highlight, providing a perfect way to end each day. Cedric ensured that the 6-hour journey to and from the resort was smooth, stress-free, and comfortable, making the trip feel easy. Max checked in on us each day, making sure we had everything we needed and helping us plan our days, which was greatly appreciated. The room felt like a home away from home, and Dianne from housekeeping’s warmth and attention to detail made us feel well taken care of. The spa treatments were exceptional—a must-try experience! From the traditional blessing at the start to the chilled bubbly waiting for us on the terrace overlooking the forest. Overall, our stay was very relaxing, luxurious, and peaceful—a true slice of heaven. We look forward to returning!

Hotel Three old

good place, about 10min from town. amazing rooftop, the lake view is amazing. they wash your car in the morning.

Luxury hotel with large, green lakeshore grounds, a big pool and wide range of lovely buffet food. Very attentive and friendly staff in all parts of the hotel. There is a public beach next door, so you can break out of the tourist bubble and walk out to see who locals enjoy themselves. If you're white, just be prepared to be regarded as a curiosity - in a friendly way.