Stay here for a night but the service is beyond my expectations. I got a free upgrade to the larger room than what I've reserved with three beds, castle view through the window, they brought my luggage to the 3rd floor for free as well cause there's no lift in the hotel. Perfect, would recommend you to stay here!
A very nice 48 hours spent in the city of Cardiff. Holiday Inn Express was very nice & is recommended. Not far from Cardiff Bay & the city centre. Staff were polite & helpful. Rooms were very clean. Breakfast was nice. Car parking charge was reasonable.
The apartment is very clean and convenient. Walking distance to the nearby supermarket and restaurants. It’s only 3 minutes drive to the University of Cardiff.
Check in was a little slow, our room wasnt ready at check in time however they gave us complimentary drinks as an apology so we had a drink while we waited am extra 30minutes or so. The ladies at reception were very polite and helpful, rooms were clean however the only downside was our shower drain was blocked and that took an army to solve. We ended up switching rooms in the end but the communication was terrible. Breakfast was good although their coffee machines seemed not to work properly for most part of the morning. Overally a good hotel, excellent location, pool was warm, sauna was good, gym was a bonus. A relaxing stay
The only reasons I gave 4/5 stars for service was the self service hot beverage station and making your own toast. Order their specials better, however, this time my poached eggs were not soft. Excellent wine and excellent bar lunch which they allowed us to eat in the restaurant which was a bonus. I love this location. Walks through the wetlands and to Penarth and easy links to Barry Island. Spa brilliant and the quiet area next to the gym brilliant for reading
This was one of the nicest rooms I have stayed in, everything was clean and service was good but the room was outstanding. 1 night was not enough to take in all those views
The hotel is a bit far from the city centre, about 15 min walk . The facilities in the hotel are good. I like the kitchen in the room and I can make my meals during the holidays. It's really amazing.The staff members are really friendly and responsive.The breakfast was really good too. Highly recommended to people who are going to Cardiff.
Staff were amazing!! Can’t thank them enough for guiding us along this trip.
Sadly the room was not up to standard,
Really disappointed with the bathroom, silverfish in the sink and bath, shower was unusable due to clogged trains, beds were clean. Room included iron and board alongside other little amenities.
General hygiene of the hotel was great, downstairs was beautiful, although we didn’t eat/ drink from the bar and restaurant it did look very nice.
View was beautiful but would’ve been nicer if the windows were clean and hairless.
I feel like the cleaning service could have been better. Dirty towels left behind, cleaners forgetting their phones in the room, coming in to clean even if do not disturb sign placed and on checkout day before checkout time. It was very expensive for what was offered to be honest
Amazing little place in Pontcanna
Great service, great team of staff, very helpful
Have stayed twice now and they are a credit to the company
Really love the room decor and the breakfast and coffee
Had dinner twice also and food was great
I’m a hard one to plead with 30 years of hotel experience so we’ll done!
Very Good
65 reviews
8.8/10
Price from
€75
per night
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