BBernard NguThe place is clean room is spavious even in my room equipped with fridge and single washing machine handy for me to do self laundry. The staff doesnot know English but instead understand Mandarin Chinese. The host owner lady is very friendly and will support you with information to local amenities and direction to thr train station or to the local bus station one bonus is they offef free shuttle service to/from Chins-Laos border checkpoint and hotel place. I would recommenf when staying in Boten.
GGuest UserFacilities: in good condition. No malfunctions. Even if I broke the equipment due to my personal reasons, it was repaired on the same day.
Hygiene: very clean
Environment: good sound insulation, no impact on rest.
Service: satisfactory.
LLiang HeeHotel offers airport/train pickup. But my request to pickup via Trip.com was overlooked. However, the staff services were great and helpful. They offered drop off at the Laos border customs on checkout and call forward to my next destination hotel.
There is a serious issue that the management needs to look into. My room had strong cigarette smell and when I asked for nonsmoking room, I was told there is non available! I had a serious headache caused by the cigarette smoke smell despite I opened the window through out the night!