The room was simple but very clean. The hotel restaurant offered delicious banana swordfish and macaroni. The service, in particular, was outstanding. During check-in, they provided a thorough introduction to the facilities and even personally guided us around, explaining everything (perhaps because the beachfront pool was accessed via the back garden). Just as we were checking out, we witnessed a guest in the lobby suddenly choking. The front desk staff quickly sprang into action, performing the Heimlich maneuver and saving a life. All in all, everything was fantastic. Their high occupancy rate seems well-deserved. Thumbs up!
Everything was fantastic, hotel location, services and design of the hotel. I enjoyed the 2 nights there. Unfortunately the welcoming was not good for me as I waited for 3 hours and 20 minutes. Yes I came early before the check in time which is 2 Pm and I came at 11:50 and the front deck staff ( Eduard ) confirm to me that my room will be ready at 2 pm but till 3:10 pm only I got to my room after I esclate my issue to the front deck manager ( Peter ), the problem was not about the time I lost, but the attitude of front deck staff as he is looking to my face multiple times and he didn’t come to say sorry that your room not yet ready just to apologizing…
A stay at Residencial Família places you in the heart of Machico, a 1-minute drive from Machico Beach and 6 minutes from Whale Museum. This golf pension is 5.5 mi (8.9 km) from Sao Lourenco Point and 12.3 mi (19.7 km) from Madeira Botanical Garden.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access.
You can enjoy a meal at the restaurant serving the guests of Residencial Família, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is served daily from 8 AM to 10 AM.
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and laundry facilities. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 10 guestrooms. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
We stayed in the hotel with group of friends. The experience was really nice — rooms are clean and design are interesting and cozy. You will have breakfast in the other hotel next door and it’s delicious. Also you can use territory of other hotel — there are really nice lounge zone, pool and sea-view. We enjoyed.
Only one thing was disturbing — if you want to sleep with open windows it can be really noisy. Because of the buses (going from early morning) and loud people (who were singing and screaming drunk). But if you close the window everything is perfect.
Thanks
The hotel has a gorgeous area! Surrounded by mountains, greenery and flowers. Silence all around, birds singing - complete relaxation! Our room had its own small terrace where you can sit, enjoying the silence and beautiful views. There is a very beautiful path nearby! You should definitely walk along it. Breakfast buffet, not very varied, but it was enough for us
The hotel service is very good, the room is very clean, you can put together a big bed or split it into two single beds, the room is large, although the hotel has a long history, it is well maintained, there are indoor and outdoor swimming pools, and there is snorkeling on the sea. The hotel is built by the sea with beautiful scenery. The lower part of the hotel has one side against the cliff, similar to the Shenkeng Hotel in Songjiang, Shanghai. It is convenient to walk to the city for 15 minutes. There is a bus stop at the door. The breakfast is also very good. The local climate in early February is really pleasant, and the air is very good. It is worth coming again.
Excellent location. Friendly staff. Overall a very good breakfast. Nice room. Overall everything was super and I recommend this hotel if you are considering a budget option for a holiday in Madeira.
The hotel is conveniently located near the Lido area; great restaurants around the hotel and the airport bus stops right outside the hotel (return cost 8 euros)! Staff really friendly also and the team arranged a little surprise for my partner s birthday also. Nothing was too much trouble. The breakfast buffet was really good too with lots of choices. Hotel amenities were good too. All in all a great hotel. We also enjoyed the 30min walk to the old town from hotel but appreciate this may not be for everybody…though plenty taxis and the local bus route are a skip and a hop away.
A beautiful beachfront hotel that is perfect for romantic getaways and a cheaper alternative, yet still luxury, to standard 5 star hotels. Location wise the hotel isn’t great as it’s very remote from the strip/city centre and taxi prices are not particularly cheap in Madeira. The rooms are spacious and stunning, well worth it with a great selection for the breakfast buffet and plenty of restaurants/options for dinner. A lovely love band/musician plays every night which is also great. Overall a wonderful stay with much friendly staff, however if you are looking to do much sightseeing in Madeira, this hotel is not the best option unless a significant amount is left for travel.
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AAnonymous UserThe room was simple but very clean. The hotel restaurant offered delicious banana swordfish and macaroni. The service, in particular, was outstanding. During check-in, they provided a thorough introduction to the facilities and even personally guided us around, explaining everything (perhaps because the beachfront pool was accessed via the back garden). Just as we were checking out, we witnessed a guest in the lobby suddenly choking. The front desk staff quickly sprang into action, performing the Heimlich maneuver and saving a life. All in all, everything was fantastic. Their high occupancy rate seems well-deserved. Thumbs up!
GGuest UserOur room had wonderful natural pool and sea views. We even caught the sunset on the first day! Front desk reception was receptive and very helpful, they gave us a welcome drink of Madeira wine + some citrus juice. Which was a great refresher after a long drive. Breakfast was American style with a decent spread. Only downside was the ongoing construction outside of the hotel. Otherwise would recommend +++