I booked at the Exe Alameda Hotel for 3 nights starting on Friday, December 26. I was charged an additional $155 USD solely because the reservation stated two single beds, and I was traveling with my wife and my daughter. My daughter is 7 years old. I was charged extra for adding a third bed, which I consider was unnecessary because we could comfortably fit in the two beds, and I was also charged for a third person. They told me I had to pay because we were three people. Since I was very tired from the trip and did not want to move to a new hotel, I was forced to pay that amount. If you are going to use the Trip platform, I recommend carefully reviewing the conditions and/or services that each hotel offers.
Excellent hotel, cannot fully evaluate it cause I couldn’t stay as much as planned, because of a delayed flight, but for what I could see is beautiful and has a perfect location in regard to proximity to the airport. If you arrive at T2, just take the airport trainer to T1 and you’ll arrive through a flyover very easily :)
Hotel near Reforma,Mexico City20.5% of visitors choose this area
AAnonymous User2024.09.02
Hotel facilities are aging, it has been many years. The hotel is very good. Wi-Fi signal is very poor. The hotel is very intimate. The coffee machine safe is available, and the front desk clerk is also very nice. The room was also very clean. A good experience.
Warm and thoughtful service
There are many restaurants around. There are Chinese food, Japanese ramen, Mexican food. You can try a variety of choices.
There are also supermarkets around. Wal-Mart is more convenient for shopping.
Recommended
Hotel near Santa Fe,Mexico City2.6% of visitors choose this area
GGuest User2024.08.01
The room size is average, but very comfortable. It is better to book a south-facing room. All the service staff are smiling and very intimate. The Hilton Garden next door is much better. The breakfast is also very good. Especially recommended egg cakes, haha 😃
Hotel near Zona Rosa,Mexico City2.6% of visitors choose this area
AAlon2025.05.27
We like this hotel. Good location I. A good, safe neighbourhood beside the angel of independence statue. We stayed at the King size bed room on the 10th floor with s views of the city. And free access to the exclusive Brisas Business Lounge that offer fast check-in, concierge service ,specialty coffes and soft drinks all day and free breakfast and light dinner, snakes and an alcohol drink in the evening.
We had a little incident at the room but the staff was quick to fix it.
Hotel near Santa Fe,Mexico City2.6% of visitors choose this area
GGuest User2022.02.13
There is a large shopping mall next to the hotel. The hotel is in a wealthy area and the public security environment is very good. The nearby mall is very convenient for shopping for food, clothing, housing and transportation. The stay experience is very good
Hotel near Zona Rosa,Mexico City2.6% of visitors choose this area
XXMGSKK2024.10.21
The hotel is located in the downtown area. It is very convenient to go shopping and eat nearby. There are many choices. There are many bars near the hotel. It is very convenient to stay in this location if you are traveling in Mexico City. The hotel is good overall. The facilities are not very new, but it meets the needs overall.
Very Good
67 reviews
8.1/10
Price from
ILS 358
per night
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8.6/10
Very Good
AAhmed AwwadI recently stayed at the Sheraton Maria Isabel in Mexico City, and overall, it was a good experience. The best thing about this hotel is definitely the location—it’s right on Reforma Avenue, next to the U.S. Embassy, so it felt very safe even though there were some peaceful demonstrations happening nearby related to rent increases and the current situation in Mexico.
The room was spacious and comfortable, but it did feel a bit old and outdated. The bathroom floor had some cracks, which wasn’t a big issue but worth mentioning. It could definitely use some renovation in the future.
On the bright side, the breakfast was really nice. Good variety, fresh options, and great service.
If you care about being in a central, secure area with decent amenities, this hotel is a solid choice—just don’t expect a modern, freshly renovated space.
XXMGSKKThe hotel is located in the downtown area. It is very convenient to go shopping and eat nearby. There are many choices. There are many bars near the hotel. It is very convenient to stay in this location if you are traveling in Mexico City. The hotel is good overall. The facilities are not very new, but it meets the needs overall.
AAnonymous UserI finished paying in advance with the app, but I said I couldn't confirm it, so I asked him to pay again, so he even confirmed the reservation number stored on his mobile phone and the contents of the payment, but he said he didn't know. After a long time, I didn't apologize for confirming that it was a trip.com app, but the room was also broken. It was replaced again soon.
The room was clean and the facilities were good, but the condition was not good, so I put the temperature of the air conditioner up and fell asleep, but someone forced into the room in the middle of the night. The intruders were staff and they said they came to check because the room temperature was strange.
But I know that the customer is in the room, but I was very embarrassed and scared because I broke in without any call or knock. The staff were friendly but there was no consideration for the guests at all. Hotel that I don't want to go again twice.
It was less service than a 30,000 won room in Southeast Asia.
TTheVoyagerWe really loved staying at Tonala. The hotel is located in Roma Norte, a trendy neighbourhood in Mexico city. We could walk to all the nice restaurants ans cafes for food and drinks. There’s a really popular cafe downstairs for pastries, breakfast and coffee. And there’s a famous seafood restaurant as well as a fancy Michellin reservations-only restaurant next to it, right across the street from the hotel. Walking to the historic centre, La Condesa and the museuems took us about 15 minutes or so. The room is spacious and came with a great shower with working hot water. The air-cons worked really well in both the living and bed rooms. The laundry room is free to use from evening onwards. And the rooftop pool was great for a quick dip. Overall clean not just in our room but the stairs, lobby and rooftop and lift. Definitely 5-star and I would gladly stay there again when I next visit Mexico city.
HHussain Ismail from LondonReally nice hotel with people that are really friendly. Clean, smells really, and serviced really well. The desk staff were really friendly and helpful. Rocío cleaned and looked after my room really well! Thanks Rocio.
The Spa and gym was amazing - especially the staff who were really helpful and kind. The trainer Ariel was really helpful showing me various training routines and ways for thinking about exercise - he is an expert in Judo (black belt!). Alexis was really helpful with the spa facilities. Thanks Ariel and Alexis!
The beauty salon run by Azul was really good and especially with the treatments she offers! She convinced me to start looking after the smaller things about my appearance. It is the people that make a place and in this case in Hotel Marquis Reforma. I will definitely go back. Thanks Azul!
Thanks Hotel Marquis Reforma! See you soon.
GGuest UserI booked at the Exe Alameda Hotel for 3 nights starting on Friday, December 26. I was charged an additional $155 USD solely because the reservation stated two single beds, and I was traveling with my wife and my daughter. My daughter is 7 years old. I was charged extra for adding a third bed, which I consider was unnecessary because we could comfortably fit in the two beds, and I was also charged for a third person. They told me I had to pay because we were three people. Since I was very tired from the trip and did not want to move to a new hotel, I was forced to pay that amount. If you are going to use the Trip platform, I recommend carefully reviewing the conditions and/or services that each hotel offers.
CChinandBeyondThe room was big and comfortable. The pool was small but clean and well kept. The staff were always very pleasant and helpful.
The location is right next to a few banks, shops and the metro is within 5 minutes walk. The area felt very safe as it’s nearby some embassies.
The only thing that was not great was the elevator. It was extremely slow, you had to always push both up and down for it to arrive on your floor. So most times you’d go to then go down. And I did get stuck in the elevator once with a few other people. They did get us our rather quickly though. They are renovating so hopefully soon their new elevator will be operational.
AAlonWe like this hotel. Good location I. A good, safe neighbourhood beside the angel of independence statue. We stayed at the King size bed room on the 10th floor with s views of the city. And free access to the exclusive Brisas Business Lounge that offer fast check-in, concierge service ,specialty coffes and soft drinks all day and free breakfast and light dinner, snakes and an alcohol drink in the evening.
We had a little incident at the room but the staff was quick to fix it.
BBraden TseExceptional experience ! Ultimate Ritz Carlton experience, would highly recommend if you travel to Mexico City!
Definitely get one of the best view in Mexico City from your room , it truly exceed my expectation of a Ritz Carlton hotel. Extremely good service and always address you by your name.
We encounter some problems within the room in the beginning, however the front office manager solve it very quickly which is excellent. We have stayed in the hotel for 2 nights and will definitely come back if we visit Mexico City again.
Became a fan of Ritz Carlton now
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