Hotels With spa in Shanghai, China

"This newly renovated hotel is grand and bright. It's the designated hotel for the Jiushi Sharks and Shanghai Shenhua football club, so privacy is excellent. Security is strict but polite. When we checked in on the afternoon of the 4th, the front desk was great. Even though the occupancy rate was high, they kindly upgraded our room for free because we had a child. The larger room with a good view made our stay much more comfortable."

"Excellent stay! Our room had a fantastic view of the three-piece bathroom, and it was spotlessly clean. The front desk staff were very friendly and helpful, and the swimming pool was also pristine. Everyone greeted us warmly, which was a lovely touch. Overall, it was a superb experience, and we'll definitely be back. The breakfast was incredibly rich and delicious, with a great variety of food."

"I booked this hotel based on a friend's recommendation, and I'm glad I did. The room facilities are well-maintained, and the customer service is excellent. They even offer room service until after 10:30 PM! We also enjoyed a delicious dinner at the Chinese restaurant on the second floor – my kids loved it! While the breakfast buffet isn't super extensive, the quality of the food is very good. The location is fantastic, right next to Jing'an Temple and Jiuguang Department Store, making it super convenient for dining and shopping. Public transport is also easily accessible. The only minor downside is that the road outside can get quite congested, especially when trying to hail a taxi. It's fine if you're not in a rush, but it can be a bit of a hassle if you're on a tight schedule."

"The hotel was comfortable and spotless, very clean and quiet at night, making for a great sleep. The bed was comfy, and the service was excellent. It's conveniently located with plenty of dining options nearby. Plus, they gave us a free room upgrade! Definitely recommend!"

"My initial experience during this stay was incredibly good. All the front office staff were warm and attentive, especially Jessica, who proactively upgraded us to the Paw Patrol themed family room that my child had been dreaming of – my little one was thrilled for ages! Concierge staffer Xiao Fan was also extremely thoughtful, not only helping us receive and unbox a delivery but also enthusiastically assisting us in coordinating with the photography service on the first floor. All the frontline staff were proactive and efficient. Immediately after checking in, I decided to extend our stay after our Disney trip, having very high expectations for this hotel. However, the subsequent issue of a lost bedsheet completely ruined my overall impression. The attitude and efficiency of the guest services center and housekeeping department were truly disappointing. Last night, after packing my luggage and leaving the room, I immediately called the main operator to report a whole bedsheet missing. Yet, the staff member replied that there was no lost and found record in their system. She claimed she didn't know because she was on the night shift? A bedsheet of considerable size couldn't possibly be completely overlooked during room cleaning. Even if the cleaning staff found a forgotten item, they neither registered it immediately nor proactively contacted the guest. There was no follow-up awareness throughout the process; everything was slow and lacked a serious sense of responsibility. It wasn't until 2 PM the next day, when I proactively called again to inquire about the lost item, that the customer service leisurely informed me the bedsheet had just been found. Throughout this whole time, no staff member proactively contacted me to update on the progress; all communication and follow-ups required repeated prompting from the guest. Housekeeping staff finding lost items but not reporting them, guest services center having no records, no callbacks, no proactive follow-ups – the entire lost and found process was a sham. The staff's handling of guests' lost items was perfunctory and negligent, showing no consideration from the guest's perspective. Originally, I had planned a second stay due to the excellent service from the front office and concierge. Now, because of the extremely unprofessional and inefficient service from the housekeeping and main operator teams, I've completely abandoned the idea of staying again! Although a guest relations specialist messaged me an apology afterwards, it was just a perfunctory, formulaic consolation throughout, with no actual compensation plan or explanation for rectifying the inefficient and derelict issues of housekeeping and customer service. I couldn't feel the sincerity of the apology; it was simply a superficial dismissal, showing no regard for the guest's terrible stay experience! Secondly, the breakfast lacked variety; I felt there wasn't much to eat. Aside from the potstickers, everything else was very mediocre."