Hotel near Yu Garden Area,Shanghai1.8% of visitors choose this area
AAnonymous User2026.05.26
Great location, close to train station (line 10+14) and easy to get to most major attractions. Great staff and service, the free laundry (self service washing machine + dryer) was definitely a plus.
Might have been mentioned in previous reviews but there is no dedicated drop off point and the adjacent road is closed during the day as it leads into Yu Yuan Gardens so getting on/ off taxi with luggage with families / elderly might be slightly challenging as you will have to align off the main road. Still overall a great stay!
Hotel near Lujiazui Area,Shanghai4.5% of visitors choose this area
SShuoshuoshanyao2026.06.02
We booked the Kempinski for Children's Day, hoping to create a wonderful memory for our child. As a popular spot for its 'influencer-worthy' pool, the Kempinski truly lives up to its reputation. It has a distinct beauty both day and night, and I really felt the charm of Shanghai. The driver told me that many people come specifically to take photos of the hotel with the Oriental Pearl Tower – it’s a classic shot.
Now for a few minor issues: Our room had a great view (as shown in the picture), but the bathroom felt a bit dated and wasn't ideal. For a bubble bath, the water pressure wasn't strong enough, and the bubbles didn't quite materialize. This is a small point. Also, I found the Black Forest cake to be just average.
However, the burger we ordered for in-room dining (Picture 7) was absolutely delicious! It was huge, and I ate the whole thing. It came with truffle mayonnaise, and the patty was firm and juicy – highly, highly recommended! The price was definitely 'Kempinski-level,' but the taste, like private chef quality, was excellent.
I asked for an extra children's amenity kit for the room, and they provided a small bag that even included a Children's Day toy (Picture 14).
I also bought some ice cream, chocolates, and macarons from the lobby. The ice cream was the best – the strawberry flavor I had even had large pieces of real strawberry, which was a pleasant surprise! Ms. Julia Li was incredibly thoughtful and suggested I place the order through Dianping, showing great consideration for the customer. Big kudos to her! She was the only one who told me this, despite me buying items three times, so a special thank you!
This was my first time in Shanghai and my first stay at this hotel. It's perfect for solo travelers or families. The service was excellent, and it's very close to the financial center. Getting around by subway or taxi is convenient. Hello Rentals bikes are right outside, and there's a FamilyMart next door. The room was neat and aesthetically pleasing. The hygiene was clean and tidy. I highly recommend it to anyone visiting Shanghai.
Hotel near Xujiahui District,Shanghai3.4% of visitors choose this area
GGuest User2026.06.14
The room was very clean, and the service was quite good. I called ahead to reserve the specific room I wanted. Breakfast was also decent, clean and hygienic. The room itself offers great value for money, and the nearby transportation is very convenient. It's in an excellent location, right in the center of Xujiahui.
Hotel near The Bund Area,Shanghai18.9% of visitors choose this area
GGuest User2026.06.01
Location was great and rooms were clean. Service was excellent, all the staff we met from the reception to the housekeeping staff were really helpful and professional. The housekeeping lady was especially kind. However, our esim and mobile data and vpn couldn't work well in our room (but worked v well once we were out of the building), which rly limited our access to WhatsApp and Instagram etc., that was our biggest gripe. The hotel shared the building with other corporate offices so it could get difficult getting into the elevator during peak lunch hours. But overall a nice stay!
Hotel near Pudong International Airport Area,Shanghai
CChill_062026.06.07
This stay was exceptionally comfortable. The hotel's overall ambiance is elegant and grand, with a stylish yet minimalist decor. The room was spacious and bright, and the bedding was soft and skin-friendly, making for a very pleasant sleep. The soundproofing was also excellent, ensuring a quiet and peaceful night. The bathroom facilities were complete, with a stable hot water supply, and the toiletries were of good quality. The front desk staff were warm and attentive, handling check-in and check-out efficiently, and patiently answering any questions. The location is prime, making it convenient to get around. The cleaning was thorough and meticulous, with even the corners being spotless. Overall, the value for money is outstanding; I couldn't find a single fault with the service, environment, or facilities. It's a top choice for accommodation when traveling, and I would definitely choose to stay here again. I wholeheartedly recommend it to everyone!
Hotel near People's Square Area,Shanghai9.9% of visitors choose this area
GGuest User2026.06.04
Came to Shanghai with my elders and we stayed at the Intercity Hotel. Everyone was very happy with it, the service was excellent. The breakfast was plentiful and delicious, we spent ages eating it every day, haha! The hotel's location is great, it's very convenient whether you're taking a taxi or the subway, and there are lots of places to eat and shop nearby.
Hotel near People's Square Area,Shanghai9.9% of visitors choose this area
MMohammad Hammoudeh2026.06.09
The hotel is in a very nice location near people’s square
The metro station is across the street.
The hotel is very luxurious with marble everywhere
The concierge service was one of the best in Shanghai and helped me get reservations in multiple michelen guide restaurants last minute, and they are very gracious to provide an endless supply of bottled water.
Check in and check out were very smooth with the aid of Judy and Jackie, who serve you to the absolute limit of their aurhority.
Hotel near Changshou Road Commercial Area,Shanghai
XXiamu05142026.05.27
I chose this hotel for my business trip, and overall, I was very satisfied with my experience. The location is super convenient with easy access to Metro Lines 7 and 13, making my commute and errands very smooth. The room was clean and bright, the bedding was comfortable, and the soundproofing was good, allowing me to get a good rest after returning to the hotel. The front desk service was professional and efficient; check-in was very quick. All the facilities were in good working order. The price was also very reasonable, so I'll definitely stay here again for future business trips.
Hotel near Lujiazui Area,Shanghai4.5% of visitors choose this area
EEmak Arema Amerika2026.05.26
Staying at Shangri-La Shanghai was exactly what a city escape should feel like: luxurious without being fussy, courteous without feeling formal.
We were on the 25th floor, and the view of the river was the best part of the day — morning light on the Huangpu, the skyline stretching out, and at night the Pearl Tower glowing just down the road. It’s quiet up there, real tranquility despite being so close to all the tourist attractions.
The comfort carried through everywhere: the indoor pool and jacuzzi were perfect for unwinding, the gym had everything we needed, and the grand lobby is lined with high-end stores if you feel like browsing.
But the thing we’ll remember most is the afternoons — tea time in the lobby with a live folk music performance drifting through the space. It turns the whole lobby into something calm and beautiful.
Courteous staff, comfortable rooms, and a location that puts you right in the heart of Shanghai. We’ll be back.
Outstanding
14814 reviews
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9.3/10
Very Good
I would like to sincerely commend Jude from the concierge team at Waldorf Astoria for his exceptional service. Despite it being 12am, Jude was incredibly helpful and proactive in assisting me with a parcel that was mistakenly sent to the wrong address. His willingness to help at such a late hour, coupled with his calm and professional attitude, truly reflects the high standards of service associated with Waldorf Astoria. Please extend my heartfelt thanks to Jude — his dedication did not go unnoticed and made a stressful situation much easier to manage. 我想特别表扬 Waldorf Astoria 礼宾部的 Jude。 尽管已是凌晨12点,他仍非常耐心并主动协助我处理寄错地址的包裹,服务专业又贴心。这样的敬业精神让我深受感动,也充分体现了贵酒店一贯的高水准服务。 The other team members in the concierge department also did a helpful job with our baggage. It’s just unfortunate that I can’t have my Meituan food delivery sent by the hotel staff directly to my room. This was inconvenient but I understand the food and hygiene aspects that they uphold. Generally, a pleasant stay with best location. The bund view is just too awesome!
I’ve been visiting The Peninsula for a decade, and it’s a magnificent hotel. The location is brilliant, the indoor pool is one of the best in the world, the spa team is phenomenal. Yet on this recent visit, the service, while quite good, wasn’t the sort of impeccable, seamless joy one hopes for: the early staffing for breakfast was limited, without a dedicated host to welcome and seat guests; I realize it was a Saturday night on a holiday weekend, but a twenty minute wait just to be able to order room service is a bit much; over half of the deserts on the menu were unavailable. The room is wonderfully comfortable as always, fantastic housekeeping and amenities—I do hope they can get back to the very high bar they’ve set for themselves across all of their hotels. Plus truly stunning views if you’re in a river view room.
The location is very good, just next to IFC mall and some shopping centres nearby. We stayed for 3 nights for our anniversary and the staff upgraded us to a room facing the Bund view. The room is nice, spacious and clean. Special thanks to Rosy for taking care of our needs and bringing us a delicious cake to celebrate. Overall, it was such a pleasant stay and we will be staying in Ritz Carlton again when we come to Shanghai.
booked a room at the Banyan tree for my parents who were visiting to celebrate their wedding anniversary and upon check in we were greeted by the most lovely staff who quickly helped my parents check in and upgraded us for free to a nicer room. It also had prepared Rose petals within the room and some desserts to celebrate their wedding anniversary which was very appreciated. The room was unbelievable and the view alone made the whole experience worth it. My parents absolutely loved their stay and couldn’t stop raving about the service of all the workers as well. we had some items that my family were unsure if we could bring onto flight, and the hotel staff even went out of their way to call the airline to confirm for us. hotel amenities also great, huge gym and pool with multiple spas, and gym having a reformer pilates machine too. we’ve been to many hotels within shanghai now and this is by far the best , with strong service, a modern room and incredible view. all the photos of the view in the review were taken from within the room, better than going out to the bund!
Our first impression of the hotel was wonderful, friendly staffs and comfortable environment greeted us at the entrance. Special mention to 袁欢 whom helped me find a suitable room for my family and I with upmost patience and eagerness. The view in the bedroom was great as the windows are full length. Breakfast had various options too. I visited the Epicure at 45 to be surprised by the astonishing 360 view of Shanghai. You get to experience such fine dining while enjoying the scenery around you. On a Tuesday night, we got to visit the bar on floor 47. Accompanied by jazzy tunes from the pianist and singer, I enjoyed the vibe-y night. The hotel gave me a positive experience; family-friendly and comfy. I’d recommend this hotel! 再次感谢丽笙酒店的接待“袁欢”主任,谢谢您给我们全家带来欢乐和美好的上海印象,周到又贴心,还制造了意外的惊喜,情绪价值满格,谢谢您🥰酒店虽然20岁了,但整体的维护依然出彩,酒店保养的很好,对面就是地铁,直达浦东国际机场T1,T2,接待外宾或者全家出游的首选之地.
We had a wonderful stay at the Andaz in Shanghai, made even better by the exceptional service we received from Lynn at the front desk. From the moment we arrived, Lynn went out of her way to assist us with our room and check-in, communicating clearly and confidently in English, which made everything smooth and stress-free. The hotel is ideally located, close to restaurants, shops, and some of Shanghai’s most exciting attractions, making it a perfect base for exploring the city. Our room was spacious, beautifully designed, and incredibly comfortable, a true retreat after a day of sightseeing. The attention to detail, warm hospitality, and high standard of service truly stood out. Thank you, Lynn, for your kindness and professionalism. You made our stay at the Andaz unforgettable. We will definitely stay here again on our next visit to Shanghai!
We had an excellent visit, the staff are extremely courteous and the hotel has an amazing set up with great restaurants and places to admire what is one of the best views of Shanghai - morning or night!
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