Hotels With Spa in Shanghai, China

Excellent stay! Closed to metro and restaurant. Bottles of water are always available to grab and front desk staffs are very nice and helpful. Housekeepers are very nice as well keep checking if we need anything even we don’t let them clean the room during stay.

This is my third time staying at the Kempinski, and I once again chose the Business River View Room. I made a note in advance and called to confirm, and I'm grateful to the hotel for arranging a room on the 20th floor with an excellent river view. This time I was traveling with my mother, who loves river views, so every detail was important. A special shout-out to the hotel's room service – the staff were warm and polite on the phone, and the food quality was consistently excellent. However, I felt the hotel as a whole lacked a welcoming, homely touch. The front desk during check-in and check-out, the concierge when storing luggage, and the breakfast reception all felt a bit perfunctory, lacking the warmth and smiles that make you feel truly at home. While there was nothing specifically wrong, it just didn't quite live up to the brand's expected standards. That said, I didn't have any negative experiences, it's just my personal impression. On a positive note, the breakfast timing is definitely commendable; even on the last day, I could sleep in and still enjoy breakfast, haha!

Room service: Room service was okay, but there's a lot of room for improvement. (Specifically referring to the cleanliness and tidiness of the room, and the enthusiasm of the staff). It's still not as good as the service at Suzhou Wanshin R Hotel, so there's definitely potential for growth. Restaurant service: We arrived at the hotel in the afternoon and went to the restaurant to eat, but it was already closed. I hope the hotel can communicate with the restaurant to keep some simple meals available in the afternoon. (This is an area where I hope to see improvement). Breakfast service: Breakfast was decent and generally met expectations.

The location is excellent! There's a supermarket right next door which is super convenient, plus a few restaurants. It's also very close to Jiaotong University and all sorts of shopping malls are in the vicinity, so it's really handy. You can easily catch a ride right outside the entrance. The service from the young man was also very good. Overall, it's pretty decent.

This hotel is located in the ICBC building, and the service is exceptionally good; they even deliver takeout right to your room. The hotel's location is on the south side of the Bund, with a pier right outside. It's very close to Nanjing East Road, about two bus stops away. We stayed in a king room where we could see both the Oriental Pearl Tower and the 'Bund International Architecture Exhibition' (the historical buildings). You can see the 'Shanghai Three-Piece Suit' (iconic skyscrapers) right from the hotel. When there's a crowd, watching the lights turn on from the hotel room is spectacular. Ordering food from nearby is very convenient; you can get all sorts of takeout. So, ordering takeout and eating in your room at this hotel is a fantastic experience.

The soundproofing was terrible, and the shower water kept fluctuating between hot and cold. The doorbell was broken too. They didn't clean our room on the second day of our three-night stay. When I called the front desk that evening, they suggested I might have pressed the 'do not disturb' button, even though my doorbell was broken! It was already past 11 PM when we got back, so we didn't bother asking for a cleanup then. They just sent up toothbrushes, towels, and bottled water, and promised to investigate and call me back the next day. But by the time we returned from Disney that evening, the front desk still knew nothing about it and looked completely clueless. There seems to be a real problem with internal communication and following up on customer feedback and promises. It's not too far from the subway station, though.

Facilities: The hotel has a gym and laundry room, which is sufficient for a city hotel. The location is very close to the middle section of Nanjing Road Pedestrian Street, and it's about an 8-minute walk to the subway. Cleanliness: The overall cleanliness is good, especially since it's a new hotel. Environment: There's a foreign language bookstore across the street, which is a great place for kids to spend time when it rains. Dining options nearby are also very convenient, and delivery from many popular restaurants is very fast. Service: All the staff are very enthusiastic. Since I don't drink beer, they even swapped out the beer in the mini-bar for soda water, which was a nice touch. Complimentary Late-Night Snacks: You can enjoy late-night snacks every day, though we only went once on our first night after arriving from the airport. They offer noodles, rice noodles, etc. – a very thoughtful service. Single Buffet Afternoon Tea: We didn't get to experience the afternoon tea at all, as we were out exploring. Breakfast: Most standard items are available, and the food is replenished very quickly. Issues: During the transition from winter to spring, the air conditioning for cooling hadn't been activated yet. On the first day, I asked the front desk and they said it was still unified heating. So, we didn't have AC during our stay. Luckily, the temperature in Shanghai wasn't too high these past few days, otherwise, the room would have been quite warm. When checking out, the front desk staff member mentioned that after our feedback, the cooling function was made available, but no one informed us, so we were unaware of this.

It’s a great hotel for a couple nights’ stay. Although it feels somewhat dated (it really shows in such a hi-tech city as Shanghai) and the public spaces are cramped (the gym gives claustrophobic vibes when there are more than 5 people in it), especially considering the size of the building and number of rooms - it may suit well for a conservative traveller, or if you have to stay in this particular area, or simply if you enjoy being among European/South American tourists (I got an impression that locals don’t stay here). In a nutshell, the location is unbeatable, the breakfasts were good (half of dishes were westernized), staff speaks English and is helpful, the view from my room was breathtaking, nights were quiet. Some fresh towels were still stained, tho. Not good.

My stay at the Jinlai Hotel was fantastic! The location is superb, very convenient with easy access to the subway and shopping areas. The room was clean, tidy, and stylishly decorated, with soft bedding and excellent soundproofing, ensuring a great night's sleep. The front desk staff were warm, efficient, and provided thoughtful service, responding quickly to all requests. It offers incredible value for money, and I'll definitely stay here again on my next visit. Highly recommended! The location is absolutely unbeatable, within walking distance to Nanjing Road, The Bund, and People's Square, and right outside a subway station. It's incredibly convenient for exploring and dining, offering a quiet retreat in a bustling area. The rooms are clean and comfortable, and the service is spot-on. Perfect for both business and leisure travelers. Full marks!

Overall, the location is superb, right in the heart of Lujiazui, making transportation incredibly convenient. The river view is definitely the biggest highlight. The service is consistently good, but the hotel's facilities are a bit dated, and some amenities are lacking. It's still a good option for a trip to Shanghai. First, I have to commend Vinnie at the front desk. Her service was exceptionally thoughtful and meticulous. During check-in, she patiently asked about my accommodation needs and travel plans and even proactively upgraded my room. I was really hoping for an expansive river view, so this gesture was particularly heartwarming. The staff at the kids' club were also very responsible and caring, helping to look after the children, which made staying with kids very reassuring. However, the upgraded room was a corner room, and the viewing windows were a bit small, so I didn't get the full river view I was hoping for, which was a minor disappointment. The room itself was very clean, but the hotel is quite old, and the carpet looked worn and dirty. The in-room facilities were also quite basic, clearly showing the age of an older hotel. The breakfast selection was very rich, with many Chinese and Western options, and the taste was good. A high percentage of guests were international, creating a great atmosphere. However, during peak hours, there were a lot of diners, and the food lines were long, making it inconvenient to go back and forth for food. Additionally, I booked a package that included Disney tickets, and I was looking forward to taking the hotel's shuttle to and from Disneyland. Unfortunately, this shuttle service has been canceled, which significantly reduced the convenience of getting around. This was quite disappointing. Overall, the location and service are major positives, while the hardware facilities are a drawback. I'd likely consider staying here again on my next trip to Shanghai, but I'll also compare it with other riverside hotels before making a decision.