Hotels With Spa in Puebla, Mexico

Firstly, we were surprised to see, by hotel signage, that it was a Marriott property or we would have communicated with Marriott directly as we are members. Upon arrival I was pressured by front desk staff to submit a deposit ”just in case we made charges”, we knew we would not have any charges yet after the pressure I complied (I did speak to the Manager who cancelled the charge on our last day). We had a double queen bed room, the beds were comfortable, the A/C was the noisiest I've ever heard, louder than the TV unless the volume was raised a lot, it was also difficult to set the desired temperature and if you turned it off (it was always cold! no matter how much we fiddled with it) the room was super stuffy since there are no windows that open. The bathroom was ok yet had no ventilation and the extractor was not working plus the towels were some of the roughest I've ever experienced. Some of the lights in the room were not operating. All the above we did not complain above, they are just what was in the room during our stay. The one thing we did complain about was the TV system in place, we travel a lot and bring our media equipment for nights spent in, like Fire TB, etc. We also have several online media services which we maintain and use all over the world, like VPN, HBO, Amazon Prime, Netlix, YouTube, etc. While the TV in room can allow you to view Netlix and YouTube, you will not be able to access any other service nor use any of your own media devices. I know several families that bring along video consoles for their children to keep them entertained for example, but the system in this hotel is blocked to any devices from your cell phone or any external device and while we don't have children, having to watch Mexican on air programs (and we are 100% fluent) is not my idea of entertainment. HBO shown on their system does not correspond to any of the descriptions shown on the guide. When I brought this issue up to Management they just said ”Oh, yes we do block all content”. It's a small detail but when most people own more than a few devices, it's very close minded of them. At least they don't charge additionally for Internet which Marriott is known to do.... The restaurant on the main floor was another disappointment as the food was completely without flavor and /or salt, for a Puebla offering is not good at all. We paid for the breakfast buffet at $250 per person. They had someone on the grill making eggs (worst Huevos Rancheros ever!), quesadillas, chalupas, etc. The ”guisados” a beef and potatoes one and a chicken one are best skipped. The beans just ok, the coffee was dark water and while they have an espresso machine it was not in operation. So had juice and some mini pastries which were good. We were never tempted to order room service as offerings in town are much better and many are cheaper as well. The staff were very friendly and we enjoyed speaking to them, we also enjoyed our view of the Popocatepetl volcano which is always l

The problem was that I left at dawn and wanted to check out and there was no one at the reception, security or parking

Located in the historic old town and very convenient for city walks. If you can live on the third floor, you can stay quieter, because the downstairs feels like a youth hostel. Of course, if the bar next door sings at night, all the guests will have to listen and enjoy it until midnight

Wonderful hotel! Beautiful architecture. It’s a hotel dedicated to wellness, and they do a great job. My husband stayed there couple months ago and had a wonderful yoga session with Karen Lozano, the session was so great that he decided to bring his group of friends to have the same experience. Unfortunately they didn’t have the number of rooms to accommodate us all; but we were still able to organize a class with Karen (sound healing) and it was amazing!!! The rooms are beautiful, super comfortable, and they offer free aromatherapy. The restaurant has a wonderful variety of healthy choices. My only recommendation is that they should let the guest know about their free classes at check in, I found out too late that I had that option.

Very good impression of this hotel, cost-effective, better and cheaper than Mexico City Airport. Well, the airport is for connecting flights. There is a bus from Mexico City Airport to Puebla. It takes ten minutes to get off the bus and take a taxi to the hotel. The traffic is very convenient. The breakfast is local, but the scrambled eggs and broccoli are very suitable for the Chinese stomach. Hahaha The fruit is very fresh. The room we booked does not include breakfast. We paid for the card in the morning. The waiters are very good, but not much English, but the basic communication is still no problem

Firstly, we were surprised to see, by hotel signage, that it was a Marriott property or we would have communicated with Marriott directly as we are members. Upon arrival I was pressured by front desk staff to submit a deposit ”just in case we made charges”, we knew we would not have any charges yet after the pressure I complied (I did speak to the Manager who cancelled the charge on our last day). We had a double queen bed room, the beds were comfortable, the A/C was the noisiest I've ever heard, louder than the TV unless the volume was raised a lot, it was also difficult to set the desired temperature and if you turned it off (it was always cold! no matter how much we fiddled with it) the room was super stuffy since there are no windows that open. The bathroom was ok yet had no ventilation and the extractor was not working plus the towels were some of the roughest I've ever experienced. Some of the lights in the room were not operating. All the above we did not complain above, they are just what was in the room during our stay. The one thing we did complain about was the TV system in place, we travel a lot and bring our media equipment for nights spent in, like Fire TB, etc. We also have several online media services which we maintain and use all over the world, like VPN, HBO, Amazon Prime, Netlix, YouTube, etc. While the TV in room can allow you to view Netlix and YouTube, you will not be able to access any other service nor use any of your own media devices. I know several families that bring along video consoles for their children to keep them entertained for example, but the system in this hotel is blocked to any devices from your cell phone or any external device and while we don't have children, having to watch Mexican on air programs (and we are 100% fluent) is not my idea of entertainment. HBO shown on their system does not correspond to any of the descriptions shown on the guide. When I brought this issue up to Management they just said ”Oh, yes we do block all content”. It's a small detail but when most people own more than a few devices, it's very close minded of them. At least they don't charge additionally for Internet which Marriott is known to do.... The restaurant on the main floor was another disappointment as the food was completely without flavor and /or salt, for a Puebla offering is not good at all. We paid for the breakfast buffet at $250 per person. They had someone on the grill making eggs (worst Huevos Rancheros ever!), quesadillas, chalupas, etc. The ”guisados” a beef and potatoes one and a chicken one are best skipped. The beans just ok, the coffee was dark water and while they have an espresso machine it was not in operation. So had juice and some mini pastries which were good. We were never tempted to order room service as offerings in town are much better and many are cheaper as well. The staff were very friendly and we enjoyed speaking to them, we also enjoyed our view of the Popocatepetl volcano which is always l

The problem was that I left at dawn and wanted to check out and there was no one at the reception, security or parking

Located in the historic old town and very convenient for city walks. If you can live on the third floor, you can stay quieter, because the downstairs feels like a youth hostel. Of course, if the bar next door sings at night, all the guests will have to listen and enjoy it until midnight

Wonderful hotel! Beautiful architecture. It’s a hotel dedicated to wellness, and they do a great job. My husband stayed there couple months ago and had a wonderful yoga session with Karen Lozano, the session was so great that he decided to bring his group of friends to have the same experience. Unfortunately they didn’t have the number of rooms to accommodate us all; but we were still able to organize a class with Karen (sound healing) and it was amazing!!! The rooms are beautiful, super comfortable, and they offer free aromatherapy. The restaurant has a wonderful variety of healthy choices. My only recommendation is that they should let the guest know about their free classes at check in, I found out too late that I had that option.

Very good impression of this hotel, cost-effective, better and cheaper than Mexico City Airport. Well, the airport is for connecting flights. There is a bus from Mexico City Airport to Puebla. It takes ten minutes to get off the bus and take a taxi to the hotel. The traffic is very convenient. The breakfast is local, but the scrambled eggs and broccoli are very suitable for the Chinese stomach. Hahaha The fruit is very fresh. The room we booked does not include breakfast. We paid for the card in the morning. The waiters are very good, but not much English, but the basic communication is still no problem

Muy buen hotel, un servicio y atención excelente Muy limpio, en una muy buena ubicación, céntrico Volvería sin duda alguna!

Good service

The quality of this B&B far exceeded the photos and my expectations. Everything in the property is new, high quality, impeccably clean, stylish. Every detail is thought through. Service is excellent. Located 5 min. walk from the central square of Cholula, less than 10 min walk from the main Cholula pyramid and the church on top of it, minutes away from all major churches, less than 10 min away from the city market. Many restaurants and cafes in the radius of the nearest few blocks. Several laundry services within 2 blocks radius. The room is pleasantly cool on hot days and comfortably warm during cold nights. High speed WiFi, hot shower with good water pressure. It was my favorite hotel of the latest 4 visits to Mexico, different states and different cities and towns. Great quality for price too. If you stay in Cholula - definitely have dinner at Spezzia Pasta Bar. The place was recommended to me by the hotel, and I am very grateful they did. The food is exquisite: pastas, salads, desserts, drinks. Not Mexican, but you will be happy you went there. I had dinners in several other places in Cholula, and they can't compare to Spezzia, not even close. Spezzia's food could easily compete with that of a high-rated and high-priced restaurant in a major city like NYC or any big European city.

en general bien, pero lejos del centro