Great facilities. We went with half board. And it doesn't pay off. After knowing the prices, we would have paid less for dinner if we paid on the day.
We went on the weekend and the hotel was full. It's a large hotel and we didn't like the experience from that point of view.
The objective is to relax and have a different experience, but we ended up having to wait to enter the Turkish bath, sauna and swimming pools, which became unfeasible, as they looked like municipal swimming pools.
full of people. About the staff, the girls at the restaurant and at breakfast (who are the same) are very helpful and friendly. The same can no longer be said for the reception staff. Little willingness to help with such simple things, such as lending a mere phone charger, easily resolved by the dining room staff.
In short, it is a hotel with conditions, but I find it very confusing when it is full, something that I believe is common at the weekend.
Short break getaway!
Great location, Lovely room comfortable bed had a great night sleep . , I fully enjoyed the health spa. Swim sauna and steam room. Check out the Santana restaurant
Buffet lunch all home made food , delicious !
Overall it was a lovely stay, a peaceful retreat just what I needed from the hustle and bustle ( Lobdon ) from the city life .
I would have loved to have given this place 5/5 stars for everything but as soon as we arrived, the noise from outside was very loud, upon bringing it to the attention of the staff, they said they ”fixed the door” as it was a very large patio door but the sound was still as if we were camping outside. I managed to live with this but the rooms television was also boy possible to connect any outside devices and the Netflix just wouldn't launch which we were told it is what it is with the TV. The thing that annoyed me the most was the fact that you have to pay to use the swimming pool that they so elegantly advertise in their photos. As an extremely regular traveller, this was an absolute first for me and really didn't make any sense to me. Otherwise the place was clean, and looked very nice. Parking was 20 euros per night which was actually more expensive than hiring the car but I guess they charge for location.
First of all, we received a very warm welcome.
Good thing is the view is stunning at this price.
Ok, the bad thing is the wifi is non-existing.
Breakfast you might need to queue up for 15-20 mins to be seated, it’s not that the tables are not enough, it’s just the recover is too slow.
During the midnight you couldn’t open the windows due to the noise from the car racing in the street almost the whole night.
You could walk to the town but not close.
The hotel had great service, including hotel information at the front desk! The breakfast area overlooks the city of Porto and has a great view. This is not limited to this hotel in Portugal, but there are no slippers or toothbrushes in the room, so you need to bring your own. If I have the opportunity, I would like to stay in an upgraded room.
A hospedagem é muito boa, quarto grande, confortável, tem uma pequena cozinha, banheiro super moderno, cama grande e confortável, frigobar, TV, roupas de cama e banho de boa qualidade, excelente. O check in automático é relativamente simples, mas por um momento ficamos preocupados de não conseguir fazer por um problema no link, não fruncionou.
This was my second stay at this hotel, and unfortunately, it didn’t live up to my first experience. The front desk staff were very friendly and welcoming, and the location is excellent, close to everything you need. The room was spacious, which I appreciated.
However, the condition of the room was disappointing this time. The carpet was disgusting — full of stains, and the furniture looked worn out and tired. It was a big contrast from my first stay, when the room was in much better shape. The housekeeping staff were also unfriendly, only speaking if spoken to and often walking by without a word.
Overall, while the stay was pleasant thanks to the great front desk/lobby team and convenient location, the decline in room quality means I wouldn’t return.
Absolutely incredible hotel, the staff takes great care, from the privileged location to the spa facilities, everything is wonderful.
I recommend with your eyes closed for lovers of exclusive places.
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54 reviews
9.1/10
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SSoheil MalekiI would have loved to have given this place 5/5 stars for everything but as soon as we arrived, the noise from outside was very loud, upon bringing it to the attention of the staff, they said they ”fixed the door” as it was a very large patio door but the sound was still as if we were camping outside. I managed to live with this but the rooms television was also boy possible to connect any outside devices and the Netflix just wouldn't launch which we were told it is what it is with the TV. The thing that annoyed me the most was the fact that you have to pay to use the swimming pool that they so elegantly advertise in their photos. As an extremely regular traveller, this was an absolute first for me and really didn't make any sense to me. Otherwise the place was clean, and looked very nice. Parking was 20 euros per night which was actually more expensive than hiring the car but I guess they charge for location.
GGuest UserThis was not the first time I've been at this hotel. It's a nice place to spend a few nights. The breakfast food is good in terms of variety and the staff is nice and helpful. The spa is always a pleasant place for you to relax. However, the buttons of the jets don't work properly, specially the ones that are only accessible when you are in the pool, which can be frustrating if you like to use them and won't be able to. This time, the sauna was out of work, as well, but they were fixing it. They didn't really seem worried about fixing the jets' buttons, though... When I was at the hotel last year, they weren't already working properly, but now I couldn't even get them to work. The ones that would work, wouldn't be active for a long time after you pressed on them. In other Spas, they usually work for a few minutes when you turn them on. In this one, they would only be active for about 20/30 seconds at a time. The room I stayed in, had a different display. You would go through a corridor with the bathroom at the front and on the left you had the sleeping area. I liked it because it would conceal the noises coming from the outside a bit better. All rooms have a balcony, but something that feels that is always missing are a couple of chairs and a table. The balcony becomes useless without them! I couldn't open the bathroom door well (not even in 90 degrees in relation to the entrance) because it would bump on the bidet. Also, the shower and glass covering the bathtub seemed to be at the wrong wall because it was inevitable to wet the entire toilet when you showered. The corners were a bit dusty and the bathroom bin hasn't been changed from the previous guest. I think the cleanliness can be improved.
GGuest UserWe had a lovely stay at this hotel. Location was the best thing about it. Right in the centre walking distance to most places we wanted to visit. We were lucky enough to be able to view the Christmas lights switch on and fireworks that were positioned just outside the hotel on the first night. The rooms were clean and spacious, and the spa was a nice option to have on a morning. we wanted to relax. All staff we encountered were very welcoming!
HHenriAbsolutely incredible hotel, the staff takes great care, from the privileged location to the spa facilities, everything is wonderful.
I recommend with your eyes closed for lovers of exclusive places.
11581868****The hotel has a great location, with plenty of bus and shared bikes nearby, and it's close to the beach for easy access.
Although the hotel is a bit old, it's very clean and well-maintained.
What's particularly noteworthy is the excellent service! The staff were very welcoming, attentive, and considerate, leaving a lasting impression. On the day I checked out, I had to catch a train early the next morning, and the hotel thoughtfully provided us with breakfast boxes.
Snacks were readily available in the lobby and hallways. The hotel breakfast also offered a wide variety of options.
RRico VLocation and service was great and also quiet room. The hall and room carpet reel of dust or something, does not smell good (7th floor). Breakfast menu is same every morning and there are not much choices. Coffee is also the instant nespresso machine one. There is massage spa which was great, but do not have couple massage on our stay despite being shown at the menu list. Overall good but would try somewhere else for next time.
AAnonymous UserThis was my second stay at this hotel, and unfortunately, it didn’t live up to my first experience. The front desk staff were very friendly and welcoming, and the location is excellent, close to everything you need. The room was spacious, which I appreciated.
However, the condition of the room was disappointing this time. The carpet was disgusting — full of stains, and the furniture looked worn out and tired. It was a big contrast from my first stay, when the room was in much better shape. The housekeeping staff were also unfriendly, only speaking if spoken to and often walking by without a word.
Overall, while the stay was pleasant thanks to the great front desk/lobby team and convenient location, the decline in room quality means I wouldn’t return.
SSultanofparisEverything was more than great !
From the fabulous welcome by Anais , to all other staff members) they really made their best.
The suite was spacious and luxurious, the owner of the property clearly has good taste transforming this old property into a luxury boutique hotel )
The spa treatments were very good,
The Italian restaurant simple but on point)
I would give it a 9/10 , the check - in could have gone smoother , room service could be more attentive to client demands (when asking to remove an ingredient by example) I will definitely come back and try the best category of the hotel (master suite)
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PPassporttoPalateThis hotel was recommended by a friend and I would happily stay again, or in their other locations. The staff were friendly; the hotel was neat and clean. The rooms spacious enough, so you did not feel cramped in any way. The hotel has a pool, outdoor and indoor, and a small room with some gym equipment (but no room to spread of a gym mat out). There was some construction happening on the side street next to the hotel but it didn't bother us; the work stopped in the early evening.
The hotel is well located as well; easy waking distance to the square with lots of places to eat, and a few nice rooftop bars. You are a close walk to the market - which I would recommend eating your way through one afternoon, and close to the subway line if you wish to get further afield.
GGuest UserImpeccable service and the staff is intelligent and beyond professional. I’d say they were my favorite part of the stay. I loved the design and luxurious feel of the hotel, as well. The rooms are on the small side in Portugal but this hotel is of high quality and extremely clean. The sauna, steam room, and are pool are incredibly beautiful. Great location. Wonderful breakfast. The bed was super comfortable and the hotel was always quiet. I will definitely recommend this hotel to friends. I’d love to know who developed the hotel. One thing that I wish I had been told is that there was a rooftop. No one mentioned this at check-in and I just saw it in another post on Google.
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