Hotels With Spa in Ohio, United States

When booking our room it stated Newly Remodeled - Upgraded Bedding. What a disappointment. Our curtains wouldn't close we had to use a hair clip to keep them closed, holes in bathroom wall, stains on bed covers and a big red stain on ceiling, the bottom drawer on the dresser was broken and the door would not close unless you pushed it shut. We had to have the Attendant come and mop the floors as they were sticky and my socks were filthy within 3 minutes of walking on the newly tiled floors. When they say Newly Remodeled they mean new flooring and new paint. Upgraded Bedding it stated, these new beds are hard as a rock. TV system is antiquated. You have to scroll up and down to find the TV menus which you cannot look at and then select the channel. What a joke. You get what you pay for. Breakfast, well don't get me started there. No fresh fruit, milk sitting out on the counter not in ice. No Protein. Just a sad experience.

This hotel is in need of an complete refurbishment, and is not up to Hilton Garden Inn standards. I’ve stayed at several HGI’s over the years, and have always expected very clean and comfortable rooms with no issues. I’ve stayed at this property back in 2014 when I visited Cleveland and it was very clean and well-maintained. It seems to have declined since then. First off, our room was not very clean. The tile floor was dirty; my socks turned black after walking on that floor. Also, the desk was greasy. In other words, it seemed Housekeeping only changed the bedding, cleaned the bathroom fixtures, and emptied the trash. Those were seemingly clean. The carpet also could use a shampooing as well. But, the biggest issue was the toilet didn’t have enough “swirly action.” We had to call for a plunger twice during our two night stay. There were some obnoxious drunks roaming the hallway at 3 AM banging on our door and other doors, and screaming. My mother was rather scared by this. The hotel is located in a fringe area on the edge of downtown, and there are some homeless people that hang around in the vicinity. It’s not an area I’d wander around at night—especially if there are no Guardians baseball games. The hotel is extremely convenient to Progressive Field, and is a great location for catching Guardians games. It is also close to Rocket Mortgage Fieldhouse—home to the Cavaliers. The Staff were friendly and helpful, so I don’t think it’s their fault. The hotel needs better management and a complete refurbishment. It is not a bad hotel, but if considering staying here please consider other options before choosing.

Kent seems to have only this hotel in the city, other hotels are far away, not very convenient. All aspects of the hotel are OK, the price is slightly more expensive. It’s very convenient to go to the university in a few minutes’ walk. It’s a good choice for a visit to Kent and a temporary study abroad.

Rooms need updating bathroom floor and grout dirty looking furniture damaged and worn Room rate was too much for conditions it seems like they are trying to make up from Covid it’s ok to charge however you have too give the customers what they are paying for and then some being a Hilton honors member doesn’t really get you anything but a couple bottles of water lol !!!!!!!

I never make complaint but because this was such a bad experience! One of the worst I've ever had! I've always heard that Hilton hotels were so nice. This hotel was so run down, examples: the letters and numbers are rewritten on with sharpie and what looks like fingernail polish, because they had fallen off all over the place, there's MANY patches of wall work from previous holes all over the rooms and some arent even painted over, the carpet peeling up, a lot of things didn't work like some of the outlets in the room, the ice machines (on two floors), the faucet had a constant drip, furniture was scuffed up, the walls all over the building were scuffed and marked up, outside the building was lots of trash, and the elevator wasn't working. They also upcharged us when we arrived without explanation as a sort of deposit if anything happened to the room. We payed a good amount of money to stay at this runned down hotel, then we weren't even allowed to have the complimentary breakfast which is completely insane. Breakfast is not complimentary for every customer, just some? I've never seen this before and I've stayed at many hotels and I'll NEVER stay at one of your hotels ever again. It was the worst experience I've ever had at a hotel. It looked more like the motel 6 next door than a Hilton.

Great value for the price. Got a queen suite with a small kitchenette. Bathroom sink barely worked, only a slight trickle of water came out, but at least there was a fully functioning kitchen sink. Toilet flush handle was broken when we first arrived but they did fix it promptly once we brought it to their attention. Bed mattress was fairly comfy. Front desk staff was attentive for the most part. Kitchen wares such as pots and pans, plates, silverware, cutting boards, etc. were available for loan which was a nice amenity. However, I had some trouble getting one of the burners on the stove to work. Rooms were fairly clean but could use an update. Elevators were dirty though, trash and dust all over the floors of them. Laundry facilities were decent and had many washers and dryers available in good condition. Exercise room was small but decent. No weights though, just an elliptical, treadmill, and spin bike. It was open 24/7 though which was cool. Also, they advertise breakfast, but all they have is shitty coffee in the early mornings that quickly runs out.

Although I already paid over Trip.com I was taken off the room again and when I told them e I had already paid it was told me this was cancelled but next day I received a message against my bank The room was charged to me so I had to pay the room 3 times. I wouldn't check in there anymore because it is connected with very many circumstances. From 9:00 a.m. it's going to be noisy because the staff when cleaning the room sound music hears something nervous I have to say.

This is a peculiar hotel. I have experienced the most special one in the Hyatt Hotel. After arriving at night, I entered a shopping mall after closing the store, which is a bit dreamy. I am very impressed and the location is very good.

Great please to stay Bennie is a very great guy he was there to make sure sure my room was up to standards very welcoming personality also I had the chance to meet Nyeema Is also a very welcoming person as well very attentive as well Oh yeah I can't forget my guy Francisco thank you for helping to get our tv back working due to the that ohio weather lol thank you guys for sure we will be back next year for sure p.s the guys from Florida lol

I never make complaint but because this was such a bad experience! One of the worst I've ever had! I've always heard that Hilton hotels were so nice. This hotel was so run down, examples: the letters and numbers are rewritten on with sharpie and what looks like fingernail polish, because they had fallen off all over the place, there's MANY patches of wall work from previous holes all over the rooms and some arent even painted over, the carpet peeling up, a lot of things didn't work like some of the outlets in the room, the ice machines (on two floors), the faucet had a constant drip, furniture was scuffed up, the walls all over the building were scuffed and marked up, outside the building was lots of trash, and the elevator wasn't working. They also upcharged us when we arrived without explanation as a sort of deposit if anything happened to the room. We payed a good amount of money to stay at this runned down hotel, then we weren't even allowed to have the complimentary breakfast which is completely insane. Breakfast is not complimentary for every customer, just some? I've never seen this before and I've stayed at many hotels and I'll NEVER stay at one of your hotels ever again. It was the worst experience I've ever had at a hotel. It looked more like the motel 6 next door than a Hilton.

Although I already paid over Trip.com I was taken off the room again and when I told them e I had already paid it was told me this was cancelled but next day I received a message against my bank The room was charged to me so I had to pay the room 3 times. I wouldn't check in there anymore because it is connected with very many circumstances. From 9:00 a.m. it's going to be noisy because the staff when cleaning the room sound music hears something nervous I have to say.

Great please to stay Bennie is a very great guy he was there to make sure sure my room was up to standards very welcoming personality also I had the chance to meet Nyeema Is also a very welcoming person as well very attentive as well Oh yeah I can't forget my guy Francisco thank you for helping to get our tv back working due to the that ohio weather lol thank you guys for sure we will be back next year for sure p.s the guys from Florida lol

stayed two nights for a conference and it was my first time in Columbus. Everyone was super friendly and helpful and I felt very safe. The check in was smooth despite thousands of conference attendees in the area, I never had to wait long for an elevator, the bartenders were great conversationalists, the concierge was sweet and helpful, the bartender at the hotel bar was so nice, the bellman and the valets were very friendly and helpful. Brian was so kind when helping me with my car both times and even offered me a bottled water while I waited. I highly recommend staying here!

Billie was super helpful - she is a cheerful spirit and I appreciate her dedication. The rooms were clean and we used their catering service: the Beef Wellington was excellent. I would not hesitate to bring my group to this facility again. Thank you

Hotel was sold out so the rooms were already assigned when we checked in. This wasn't an issue until the 4 of us on this trip walked in to a 1 king bed room. We went back downstairs where the front desk acted like they weren't going to be able to switch us because it was sold out. We checked in a little early so there's no way everyone staying had their rooms already- it should have been a quick switch. Finally I pulled up the reservation to show we had booked a 2 queen room. We went to the new room and dropped our stuff before heading out to a concert that we were in town for. When got back to the hotel after midnight our experience got even worse. One girl went to shower and noticed mold on the shower ceiling. The rest of us were welcomed with wet feet from the damp carpet. We were so tired that we just decoded to climb in bed. Imagine our auprise when ALL of the bedding was just as damp. It was so icky and uncomfortable none of us could fall asleep. I called the front desk to let them know around 2am and they said they'd send housekeeping up at 6am. No one ever came. I also mentioned all of this to the lady during checkout and wrote a note to have the manager call me when she was in on Monday. No one called. I've called now 3 days in a row and nothing. Very disappointed in our stay and in the hotel's communication.

July 19th, 2024 It started fine. We stayed there so we could walk to the venue, distance was perfect for walking and we only had to take bare minimum, no car keys, nothing but room key and money in pockets. Ok, so we get back to room after concert, room key will not work, we go to office and the extremely rude lady acted like we were such a bother. She said she didn’t have a master key, lied! She made us several keys to try approx 6 times. She then walked off to check a room we could have, WITH a master key. So we get to this room and it was dirty, by this time it was 2:00am and we’re just wore out. Over 2 hours and we can finally lay down. No food, no keys to go get food. So frustrating. Her attitude was awful! We woke about 7 am and went to desk. Luckily someone different was there and he (OMAR JAMES) was very sympathetic and apologetic, super nice! I wish I knew her name, needs lessons on customer service, especially when there’s 2 women with no access to their belongings and/or even a bed to lay on. Omar worked very hard to get us in the room and made sure my refund got issued. Oh…it was my 60th birthday celebration and couldn’t even enjoy a few beers with my bestie and relax after the concert. Never again!! Red Roof needs to teach her a few things!!! Or get rid of her.

The facilities are well decorated and the sanitation is good. The location is just behind the Fisher Business School in the north area of the school, which is very convenient. The staff is very helpful. Although breakfast is not provided, there is a restaurant on the first floor. The only dissatisfaction is that the mattress and pillows are too soft and uncomfortable.

If you spend the night in this city, it's a great hotel. The location is very good, the surroundings are very quiet, and there are very good restaurants nearby. If you had stayed here, you would not have chosen another hotel.

The customer service was outstanding! Judith went and made a whole new carafe of hot chocolate for us; Jose made two trips up to our room to bring us extra towels and pillows and brought a few extra items for our stay; and Amy, the manager on duty when we stayed, was exceptionally helpful, informative and friendly. I was so pleased I gave Amy a hug upon our departure! The hot tub was on point. The only thing I wish is that the dining area was serving food during our stay. We thought it would be, which is one of the reasons I selected this hotel; but it wasn't open for food service Thursday night.....so we had to go out for dinner.

This hotel is in need of an complete refurbishment, and is not up to Hilton Garden Inn standards. I’ve stayed at several HGI’s over the years, and have always expected very clean and comfortable rooms with no issues. I’ve stayed at this property back in 2014 when I visited Cleveland and it was very clean and well-maintained. It seems to have declined since then. First off, our room was not very clean. The tile floor was dirty; my socks turned black after walking on that floor. Also, the desk was greasy. In other words, it seemed Housekeeping only changed the bedding, cleaned the bathroom fixtures, and emptied the trash. Those were seemingly clean. The carpet also could use a shampooing as well. But, the biggest issue was the toilet didn’t have enough “swirly action.” We had to call for a plunger twice during our two night stay. There were some obnoxious drunks roaming the hallway at 3 AM banging on our door and other doors, and screaming. My mother was rather scared by this. The hotel is located in a fringe area on the edge of downtown, and there are some homeless people that hang around in the vicinity. It’s not an area I’d wander around at night—especially if there are no Guardians baseball games. The hotel is extremely convenient to Progressive Field, and is a great location for catching Guardians games. It is also close to Rocket Mortgage Fieldhouse—home to the Cavaliers. The Staff were friendly and helpful, so I don’t think it’s their fault. The hotel needs better management and a complete refurbishment. It is not a bad hotel, but if considering staying here please consider other options before choosing.

Rooms need updating bathroom floor and grout dirty looking furniture damaged and worn Room rate was too much for conditions it seems like they are trying to make up from Covid it’s ok to charge however you have too give the customers what they are paying for and then some being a Hilton honors member doesn’t really get you anything but a couple bottles of water lol !!!!!!!

Great value for the price. Got a queen suite with a small kitchenette. Bathroom sink barely worked, only a slight trickle of water came out, but at least there was a fully functioning kitchen sink. Toilet flush handle was broken when we first arrived but they did fix it promptly once we brought it to their attention. Bed mattress was fairly comfy. Front desk staff was attentive for the most part. Kitchen wares such as pots and pans, plates, silverware, cutting boards, etc. were available for loan which was a nice amenity. However, I had some trouble getting one of the burners on the stove to work. Rooms were fairly clean but could use an update. Elevators were dirty though, trash and dust all over the floors of them. Laundry facilities were decent and had many washers and dryers available in good condition. Exercise room was small but decent. No weights though, just an elliptical, treadmill, and spin bike. It was open 24/7 though which was cool. Also, they advertise breakfast, but all they have is shitty coffee in the early mornings that quickly runs out.

This is a peculiar hotel. I have experienced the most special one in the Hyatt Hotel. After arriving at night, I entered a shopping mall after closing the store, which is a bit dreamy. I am very impressed and the location is very good.

The hotel is very unique and the staff members are super friendly. Especially the bartenders and James and John the shuttle drivers. The shuttle is so convenient and takes you in a 2 mile radius. The only negative was the elevators were not working properly so you had to wait for a staff member take you up or down. The friendly staff helped make up for the elevator inconvienence. And the food was delicious!

This is a great place to stay! Friendly staff, knowledgeable & helpful! The in-house restaurant was outstanding for breakfast! The room was clean & comfortable, and the fitness center is outstanding. I would recommend this establishment to anyone!

A very contemporary and not well thought out room design with one chair, no lamps by the bed, the soap dispenser in the shower was empty for two days, the light switches make a loud clicking sound when turned off or on, not like a regular switch at home that is quiet, the sliding door for the bathroom toilet shower area runs into the wall with speed and force causing a banging sound against the tile baseboard. Not easy to be quiet when someone is sleeping. In addition, no parking available, so a valet and $35 per night should be added to the cost. We had a room that overlooks the lake and the train track, which is well used. Between the bar music downstairs and the train, it's not a very peaceful stay. The two elevator system to enter the hotel and then to the rooms was confusing and I got sick of being an elevator flunkie at the end of two days. the lobby is cold and inhospitable with metal chairs and tables, low seating and neon lighting. I made the reservation with a date to cancel by, and the date after the cancellation date I received an email describing the parking situation that costs $35 per night, not including the valet tip for every entry and exit, and the possible noise issue with a promise to move the room to a quieter location if it's troublesome. We tried to get breakfast in the hotel as there were two restaurants, and neither are open in the am. there us a kitchen in the lobby where you can have a breakfast sandwich made, but its not anything I would do again. I did find parking right across the street for $17 per night and a self serve booth. The restaurant on the main level, Lagos, was excellent, although pricey. The staff was excellent, friendly, helpful. It's like a hotel designed by a 20 something self described designer that doesn't have a lot of experience staying at a hotel. Kind of a swing and a miss but I guess the location is good for the newly developing downtown area.

Отель средний,в первом номере сгорел обогреватель и видно было что его чинили даже не собрали обратно . Раньше указанного времени не заселяют без доплаты как во многих отелях. Ванная в плачевном состояние . В принципе на одну две ночи сойдет за эту цену . На ресепшен купить напиток или что либо еще только наличные .

Poor value for money I spent 4 nights here in July 2022. It’s a pleasant hotel but there’s just no need to stay here. You’re better off staying on the outskirts of Cleveland for the following reasons: - parking here is $16 a day - breakfast is not included - there is no servicing of rooms unless you request it. There’s no discount in recognition of this reduction in service - there is little to nothing to do in downtown Cleveland. In short, underwhelmed

The hotel on campus is great. Twin room, large and clean, suitable for children, no extra bed. Starbucks coffee and breakfast on the first floor are very convenient. The nearby museum is well worth seeing, walking on foot, the campus is beautiful, and there is time to listen to the concert.

I never make complaint but because this was such a bad experience! One of the worst I've ever had! I've always heard that Hilton hotels were so nice. This hotel was so run down, examples: the letters and numbers are rewritten on with sharpie and what looks like fingernail polish, because they had fallen off all over the place, there's MANY patches of wall work from previous holes all over the rooms and some arent even painted over, the carpet peeling up, a lot of things didn't work like some of the outlets in the room, the ice machines (on two floors), the faucet had a constant drip, furniture was scuffed up, the walls all over the building were scuffed and marked up, outside the building was lots of trash, and the elevator wasn't working. They also upcharged us when we arrived without explanation as a sort of deposit if anything happened to the room. We payed a good amount of money to stay at this runned down hotel, then we weren't even allowed to have the complimentary breakfast which is completely insane. Breakfast is not complimentary for every customer, just some? I've never seen this before and I've stayed at many hotels and I'll NEVER stay at one of your hotels ever again. It was the worst experience I've ever had at a hotel. It looked more like the motel 6 next door than a Hilton.

Although I already paid over Trip.com I was taken off the room again and when I told them e I had already paid it was told me this was cancelled but next day I received a message against my bank The room was charged to me so I had to pay the room 3 times. I wouldn't check in there anymore because it is connected with very many circumstances. From 9:00 a.m. it's going to be noisy because the staff when cleaning the room sound music hears something nervous I have to say.

Great please to stay Bennie is a very great guy he was there to make sure sure my room was up to standards very welcoming personality also I had the chance to meet Nyeema Is also a very welcoming person as well very attentive as well Oh yeah I can't forget my guy Francisco thank you for helping to get our tv back working due to the that ohio weather lol thank you guys for sure we will be back next year for sure p.s the guys from Florida lol

stayed two nights for a conference and it was my first time in Columbus. Everyone was super friendly and helpful and I felt very safe. The check in was smooth despite thousands of conference attendees in the area, I never had to wait long for an elevator, the bartenders were great conversationalists, the concierge was sweet and helpful, the bartender at the hotel bar was so nice, the bellman and the valets were very friendly and helpful. Brian was so kind when helping me with my car both times and even offered me a bottled water while I waited. I highly recommend staying here!

Billie was super helpful - she is a cheerful spirit and I appreciate her dedication. The rooms were clean and we used their catering service: the Beef Wellington was excellent. I would not hesitate to bring my group to this facility again. Thank you

Hotel was sold out so the rooms were already assigned when we checked in. This wasn't an issue until the 4 of us on this trip walked in to a 1 king bed room. We went back downstairs where the front desk acted like they weren't going to be able to switch us because it was sold out. We checked in a little early so there's no way everyone staying had their rooms already- it should have been a quick switch. Finally I pulled up the reservation to show we had booked a 2 queen room. We went to the new room and dropped our stuff before heading out to a concert that we were in town for. When got back to the hotel after midnight our experience got even worse. One girl went to shower and noticed mold on the shower ceiling. The rest of us were welcomed with wet feet from the damp carpet. We were so tired that we just decoded to climb in bed. Imagine our auprise when ALL of the bedding was just as damp. It was so icky and uncomfortable none of us could fall asleep. I called the front desk to let them know around 2am and they said they'd send housekeeping up at 6am. No one ever came. I also mentioned all of this to the lady during checkout and wrote a note to have the manager call me when she was in on Monday. No one called. I've called now 3 days in a row and nothing. Very disappointed in our stay and in the hotel's communication.

July 19th, 2024 It started fine. We stayed there so we could walk to the venue, distance was perfect for walking and we only had to take bare minimum, no car keys, nothing but room key and money in pockets. Ok, so we get back to room after concert, room key will not work, we go to office and the extremely rude lady acted like we were such a bother. She said she didn’t have a master key, lied! She made us several keys to try approx 6 times. She then walked off to check a room we could have, WITH a master key. So we get to this room and it was dirty, by this time it was 2:00am and we’re just wore out. Over 2 hours and we can finally lay down. No food, no keys to go get food. So frustrating. Her attitude was awful! We woke about 7 am and went to desk. Luckily someone different was there and he (OMAR JAMES) was very sympathetic and apologetic, super nice! I wish I knew her name, needs lessons on customer service, especially when there’s 2 women with no access to their belongings and/or even a bed to lay on. Omar worked very hard to get us in the room and made sure my refund got issued. Oh…it was my 60th birthday celebration and couldn’t even enjoy a few beers with my bestie and relax after the concert. Never again!! Red Roof needs to teach her a few things!!! Or get rid of her.

The facilities are well decorated and the sanitation is good. The location is just behind the Fisher Business School in the north area of the school, which is very convenient. The staff is very helpful. Although breakfast is not provided, there is a restaurant on the first floor. The only dissatisfaction is that the mattress and pillows are too soft and uncomfortable.

If you spend the night in this city, it's a great hotel. The location is very good, the surroundings are very quiet, and there are very good restaurants nearby. If you had stayed here, you would not have chosen another hotel.

The customer service was outstanding! Judith went and made a whole new carafe of hot chocolate for us; Jose made two trips up to our room to bring us extra towels and pillows and brought a few extra items for our stay; and Amy, the manager on duty when we stayed, was exceptionally helpful, informative and friendly. I was so pleased I gave Amy a hug upon our departure! The hot tub was on point. The only thing I wish is that the dining area was serving food during our stay. We thought it would be, which is one of the reasons I selected this hotel; but it wasn't open for food service Thursday night.....so we had to go out for dinner.