5-Star Hotels in Fujian, China

"I checked into your hotel on September 6th, and as a five-star international brand under the Hyatt group, I was deeply disappointed with my stay. Throughout my visit, the issues exposed in your hotel's service standards and attention to detail were significantly below what I expect from the 'Andaz' brand. Firstly, the concierge service was severely lacking, and the parking experience was abysmal. When I arrived at the hotel by car, the concierge staff at the entrance were indifferent and seemingly inexperienced. When I inquired about parking, the first concierge was dismissive, merely instructing me to 'turn right out the gate,' which was unclear and led to me failing to find the car park. Upon returning and asking another concierge, I was told that the surface parking was full and that I needed to drive around the MixC complex to enter the underground garage from the back. However, the signage within the MixC underground car park was extremely confusing, with many通道 blocked. I spent nearly 40 minutes navigating the car park, asking multiple people for directions and even driving against traffic several times, before finally locating the hotel's parking area. For a five-star hotel, such an inconvenient parking process is unfathomable. The normal standard operation should include clear valet parking options, or at the very least, detailed parking instructions with maps and visuals. Your current arrangement not only fails to provide convenience but also caused significant distress and potential traffic safety hazards for guests. Secondly, the welcome fruit in the room was of poor quality and had spoiled. After checking in and entering my room, I ate an apple provided by the hotel. After one bite (thankfully I didn't swallow it), I discovered it was rotten. While welcome fruit may seem like a small gesture, it is a basic service that reflects the hotel's care and attention to guests. The presence of 'rotten fruit' severely violates basic food safety requirements and greatly damages the guest's first impression of the hotel. Thirdly, the concierge staff exhibited 'favoritism' or snobbish behavior. When I went out in the evening, I noticed that the ground-level concierge staff at the entrance seemed to be selectively screening guest vehicles, choosing who to offer the scarce surface parking spots to. This behavior of differential treatment based on vehicle class or guest appearance, even if sometimes heard of in some high-end luxury establishments overseas, is extremely inappropriate and smacks of commercialism for a brand positioned like Andaz. This conduct not only undermines the principle of fair service but also made waiting guests feel offended. In summary, the three issues mentioned above – from chaotic traffic flow planning and a lack of basic quality control to inadequate staff training – all point to clear operational and management flaws in your hotel. I chose Andaz for its unique taste and reliable service as a high-end brand under Hyatt, but this experience clearly fell short."

"The room was comfortable, the environment was very elegant, and the service was excellent. It was also quiet and warm, and they even gave me a free room upgrade. I'm very satisfied and will definitely stay here again next time."

"Facilities: Excellent. Cleanliness: Very clean. Environment: The hotel's internal environment is very comfortable, it's very convenient to get to the Wuyi Mountains scenic area, and there are many great restaurants nearby. Service: All the staff are very friendly, and there's a dedicated shuttle bus service. The only downside is the hotel's dining, both breakfast and dinner are very average. For this price point, it really should be better. I hope they improve it, and I'll definitely come back again."

"Our stay was absolutely fantastic, on par with the excellent service we've come to expect from Shangri-La hotels in Hong Kong and Shanghai. Annie arranged our room inspection, and Jade called us a day in advance to ask about our needs, ensuring everything was perfectly prepared. As there were two adults and one child, we were delighted to find three sets of slippers and toiletries in our room – a really thoughtful touch. The welcome fruit and the nostalgic three-ring olives were a pleasant surprise. Peri provided a quick check-out and follow-up experience, making the entire stay very enjoyable. Even the housekeeping staff we met in the corridors were incredibly warm and genuine, always greeting us and exchanging pleasantries. When we requested an extra duvet, room service delivered it within just two minutes. The staff at the Horizon Club, especially a gentleman in a dark suit and a lady we met at breakfast, were exceptionally professional. The concierge team was also wonderful, always coming forward to open the car door for us whenever we arrived or departed. Our two-day stay at Shangri-La Fuzhou was simply perfect! Many thanks to the management team and all the service staff."

"Over the past few years, I've mostly opted for business hotels, so it's been a while since I stayed at an established five-star. Coincidentally, I've been reading up on hotel management lately, and my friend and I were meeting near SM in Xiamen, so I booked the Sheraton. The service, as expected from a long-standing brand, was consistently reliable. My stay happened to coincide with the hotel's 20th anniversary, so it was quite busy. We checked in around 1 PM, and the room would be ready in about 40 minutes, but everything was handled very efficiently. After checking in, the front desk expedited the room cleaning, so we went up to the 7th floor to swim in the meantime. The pool was very clean, and all the other sports facilities were well-equipped. Our room was on the 22nd floor with a great view of Egret Park's lake. It was very quiet for sleeping, and any service requests were promptly attended to. I particularly loved the scent of the hotel's toiletries. On the downside, the pillows weren't very comfortable, and I recall five-star hotels used to provide welcome fruit, which wasn't available this time. Not sure if it's a cost-saving measure, haha."

"The hotel is located right next to Sanfang Qixiang, making it super convenient for shopping and getting around. Our room was clean and tidy, with all the necessary amenities. The courtyard has a unique charm. The butler service was incredibly thoughtful and attentive. For breakfast, one day it was delivered to our room on a cart, and the other day we went to the vegetarian restaurant on B1 downstairs. Overall, it was a really great stay. It's a different experience than staying in a business hotel, and I highly recommend it for families looking for a more relaxed and cozy atmosphere."

"I genuinely feel that this hotel in Xiamen is the one I regret not having stayed at sooner. The service here is truly the best in all of Xiamen, bar none. From the housekeeping staff to the front desk and even Cece at the executive lounge, I can honestly say that the service at Fairmont Xiamen is incredibly meticulous and absolutely fantastic. From the detailed explanation of the hotel's history to the thoughtful service in every aspect while sitting in the lounge, including a wonderfully delicious breakfast – I will definitely stay at the Fairmont again next time!"

"Yesterday, I stayed at the newly opened Xiamen Jimei Marriott. It was clean and fresh, and the staff were warm and polite. The location is a significant advantage, very close to Xiamen North Railway Station and the airport, which is super convenient for travelers needing to catch high-speed trains or flights. You can easily take a taxi to Joy City nearby. I would definitely consider staying here again on my next trip to Xiamen. Highly recommended! 👍"

"Facilities: The hotel's concierge desk is on the ground floor, while the lobby is on the 47th floor. To get to your room, you first take an elevator from the ground floor to the 47th floor, then use your key card to transfer to another elevator that goes to the rooms. The toilet in the room was quite old-fashioned but thankfully clean! The curtains are electric, and the TV is pretty big, though I didn't try to cast anything to it. The sofa area is well-designed with a large round table and a sofa that has power outlets nearby, making it convenient for charging phones and laptops while relaxing. The bedside tables are also spacious, great for placing items. The air conditioning was powerful and effective. The mini-bar fridge was empty, and only two bottles of mineral water were provided. The washbasin was small. They only provided two toothbrushes, a comb, and some cotton swabs. No razor, which is fine, but not even a shower cap – I wonder if it was just overlooked! Service: When I first arrived, it was a bit frustrating; there was no service at all, and I had to ask about everything myself! At the front desk for check-in, the staff said my name wasn't on any order. They asked to see my Ctrip order on my phone, which was a first for me! I didn't encounter a single staff member who greeted me; they just acted like guests were invisible! I even bumped into a young staff member outside my room who just glanced at me twice and acted like she didn't see me. This is supposed to be a five-star hotel, but their service training in this regard is clearly lacking, especially for young employees who should have this basic awareness! Later that evening, when I went to the concierge to pick up a delivery, Xiao Jie was very helpful. He assisted me with my packages, gave me a tote bag for my items, and even offered to dispose of my trash. Environment: Getting food delivered is easy, pretty much anything is available, and there are also restaurants downstairs, which is convenient! Deliveries are brought by robots, but you have to call the concierge separately to request the robot delivery, likely for security reasons. The critical part was that my delivery arrived at 7:27 PM, and after two follow-up calls, it finally reached my room at 7:50 PM – unbelievable! Parking: I pre-arranged and reserved a ground-level parking spot. It was very crowded, so if you have a large car, it will test your driving skills!"

"【Brief Review】It’s expensive for a reason. 【Environment】1. Room style preferences are subjective. The view outside the window wasn't as bad as I'd imagined – the downstairs pool, park, villas, and the 'Li He' on the roof, plus the distant twinkling lights of the city like a river of stars, and the layered sky. Lying in bed watching the clouds drift by was incredibly relaxing. 2. The room amenities are Aesop (also in the hotel's public restrooms and pool showers). There's a pillow menu with various options, sleep masks are provided, and bath tub liners are available if you want a soak. The minibar is quite well-stocked. Unique touches include the postcards in the Hermes orange folder and the inside of the umbrella. The TV volume in the room was extremely low. Also, for some reason, the computer connected to Wi-Fi but couldn't access the internet; the login page didn't pop up (though it was fine on my phone). Additionally, the doors to the bathroom and toilet were a bit transparent, even though we were staying with someone familiar… 3. The various restaurants in the hotel's public areas each have their own character, and every section feels thoughtfully designed. Even the intricate details of the pool corridor, adorned with light and shadow, felt beautiful. It felt like exploring the hotel was like visiting an exhibition. If the weather is bad or it’s too sunny, strolling around the hotel is a great alternative to going out. 【Service】Nico and Alisa's proactive communication and timely responses were excellent. The welcome staff and front desk during check-in made us feel very comfortable. All the staff we encountered in different areas during our stay were great. The overall service definitely matches the hardware, and the souvenir at check-out was also very exquisite, making you feel like, 'Yes, this is truly Waldorf Astoria.' However, there might be some new staff who seemed a bit nervous. Finally, I'd like to thank them for the upgrade; the view was even better. Some small details could still be improved. 【Dining】(1) The Chinese restaurant is still the best. (2) The buffet breakfast and the Chinese restaurant share the same space. The variety was decent, and the individual items were alright. Although it's a buffet, there aren't many à la carte options. It was rare to find shrimp dumplings and phoenix claws. The signature satay noodles finally had a decent taste (the broth was a bit too rich; you can add some clear soup if you don't like it too thick, but at least it's closer to local taste than Andaz or Voco). Local specialties like beef soup, fish balls, and vermicelli paste were also available, but local snack options were still a bit limited. They also offered sparkling wine, which is a nice touch for those who like an early morning drink. Western options like croissants, baguettes, and Danish pastries were also available (though a companion felt the food stations were too scattered, similar to Voco, but I feel this arrangement allows for more diverse uses, for example, transforming into the Chinese restaurant after breakfast). By the way, the extended breakfast hours until 11:00 on weekends are fantastic! (3) I loved the eel fry for the second round of drinks. Other options felt pretty standard; it was mainly about enjoying the relaxed atmosphere of chatting with friends while listening to the live band (ordering songs from the band costs 200/song, which felt a bit pricey). 【Facilities】1. The pool is excellent (not a professional lap pool, but more for leisure), and there's a sauna. 2. The gym facilities are also comprehensive, but children under 16 are not allowed."