5-Star Hotels in Shanghai, China

It’s a great hotel for a couple nights’ stay. Although it feels somewhat dated (it really shows in such a hi-tech city as Shanghai) and the public spaces are cramped (the gym gives claustrophobic vibes when there are more than 5 people in it), especially considering the size of the building and number of rooms - it may suit well for a conservative traveller, or if you have to stay in this particular area, or simply if you enjoy being among European/South American tourists (I got an impression that locals don’t stay here). In a nutshell, the location is unbeatable, the breakfasts were good (half of dishes were westernized), staff speaks English and is helpful, the view from my room was breathtaking, nights were quiet. Some fresh towels were still stained, tho. Not good.

This is an older five-star hotel. I chose it for a trip to Disneyland. While it's an older property, it's very well-maintained in all aspects. Of course, if you're nitpicky, you'll find minor things, but overall, the environment, rooms, facilities, and service are all worth the price. The hotel staff fulfilled all my requests that I left in the comments. One night before bed, I noticed the carpet next to the bed was damp. Engineering came to check it out and found a leak from the bathtub. The front desk immediately moved me to a new room, which I was very happy with. The breakfast selection was a bit limited, perhaps because I went late. When checking out, the front desk asked for my feedback and suggestions. I would definitely come back again!!!!

Very satisfied with this hotel! The location is superb, really close to the subway station, and the view of the river and the Oriental Pearl Tower is fantastic. There are also lots of convenient dining options nearby. The bed and pillows were very comfortable. The best surprise was the Dyson hairdryer – so many hotels have old, weak hairdryers, so this was a real plus. I couldn't seem to find any complimentary tea bags though? If there really aren't any, that would be a good improvement.

I recently stayed at this hotel for a five-day business and leisure trip to Shanghai, and it easily exceeded all my expectations in every key aspect, especially its unbeatable location and the exceptional front desk service that made my whole stay warm and hassle-free from start to finish.[Coffee][Coffee] First and foremost, the hotel’s location is absolutely perfect for anyone visiting the city. It is situated in a prime downtown area within walking distance of iconic landmarks, bustling commercial streets, and convenient public transportation. Metro stations are just a few minutes’ walk away, making it incredibly easy to explore major attractions, business districts, and local dining spots without worrying about long commutes or heavy traffic. For travelers who want to balance sightseeing, work, and relaxation, this central location saves plenty of time and energy, and the quiet surrounding environment ensures a peaceful rest after a busy day out, with no noisy disturbances at night. What truly impressed me most was the thoughtful, professional, and warm front desk service throughout my stay. Every staff member I encountered was friendly, attentive, and highly efficient, greeting guests with sincere smiles and patiently answering all kinds of inquiries. From my smooth and quick check-in process with no unnecessary waiting, to proactive suggestions for local attractions, dining recommendations, and travel routes tailored to my needs, the team went above and beyond to make me feel welcome and valued. They handled my special requests promptly and carefully, always maintaining a polite and patient attitude even during peak check-in hours. Unlike many hotels where front desk staff feel rushed or distant, here the team balances professionalism with genuine hospitality, making guests feel like they are being cared for by reliable friends rather than just served by employees. The overall accommodation experience was comfortable and satisfying, with clean, well-maintained rooms and quiet, cozy atmosphere that guaranteed a good night’s sleep. But what will make me choose this hotel again on my next visit is its unrivaled convenient location and the heartfelt, high-quality front desk service that sets it apart from other hotels in the area. This is truly a home away from home in the city, and I cannot recommend it highly enough to business travelers, tourists, and anyone looking for a reliable, comfortable, and warmly hosted stay. It is without a doubt one of the best hotel experiences I have had in a long time

The hotel's location is excellent, just a 10-minute walk to the Bund. The environment is elegant, and the facilities are complete. The butler service is understanding and very enthusiastic. Room cleanliness is impeccable, making for a very reassuring stay. From check-in to check-out, the entire experience was comfortable and pleasant.

The room was clean and tidy, and the bathroom was spacious with a bathtub and great water pressure. The bed and pillows were large and comfortable. The TV was ready to go, no need for memberships or anything. The swimming pool was also excellent – clean and not crowded, with a hot tub available. There's even a sauna in the changing rooms. Parking was free. We happened to be there when they were updating the parking equipment, so we didn't need to go through any procedures; we just parked and drove out, which was very convenient.

Stayed at The Ritz-Carlton Shanghai, Pudong for one night, and it was truly a memorable experience. We were two female travelers and booked a Skyline View Twin Room. The room was spacious, elegant, and beautifully designed, with a modern yet luxurious feel. The highlight was definitely the stunning skyline view—especially at night, the city lights created a breathtaking atmosphere right from the comfort of our room. It was a perfect setting to relax and unwind. The beds were extremely comfortable, with high-quality linens that ensured a restful sleep. The room was impeccably clean, and every detail reflected the hotel’s high standards. The bathroom was equally impressive, featuring a well-designed layout, a strong shower, and a generous bathtub, making the overall experience even more enjoyable. The service was exceptional, as expected from a Ritz-Carlton property. The staff were professional, attentive, and genuinely welcoming. Check-in and check-out were smooth and efficient. The location in Pudong is very convenient, with easy access to shopping malls, restaurants, and key attractions. It is an excellent choice for both leisure and business travelers. Overall, this hotel offers a perfect combination of luxury, comfort, and service. It was a wonderful stay, and I would definitely return in the future. 这次在上海浦东丽思卡尔顿酒店入住一晚，整体体验非常出色。我们是两位女士出行，预订的是摩天景观双床房。 房间宽敞且设计优雅，整体风格现代又不失奢华感。最大的亮点是房间的城市天际线景观，尤其是夜晚灯光亮起时，景色非常震撼，在房间内就能感受到上海的繁华与魅力，让人非常放松。床铺非常舒适，床品质量上乘，睡眠体验很好。房间卫生状况无可挑剔，每一个细节都体现出酒店的高标准。浴室同样令人满意，空间布局合理，淋浴水压充足，还有浴缸可以放松身心。 服务方面也非常到位，员工专业且热情，从入住到退房都非常顺畅，整体体验十分愉快。 酒店位于浦东核心地段，周边有商场和餐厅，出行和购物都很方便，无论是商务还是休闲出行都很适合。 总体来说，这是一家兼具奢华、舒适与优质服务的酒店，是一次非常愉快的入住体验，未来有机会还会再次选择入住。

This is an eager five-star review, starting with a special shout-out to Bernie and Grace at the Executive Lounge for their exceptional help and superb coffee! All the other staff were also very nice, and the desserts by the plump chef at breakfast were incredibly amazing. It was a perfect travel experience, full marks. Now for the specifics. From the check-in date, the experience was top-notch. For my 4-day trip, the front desk offered a room upgrade at the minimum extra cost, allowing my whole family to enjoy a full river view plus executive benefits throughout our stay. The rooftop swimming pool was fantastic; the water quality was perfect, and swimming naked at night didn't feel uncomfortable at all. My baby practically lived in the pool and executive lounge for several days. The breakfast was more Western-style, with unbeatable desserts. The ice cream and donuts were outstanding. The Executive Lounge is on the 28th floor, and lunch is à la carte. I highly recommend the foie gras and wagyu burger – absolutely fantastic. The beef was cooked to perfection, and the tenderness of the foie gras and beef complemented each other beautifully. For afternoon tea, there were various coffee options, and the cappuccino and iced latte I tried were both excellent. The light dinner in the evening was more than sufficient for a traveler; the creamy mushroom chicken stew, grilled sausages, and curry beef left a very deep impression. Finally, let's talk about the room and hotel environment. Kempinski perfectly replicated the essence of classic elegance. While the room facilities might seem a bit dated, the hotel redefined luxury with its tangible comfort. The room temperature was always just right, and the experience with personal garments, towels, and bedding made you unconsciously indulge in the luxury. Even the blankets by the pool were warm, truly embodying the idea of 'warm service.' Lastly, to pick a bone, I'll offer some limited suggestions as a guest: Firstly, with the economic downturn, family travel will gradually become mainstream. Breakfast could add some kid-friendly items like smiley potato fries, ketchup, and bolognese pasta, which wouldn't significantly increase costs. Secondly, the glass needs cleaning, especially the panoramic glass at the pool, as it affects the view. I can't come up with a third point because the experience was truly excellent. I hope they continue their efforts. As a long-established luxury hotel in the 'center of the universe,' it needs to uphold not only its style and culture but also persistent passion and warmth. I will definitely visit again. (The ice cream wasn't replenished; it was photographed after closing, which shows how popular it is!)

Experience the charm of old Shanghai at this five-star hotel, which truly excels in attention to detail. I like to open windows for fresh air, and my initial room's window couldn't open. I contacted the front desk, and they promptly moved me to a new room. The room facilities are indeed quite dated; the toilet in the bathroom was surprisingly small, and I had to shower while standing in the bathtub. Despite that, my overall experience was positive. Every staff member I encountered was very polite, making me feel right at home.

Five-star rating, highly recommend! First off, the location is absolutely fantastic. It's super close to the subway, just a few minutes' walk, which makes getting around to attractions and catching public transport incredibly convenient. Plus, there are plenty of dining and shopping options nearby, making everything so easy. The hotel service was incredibly thoughtful and attentive. The staff were all wonderful, and a special shout-out to the cleaning auntie who even gave my child a plush toy when she saw we had kids. It also happened to be my birthday during our stay, and the hotel surprised us with a complimentary birthday cake and a card – it felt really special. The hotel breakfast was also excellent and had a great variety! It's very family-friendly; the lobby on the ground floor even has various toys, which kept my child entertained and happy. Our stay was super comfortable, and the room had an unbeatable view – we could see Shanghai's 'three-piece suit' (referring to the iconic skyscrapers) right from the bed. The night view was absolutely stunning! It was clean, quiet, and definitely our top choice for traveling with kids. We'll definitely stay here again next time we're in Shanghai!