5-Star Hotels in Shanghai, China

I would like to give full marks to this hotel, this hotel is far more than value for money for me, thanks to Oliver manager and my contact and communication, let me have the most perfect stay in Shanghai, Oliver manager's excellent service attitude and concept, is a more outstanding highlight than location of the hotel, I will come again, look forward to meeting you again. Oliver, the manager

To be honest, the actual environment and facilities didn't live up to the grand impression from Trip.com; I felt a bit let down upon arrival. The hotel's surroundings were a bit dirty and messy, and the hotel facilities felt a bit outdated. There was also a musty smell in the lobby and rooms. You could tell the original building materials were high-end, but unfortunately, the maintenance has been subpar. Additionally, it's a bit far from the subway, about a 15-minute walk. However, the good thing is it's close to Disneyland and offers a free shuttle service.

The location is fantastic, right next to major shopping areas and attractions, making it incredibly convenient for sightseeing, shopping, and commuting. There's no need to worry about transportation at all. The overall quality is excellent, the environment is quiet and pleasant, and it was a very comfortable place to stay. This check-in experience gets full marks and is definitely worth recommending to everyone. From check-in to check-out, the entire experience was superb. The management is well-organized, and the attention to detail is impressive. Even for a longer stay, there was no discomfort whatsoever. Truly a great review.

I recently stayed at this hotel for a five-day business and leisure trip to Shanghai, and it easily exceeded all my expectations in every key aspect, especially its unbeatable location and the exceptional front desk service that made my whole stay warm and hassle-free from start to finish.[Coffee][Coffee] First and foremost, the hotel’s location is absolutely perfect for anyone visiting the city. It is situated in a prime downtown area within walking distance of iconic landmarks, bustling commercial streets, and convenient public transportation. Metro stations are just a few minutes’ walk away, making it incredibly easy to explore major attractions, business districts, and local dining spots without worrying about long commutes or heavy traffic. For travelers who want to balance sightseeing, work, and relaxation, this central location saves plenty of time and energy, and the quiet surrounding environment ensures a peaceful rest after a busy day out, with no noisy disturbances at night. What truly impressed me most was the thoughtful, professional, and warm front desk service throughout my stay. Every staff member I encountered was friendly, attentive, and highly efficient, greeting guests with sincere smiles and patiently answering all kinds of inquiries. From my smooth and quick check-in process with no unnecessary waiting, to proactive suggestions for local attractions, dining recommendations, and travel routes tailored to my needs, the team went above and beyond to make me feel welcome and valued. They handled my special requests promptly and carefully, always maintaining a polite and patient attitude even during peak check-in hours. Unlike many hotels where front desk staff feel rushed or distant, here the team balances professionalism with genuine hospitality, making guests feel like they are being cared for by reliable friends rather than just served by employees. The overall accommodation experience was comfortable and satisfying, with clean, well-maintained rooms and quiet, cozy atmosphere that guaranteed a good night’s sleep. But what will make me choose this hotel again on my next visit is its unrivaled convenient location and the heartfelt, high-quality front desk service that sets it apart from other hotels in the area. This is truly a home away from home in the city, and I cannot recommend it highly enough to business travelers, tourists, and anyone looking for a reliable, comfortable, and warmly hosted stay. It is without a doubt one of the best hotel experiences I have had in a long time

The room was very clean, tidy, and comfortable. The breakfast was plentiful, and having self-service laundry facilities was very convenient. The hotel isn't far from the Bund; you can take bus routes 33, 55, or 123 directly there in one stop. The Bund's night view is beautiful, and iconic landmarks like the Bottle Opener (Shanghai World Financial Center), Egg Beater (Shanghai Tower), and Syringe (Oriental Pearl TV Tower) are definitely worth visiting. The observation deck can get crowded, so you'll need patience. Although there's a reservation time, you can arrive early without any issues.

Two moms traveling with kids here. We were together, but not assigned to the same floor. I was on the 7th floor and my friend on the 8th. Both were low floors with absolutely no view. It was also really inconvenient that the room key only allowed access to our own floor. Then, the light switch in my room was one-way. On the first day, they said they'd arrange a room change for me, but it was fully booked, so they said they'd do it the next day. I figured changing rooms would be a hassle, so I didn't follow up with the front desk, but they never called to check either. My room was also right next to an outdoor air conditioning unit, which was very noisy. All in all, not a very satisfying experience.

This was honestly one of the most memorable hotel stays we have ever experienced. We stayed at The Ritz-Carlton Shanghai, Pudong to celebrate my girlfriend’s 23rd birthday during our first trip to Shanghai together, and the entire experience exceeded our expectations from beginning to end. Before arrival, Assistant Guest Recognition Manager Yana Ivleva kindly communicated with us by email and thoughtfully helped arrange everything for the celebration. Her warmth, professionalism, and genuine care made us feel welcomed even before we arrived at the hotel. The room decoration, birthday cake, handwritten card, flowers, and beautiful Bund view created such a special atmosphere for us. Every detail felt thoughtful and heartfelt rather than simply formal hotel service. The hotel itself was also outstanding — the room condition, cleanliness, facilities, swimming pool, and especially the incredible night view of Shanghai were all amazing. Flair Rooftop Bar was also a wonderful experience for enjoying the skyline and atmosphere. What impressed us the most, however, was the hospitality. Yana and the staff truly made this stay unforgettable for us, and thanks to them, our first trip to Shanghai became a memory we will cherish for a very long time. We are sincerely grateful to The Ritz-Carlton Shanghai, Pudong and will absolutely look forward to returning again in the future.

I was on a business trip, so I didn't take many photos. This is my third Kempinski in China, having previously stayed at the ones in Beijing and Guiyang. Overall, the brand's service level, dining options, and atmosphere are consistently excellent and on par with other top-tier hotels. What I liked most about this stay were the gym facilities and the variety of the breakfast. The gym had great equipment and views, and the breakfast offered fresh fruit, aromatic coffee, and even ice cream – a really good selection. When I checked in, the front desk saw I was on a business trip and, despite the hotel being full, they flexibly arranged a high-floor twin room for me, which was a nice upgrade. Regarding service, the only minor issue was when I bought breakfast for two days. For some reason, I got a discount on the first day but not the second. They said they'd look into it but I never heard back, probably because they were too busy. I have two suggestions for the room facilities: it would be great if the TV supported screen mirroring, and the toilet seat was a bit loose, which caused some noise.

The room had excellent natural light, and the housekeeping was meticulous with no unpleasant odors. The mattress was just right – not too soft, not too firm. Check-in at the front desk was quick and thoughtful. The water pressure in the bathroom was stable. Overall, it offered outstanding value for money and convenient access. Very satisfied. 076.

Traveling with my family, this hotel definitely didn't disappoint us. The location is excellent, with a bus stop right downstairs, making it convenient to get to all the attractions. The toiletries smell great, and the cleanliness is meticulously handled, even the corners are spotless. I especially loved the complimentary self-service tea and drink area in the lobby; both the elderly and children enjoyed it. The front desk staff, a young lady from Shanghai, was very friendly and even gave us a small pony doll, which made us very happy.