5-Star Hotels in Western Visayas, Philippines

We had an overall wonderful experience at Henann Crystal Sands Resort. The hotel was very clean, and the staff were incredibly friendly, polite, and always smiling. Everyone was genuinely helpful, which made our stay even more enjoyable. The airport transfer was very smooth, and the team helped us with our luggage from start to finish. Early check-in was kindly permitted, which was extremely helpful as we were traveling with our 11-month-old baby. The baby cot provided was the cleanest we have ever seen, which gave us great peace of mind. Breakfast was decent with a good variety, and the seafood buffet dinner was absolutely amazing—we enjoyed it twice during our one-week stay. The pool bar had a great atmosphere, and the food there was also very good. The sky pool offered a beautiful view, especially at sunset, and was one of the highlights of the resort. The massage service was excellent. We tried both the poolside massage and the in-room massage, and both were very relaxing and professionally done. The beach in front of the hotel was the cleanest and whitest we saw on the island, making it perfect for relaxing and enjoying the sea. We would definitely stay at Henann Crystal Sands again on our next trip to Boracay and highly recommend it, especially for families with young children.

The in-room amenities are pretty standard, similar to what you'd find in a 1000+ RMB per night hotel back home – nothing special, nothing bad, just average. The 2300 RMB per night price mainly covers the hotel's private beach, services (kids' club, with daily craft classes and occasional pool parties), and the public facilities (three pools, including a kids' pool). We stayed for 10 nights, and when we checked out, they provided complimentary transfer to the airport (car + speedboat + car). We only had to pay the government's environmental protection fee and island entry fee ourselves. This service was absolutely excellent! When you check out, you might want to ask if they can offer this service. If it's your first time staying and you want an airport pick-up, I recommend contacting the hotel directly, as the airport transfer fee through Ctrip for this hotel is very expensive. The hotel is next door to the Movenpick Resort, and then next to that is the Shangri-La Hotel. You might want to compare prices.

We had a wonderful stay and truly appreciate the excellent service from all the staff. Everyone was very kind, attentive, and genuinely helpful throughout our visit. During our stay, my son got sick, and the staff went above and beyond to take extra care of us. Their support and concern made a stressful situation much more manageable, and we are very grateful for that. The buffet was also great, with a good selection including vegan options, which we really appreciated. It made dining easy and enjoyable for our family. My child also had a fantastic time at the pool—it was definitely one of the highlights of our stay! Overall, we had a very positive experience and would gladly recommend this hotel.

The service was good, the hotel is being cleaned regulary, the staffs are courteous the place is serene and quiet far from the party noise of boracay. And the breakfast buffet is good lots of selections and they keep on refilling the food warmers for the guests, plus the million dollar view! we never mind paying for e-trike whenever we want to go somewhere. I just didnt like the front desk keeps calling for the checkout notice even though i told her that were ready to check out and just needs a minute to pack some our things, besides we checked in late like 6pm btw we checked out at 12:20pm though So far, this is the best hennan hotel for me.

The Worst Hotel Experience I Have Ever Had I have stayed in countless hotels and resorts around the world, but this was by far the worst experience I have ever had. Our company booked six rooms for a team-building trip. Since our staff were arriving at different times, we registered five different employee names so each person could check in when they arrived. However, when we arrived at the resort, the staff said that all six rooms were somehow registered under the first name from Room 1, and they refused to let anyone check in unless that specific person arrived first. This made absolutely no sense. The person who paid for the booking was present, and we clearly showed the Trip.com app, the official voucher, and the names of all employees staying in the rooms. Despite all of this, the staff repeatedly said check-in was impossible. What makes this even worse is that there was absolutely no notice anywhere saying that the first guest must arrive before anyone else can check in. Instead of helping us solve the problem, the staff simply told us to wait in the lobby indefinitely with no solution. I have lived in the Philippines for many years and have stayed many times at resorts in Bohol and Boracay, including several Henann Resorts. I have also traveled to many countries. However, I have never experienced such rigid, unhelpful, and unprofessional service. To make matters worse, no manager came out to assist us, even after we asked multiple times. For a resort that claims to offer quality hospitality, this level of service is completely unacceptable and honestly below even a one-star standard. This experience was extremely disappointing and frustrating. I would strongly recommend future guests double-check their booking policies before staying here.

Mövenpick Resort & Spa Boracay, along with Shangri-La and Crimson, boasts an exclusive white sand beach. The main advantage is the peace and quiet, allowing guests to fully unwind and enjoy a truly relaxing 'lie-flat' vacation. The downside is its somewhat remote location. While you can book the hotel's shuttle service for transport, the frequency is limited. **Area:** Not particularly large, centered around the pool, with the beach accessible directly from the pool area. **Rooms:** Considering the room quality and size, they don't quite justify the price. They're comparable to blue-ocean hotels but significantly more expensive, and the overall hotel area is smaller, making it poor value for money. Its main selling point is undoubtedly the private beach. Near the Crimson area, there are reefs where you can try snorkeling. There are fish, though nothing large, and I even saw a moray eel – a nice little activity you can enjoy without having to go out on a boat. There are private small boats for rent at 300 pesos, which are great for a ride, and watching the sunset from the sea is absolutely stunning; the ocean here is incredibly beautiful. In the afternoon, there are often some dance activities on the beach that you can join, and from 3-4 PM, the restaurant offers afternoon tea, perfect for re-energizing before continuing your water activities.

Wow! What an amazing place❤️ From the moment I landed at the hotel, all the staff was friendly, welcoming and helpful. The hotel is clean, the rooms are spacious, comfortable and quiet. The restaurant had amazing food all throughout the day. The buffet dinner with live music was totally worth it after a busy day in the pool or at the beach. I will definitely come back here again. I want to give a special thank you to Nick, Kenneth, Gino, Arjay, Lixander and Alex. These staff members helped make my stay memorable in various ways from day 1 to when I left. Thank you.

Mixed feelings about the hotel, it was my second time and fifth hotel on the island. It's a fine hotel but you wont feel pampered. +Perfect location if you want to stay at station 1, about 20 min walk to all the fun. The room is huge, clean and beautiful. They left good night wishes and cookies in the room every night which was a very nice touch. - check out at 11; the fruit at breakfast was given out in portions rather than buffet style which I found really strange and cheap for this type of hotel. There was no water dispencer and the water wasnt offered at the beach as well as at the restaurant when I stayed there for lunch and dinner. Even though it's offered in all the restaurants on the island and even cheaper hotels have water dispensers in the halls or rooms.

I was so annoyed with the remote control being faulty during our entire stay. I need to get near the sensor, just to keep it functioning. Imagine the hassle of standing up, every now and then just to change channels. For 54k for 2nights, its not worth it. Its really frustrating. Also prior to stay, I specifically requested for rooms near each other since we had kids and seniors with us. But lo & behold, rooms were 1 building away from each other. I kindly asked for assistance, but the front desk officer who I was talking to showed no empathy, the worst part? it seemed she was blaming me, telling me I was the one who booked it. Yeah, right. But it was my first time in the property, how would I know the room 341 was far from room 415. I assumed it was just a floor / elevator away. It feels like she wasn't even willing to help after all and just put all the blame to the client. One more thing, prior to our stay at Mandarin, we stayed at another property at Station 2, the front desk was a lot different!! They're not as accommodating, something was off, it feels like you're not welcome (I am pertaining to the front desk / manager who was processing the check-in) What I only liked about them was their staff who welcomes you when you arrive (the ones handing over wet towels and welcome drinks) they greet you warmly & very welcoming. Also, the request for a birthday greeting was also granted, thankful for that. But thats it, never coming back.

We enjoyed our stay here because the have a wide variety of food for our breakfast. Also our room is spacious. From the balcony we can see the pool and beach view.