5-Star Hotels in Western Visayas, Philippines

I was so annoyed with the remote control being faulty during our entire stay. I need to get near the sensor, just to keep it functioning. Imagine the hassle of standing up, every now and then just to change channels. For 54k for 2nights, its not worth it. Its really frustrating. Also prior to stay, I specifically requested for rooms near each other since we had kids and seniors with us. But lo & behold, rooms were 1 building away from each other. I kindly asked for assistance, but the front desk officer who I was talking to showed no empathy, the worst part? it seemed she was blaming me, telling me I was the one who booked it. Yeah, right. But it was my first time in the property, how would I know the room 341 was far from room 415. I assumed it was just a floor / elevator away. It feels like she wasn't even willing to help after all and just put all the blame to the client. One more thing, prior to our stay at Mandarin, we stayed at another property at Station 2, the front desk was a lot different!! They're not as accommodating, something was off, it feels like you're not welcome (I am pertaining to the front desk / manager who was processing the check-in) What I only liked about them was their staff who welcomes you when you arrive (the ones handing over wet towels and welcome drinks) they greet you warmly & very welcoming. Also, the request for a birthday greeting was also granted, thankful for that. But thats it, never coming back.

100000+ for the view! Place is very peaceful staffs are nice and friendly but inconsistent still with some delays with our orders. My concerns are add more meal options for dinner and lunch, upgrade your television, some channels are not available and no YT and Netflix and also fun activities since the place is far from restaurants and entertainments. But overall we enjoy our 3days stay🩷 thank u lind

We loved our stay at Henann Palm Beach in Boracay! The beachfront location on White Beach is unbeatable — soft white sand and stunning sunsets right in front of the hotel. The rooms are modern, clean, and very comfortable, with a relaxing tropical vibe. The infinity pool overlooking the ocean is a highlight and perfect for cooling off after time in the sun. Breakfast offers a great variety, and the staff are incredibly friendly and attentive. If you’re looking for a stylish, well-located resort with amazing service and views, Henann Palm Beach is a fantastic choice.

This hotel offers a comfortable stay with easy access to public transportation since it’s located along the roadside rather than beachfront. The staff are accommodating and helpful, and the rooms are clean and nicely maintained. Buffet breakfast has plenty of options and tastes decent, while the warm pool is perfect for night swimming. There are a few areas that could be improved. In our room, the shower controls weren’t working properly since water still flowed even when the knob was fully turned off. One night, we were woken up by loud guests arguing in the lobby. They seemed drunk from a party and the noise carried as they walked to their rooms, which was unpleasant. The hotel was worth the money and perfect if you’re willing to pay for comfort. While not beachfront, its convenience, service, and amenities make it a solid choice for a relaxing stay.

Mixed feelings about the hotel, it was my second time and fifth hotel on the island. It's a fine hotel but you wont feel pampered. +Perfect location if you want to stay at station 1, about 20 min walk to all the fun. The room is huge, clean and beautiful. They left good night wishes and cookies in the room every night which was a very nice touch. - check out at 11; the fruit at breakfast was given out in portions rather than buffet style which I found really strange and cheap for this type of hotel. There was no water dispencer and the water wasnt offered at the beach as well as at the restaurant when I stayed there for lunch and dinner. Even though it's offered in all the restaurants on the island and even cheaper hotels have water dispensers in the halls or rooms.

Our stay at Henann Regency Resort & Spa was truly worth it. The food was consistently good, and we especially loved the breakfast buffet every morning—you’ll definitely leave full because everything they prepare is delicious. We would like to commend Essa from reception, who was very kind and accommodating. She gave us a great room location that was conveniently near the beachfront, which made our stay even more enjoyable. When we checked the room, we noticed a minor issue with the cabinet door of the fridge, but maintenance fixed it right away, which we really appreciated. The room itself was clean, and all the amenities were excellent. The staff were all friendly and welcoming, even those you simply pass by. Special mention to Dannah, who was very jolly and kind—she really made a positive impression on us. Overall, our 4-night stay was amazing. If we could have stayed longer, we definitely would have. Highly recommended hotel!

if there would be a word to best describe a stay at Hennan Crystal Sands it would definitely be amazing….it is not just the place itself but the staff from the lobby to the resto who would make you soo welcome as if you are coming home..and Hennan Crystal sands is always always that…Home…my fourth stay with them and i would definitely always come back!!

Aqua Boracay really has a luxurious feel - it’s aesthetic design and white-themed buildings really looks elegant and cool at the same time! It is located in Bulabog and has a direct access to the Bulabog beach area. It is more peaceful in this beach than the main white beach. It is not too far also from white beach, they have free shuttle every hour going to Dmall. The hotel room we booked (junior suite) is very spacious, clean and has a relaxing feel. It comes with a very spacious living room and dining area. The bed is huge and very comfortable. The comfort room comes with a bath tub which looks luxurious. The hotel staffs are very professional, friendly and accommodating! Breakfast is buffet style. The food is delicous and it comes with a wide variety of dishes. There are two pools in the hotel, both of which are very nice. We really enjoyed out stay! Will surely recommend this to our friends.

The in-room amenities are pretty standard, similar to what you'd find in a 1000+ RMB per night hotel back home – nothing special, nothing bad, just average. The 2300 RMB per night price mainly covers the hotel's private beach, services (kids' club, with daily craft classes and occasional pool parties), and the public facilities (three pools, including a kids' pool). We stayed for 10 nights, and when we checked out, they provided complimentary transfer to the airport (car + speedboat + car). We only had to pay the government's environmental protection fee and island entry fee ourselves. This service was absolutely excellent! When you check out, you might want to ask if they can offer this service. If it's your first time staying and you want an airport pick-up, I recommend contacting the hotel directly, as the airport transfer fee through Ctrip for this hotel is very expensive. The hotel is next door to the Movenpick Resort, and then next to that is the Shangri-La Hotel. You might want to compare prices.

The Worst Hotel Experience I Have Ever Had I have stayed in countless hotels and resorts around the world, but this was by far the worst experience I have ever had. Our company booked six rooms for a team-building trip. Since our staff were arriving at different times, we registered five different employee names so each person could check in when they arrived. However, when we arrived at the resort, the staff said that all six rooms were somehow registered under the first name from Room 1, and they refused to let anyone check in unless that specific person arrived first. This made absolutely no sense. The person who paid for the booking was present, and we clearly showed the Trip.com app, the official voucher, and the names of all employees staying in the rooms. Despite all of this, the staff repeatedly said check-in was impossible. What makes this even worse is that there was absolutely no notice anywhere saying that the first guest must arrive before anyone else can check in. Instead of helping us solve the problem, the staff simply told us to wait in the lobby indefinitely with no solution. I have lived in the Philippines for many years and have stayed many times at resorts in Bohol and Boracay, including several Henann Resorts. I have also traveled to many countries. However, I have never experienced such rigid, unhelpful, and unprofessional service. To make matters worse, no manager came out to assist us, even after we asked multiple times. For a resort that claims to offer quality hospitality, this level of service is completely unacceptable and honestly below even a one-star standard. This experience was extremely disappointing and frustrating. I would strongly recommend future guests double-check their booking policies before staying here.