5-Star Hotels in Zagreb County, Croatia

Nice and clean hotel with excellent service. Front desk was very helpful and recommended good eating places and helped take care of the car. Parking was very convenient just out in front of the hotel.

One Rude Staff Member Ruined an Otherwise Decent Stay I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience. Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest. To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service. The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.

Excellent hotel, just steps from lines 2 and 6, which take you to the city center in 10 minutes. Comfortable rooms, top-floor pool with spa. Delicious continental breakfast.

This is a reputable hotel, and the environment, service, and quality are all guaranteed. After checking in, we entered our room and were immediately hit with a faint smell of cigarette smoke. We complained, and the front desk promptly switched us to a fresh-smelling room. This reminded us that in the future, when booking, we must specify a non-smoking room. The hotel breakfast was delicious, varied, and beautifully presented. The gym equipment was excellent. It's also quite close to important uptown attractions, reachable within a 15-minute walk. The hotel is worth the price. I enjoyed the stay very much.

The rooms are well-equipped, comfortable, spacious, and clean. The lobby isn't very large, but the staff are warm, attentive, and helpful. When I asked for local dining tips, the waiter patiently helped. The places they recommended were good value for money. The hotel's location is also excellent, right next to the city center square, making it very convenient to visit attractions. The hotel is also surrounded by a pleasant green space.

The lobby is gorgeous, and the breakfasts were sumptuous and plentiful. The service at the front desk was excellent. We also had the chance to visit the salon this time, and it was very good. The rooms we stayed in could use an update, but the value for money is perfectly acceptable.