5-Star Hotels in Hokkaido, Japan

Airport connects bus to hotel, staff is generally okay, although not all are helpful. When we checked out, we requested two taxis, but when they arrived, the drivers had difficulty communicating with us to confirm that the taxis were booked for us. Unfortunately, there were no hotel staff available to assist us, which made us feel quite upset. Additionally, the hotel facilities are outdated; the lighting is dim, and we found some dust and dirt on the towels and bedding.

The view on Lake Toya from the hotel was spectacular. We were lucky to have witnessed the cloud sea and sunrise. From the other angle, we could see the full view of Mt Yotei, also known as Hokkaido Fuji. There are few restaurants in the hotel, including the Japanese, Chinese, French, and the Italian. There was also good onsen in the hotel, both idoor and outdoor. We will definitely come back to stay again in the future.

I like Huan, the scenery is charming,

Good experience except you cant help but feel that they trying to sqeeze every cent out of you (we were charged extra for a cooked egg at the breakfast buffet + there seem to be very few free services. Other than that service was great and friendly

3 of us staying in a room with 3 beds, the room is a bit small compared to what we have at Otaru but since it is at City so is reasonable. The service is good, help us to receive our posted luggage, the reception counter is located at level 2, there is a hot and cold water dispenser there which saves our time to boil water. Daily top up 3 bottles of water for us. They allow us to check in early as our room is cleaned. One thing that is not too good probably is the air-conditioning, as we came in winter the air-con in the room is not too cold a bit too warm for us. Hotel staff say it is due to the system generally on warm mode unable to change. Walking distance about 8-11mins from Sapporo JR station, downstairs there is a dessert shop, seico mart and tax free souvenir shop as well. Daily Japanese and western breakfast is good, but the menu seems like its 2 kinds will alternate some dishes on alternate days. The Japanese breakfast set only has 2 varieties one is cooked salmon and the other one is raw seafood. I personally prefer the raw seafood set. One thing I like is there is an airport bus just in front of the hotel although it takes longer to reach the airport approximately 1 hour 40 mins to 2 hours but save our time from walking up and down with luggage. Overall I am happy with the stay.

I booked a month in advance and noted that I wanted a room on the third floor or above, but they still arranged a room on the third floor. I asked why! Answer: It was fully booked for several months, so I was skeptical! The service is really good. They even arranged a car to take me to the station this morning. The breakfast and dinner are also very nice! The room has a private hot spring bath, as well as a stereo and CD. The overall feeling is quite good! There is a coffee machine next to the smoking room downstairs. I take a few puffs of coffee every day after brewing it, which is great!

The room was standard Hilton. Ski in ski out, and have very convenient shuttle services to connect with other resorts. Staffs are very nice and professional, a well balanced global team make passengers from different places feel like home. One the other light worth to mention was the TEA ceremony holds by a tea master from Kyoto. Since Hokkaido was famous because it’s dairy products, i didn’t expect run into such a thing here. The tea master really puts a lot of thought into how to make the guests feel the authentic Japanese tea culture. The process wasn’t too complicated for foreigners to follow, and it will amazingly put you in a zen peace mode, like a sort of meditation. Worth to stop by if you stay there.

I would like to share a few words with you about our feeling of coming back to your Park Hyatt Hanazono hotel from 29/3/2024 to 3/4/2024. We are beginners of skiing, therefore, our first choice is a ski-in and ski-out hotel. Therefore, last year we came to your hotel and we came back again for further improvement of our skiing. We travelled a long way from the airport to your hotel for almost over 3 hours. However, we didn't receive a warm welcome from your hotel by the time we got out of our car. By the time we checked-in, the handling time took much longer than I expected, maybe we all felt tired after long travelling and wanted to go up to our room. Another guest who was sitting next to me seemed to complain about your service to another staff.. When we arrived at our room, only 3 mandarins were put on the table to welcome us but they did not look very attractive. Next morning, the breakfast was as good as last year, because nothing more had changed. But again, not very welcoming. Our dishes were piling up on the table long before they were taken away. That was not the case last year. We asked guest service to fold up the sofa bed as we wanted it to be more spacious. However, I called several to get it done when we came back from skiing in the evening. But we clearly said we could do it when we were out in the daytime. We booked 2 adults and 1 child, however, we could only find 3 adult clothes for onsen. We called guest service to provide us with child cloth for onsen. However, after tidying up, they provided us with another 3 sets of clothes for onsen again. So, my daughter wore oversized clothes to the onsen. It was not like this when we first came here last year. Luckily, on the third day, we met a new and young manager during breakfast, we received a warm welcoming smile for the first time. We chatted for a while and my daughter felt happy with him. Last year, my daughter made some friends here with your staff and learnt some Japanese from your staff. That made her like the Japanese culture and language. Ironically, after folding up the sofa bed, they mistakenly mixed up my daughter white colored soft toy - cinnamoroll - with the bed sheets for the laundry. Luckily, maybe with the help of the young guy, we found it back. My daughter was so delighted, thanks for all your efforts, but however, the soft toy had been shrunk by the laundry machine. The inner tubing was one of our favors in Park Hyatt Hotel, however, it looked obscenity and did not match with the natural scenery and the well-designed architecture surroundings at all. It looked like a facility in a developing country. Next Easter holiday was a late holiday, maybe no more snow for skiing. Originally we had planned to come again with whole families of six for skiing. Maybe it is high time for us to look for another ski-in ski-out hotel, though I have promised the young guy to meet him next year.

PORTOM delivers an exceptional standard of luxury, comfort, and personalized service. Key offerings include elegantly designed rooms with premium linens, high-end toiletries, and advanced technology such as smart lighting and entertainment systems. We enjoy their service. Exceptional customer service is essential, including multilingual staff, personalized greetings. The concierge offers bespoke experiences tailored to guests’ preferences. A five-star hotel’s goal is to anticipate guests’ needs, exceed expectations, and ensure a seamless, memorable stay marked by sophistication and care.

Prepaid room booked w TRIP (”Superior Double”) for 3 nights but seemed the room rates only cover lowest possible category. (Understand now why for same room to come with 1 breakfast almost doubled my room rates) Lowest floor (9/F vs 7/F hotel lobby) when check-in slightly after 5 pm on Apr 24 NO street view (+ ¥4000 JPY extra for same low floor) facing the wall & roof of adjacent buildings :( NO public bath access ( unless + ¥ 10000 JPY extra to upgrade to next category but same floor only / NO view) NO Lounge Access even paying extra (Breakfast @ ¥4000) The worse part is even willing to pay the extra ¥20000 (¥ 10000 + 4000 + 4000 & exclusive if 10% TAX ) for each night , the 3rd night would be back to the same room before check-out date As an Hotel group member , I should have booked a 3連泊 Member rates to avoid all the troubles with much less costs. One more thing : good location next to subway exit BUT around midnight hotel access room key required to the Mall / Hotel with homeless & drunken around Not an experience visitor wanted on a first night stay at Sapporo