5-Star Hotels in Hokkaido, Japan

This hotel boasts an excellent location, situated above Cocono with a mall and cinema downstairs. It's seamlessly connected to Susukino subway station underground. I took the airport bus from New Chitose to Minami 3-jo, and it was just a 5-minute walk to the hotel. Sapporo isn't very big, so most places are only one or two stops away by subway, or even walkable if you're up for it. Dining and shopping options are very convenient; Tanukikoji is close by, and there's a *** (likely referring to a convenience store or similar, but kept as is since it's unclear) not far downstairs. When leaving, the airport bus stop is just across the street, a 2-minute walk, making trips to the airport super convenient. The breakfast buffet is also very rich, with main dishes rotated daily, including roast meat bowls, Wagyu beef bowls, and seafood bowls. I booked a larger twin room, and it was indeed more spacious than typical rooms, with enough space to open luggage. This will definitely be my top choice for future visits to Sapporo.

They offer a free shuttle bus from Sapporo Station, which I highly recommend taking, especially if you have luggage, as public buses might be difficult to board. The foreign staff at the front desk spoke excellent English! The hotel itself is quite spacious with a retro vibe. You can easily walk to the city center in about 20 minutes or take a few bus stops. For airport transfers, the airport shuttle picks up right outside the hotel, which is super convenient.

This was my third stay, and I chose this hotel again because my previous two experiences were so good. However, this time was truly unacceptable. We arrived at the hotel around 11 AM. My daughter had injured her leg while skiing, so we asked the middle-aged woman at check-in if we could check in early. She said yes, but we'd have to pay for an additional day – what a rip-off! The funny thing is, they told us we could wait in the lobby until 3 PM without paying. The lobby was nice, so we decided to wait there instead of wasting about 1700 RMB. But then, to our surprise, we saw the staff taking our luggage and other belongings to our room much earlier, while we weren't allowed to enter. Crazy! On top of that, the Wi-Fi signal this time was incredibly poor, almost unusable. Reporting it to the hotel didn't help either; we had to use our own data. So, this stay was truly, truly, truly disappointing! Attached is a photo of my daughter in a wheelchair, and they still wouldn't let us check in early. That middle-aged woman was so inhumane!

This hotel is super convenient, right above Sapporo JR Station. The room was surprisingly spacious; we could easily open two large suitcases. The bathroom had a great wet/dry separation with a separate tub and shower. The spa on the 22nd floor with its hot springs is highly recommended! We didn't even use the shower or tub in our room because we spent all our time at the hot springs, and hotel guests even get a discount. The views were fantastic too. The room I requested exceeded my expectations. This is definitely my go-to hotel whenever I'm in Sapporo. The service is excellent, and it's incredibly handy for catching the subway or JR trains.

After spending six days in MGallery Hotel Sapporo, I can safely say this is not an ordinary hotel. Reception at 5 pm was professional, efficient and friendly. I didn’t have to wait. Well done. Takako and Cindy provided a warm, informative and professional service. The concierge was helpful and welcoming. Very useful in a freezing outdoor climate - thank you Alex.  My room was as requested, 524. I booked a king room and it met my expectations. The design is lovely.  The bathroom is not huge, but is well appointed with a bath and a separate shower. The room is very quiet and I had a very pleasant sleeping experience.  The hotel and my room are in excellent condition, with a high standard of decor and presentation. Clearly recently renovated. The design is first class. It combines a beautiful Japanese style, with classical and traditional designs. The result is very pleasant - Chic! WiFi worked well. The room airconditioning was a little too hot for me, so I turned it off, and that was fine for me. The two guest’s lifts are fast and worked well over the six floors.  House keeping is also of a high standard as you would expect from a high end Accor hotel. This is especially so in Japan where service is an art form.  I had access to the executive lounge.  It was a good experience. It provides a comfortable and cosy atmosphere, and the food quality is nice. The chefs are friendly and caring, thank you James. The lounge staff are first class. Thank you very much to Yokiku, Kaumini and chief Minoru for your attentive and excellent service. I appreciated your kind service.  The only negative I am sorry to say is the occasional noisy foreigners who don’t appreciate the quiet, polite, refined and subtle Japanese culture.  The location is convenient, and is about 15 minutes easy walk from the main Shinkansen station. Being in a built up area there aren’t any views of parks etc, but rather the city landscape. The hotel is 5-10 minutes walk to a variety of wonderful shopping areas.  Additionally, there are major shopping malls in the Shinkansen station area. Nearby, you can find many restaurants that should suit most people’s cuisine, budget and type of food.  Taxies are available at the hotel entrance. Buses and subway stations are nearby and provide access to various parts of the city. There are several attractions within 30-60 minutes of the hotel such as temples, museums and regional attractions. Ms Takako provided excellent suggestions.  To be fair, I read the Hotel’s web reviews. I noticed that the negative comments were from years ago, before the hotel became an Accor hotel two years ago. I noticed most of the more recent reviews are positive.  A special thank you to all the other warm staff for their excellent and polite hospitality. Having experienced hotels in every continent, this one stands out. The service and attention to detail is in a class of its own. Clearly, this is a special Hotel - undoubtedly, due to the hotel’s leadership.   Finally, a heartfelt thank you to the General Manager, Mr Ted Kitahara, and his management team. Mr Ted introduced himself to me by chance. He made me feel very welcome, and was most kind to enlighten me about the hotel’s design and its interesting history. I hope to meet the Japanese architect one day! Overall, an extremely pleasant and first-class experience. I look forward to visiting again.  Thank you for a wonderful experience.

This hotel, nestled in Nakajima Park, is truly perfect for families with kids. The area is so peaceful and safe. Right outside, there's a Lawson convenience store and an amazing BBQ restaurant (charcoal-grilled meat) – absolutely delicious! My child loved Nakajima Park so much, they didn't want to leave. It's ideal for a stroll with the little ones. If we weren't heading to Jozankei, I'd definitely want to stay here for a few more nights. The breakfast was also excellent, and the floor-to-ceiling windows offered a beautiful view of the snowy park. After breakfast, a walk in the park was lovely, and there's even a popular cafe nearby. This is exactly what Hokkaido should feel like!

This is arguably the best hotel in all of Hokkaido. The room types, size, dining, and service are all excellent. A major plus is that Nakajima-koen subway station is directly across the street, making it incredibly convenient to get to key attractions like Susukino, Odori Park, and Shiroi Koibito Park.

A very comfortable stay and one I would happily return to on a future trip to Sapporo. The room was spacious by Japanese hotel standards, well maintained, and had a grand feel without being overly luxurious. After long days of sightseeing, it was a pleasant place to return to and rest. The location is excellent, within walking distance of Sapporo Station while still being quiet and convenient. What really stood out was the practicality of the hotel. The airport limousine bus stops here, making arrivals and departures very easy. There are also luggage lockers available, and Yamato luggage delivery services can be arranged from the hotel. A small tip: if you're planning to use Yamato luggage delivery, do take note of the cut-off times and delivery schedules, as they may affect your travel plans. Overall, a comfortable, convenient, and reliable base for exploring Sapporo and the surrounding areas. I would definitely stay here again by next week.

I stayed at this hotel for all three nights in Sapporo. The first night was just a layover, and I was in a long room next to the elevator, which was quite small. I couldn't fully open my luggage, which was a bit inconvenient. The hotel is conveniently located near Sapporo JR Station, a short walk of less than 10 minutes through Tokyu Department Store after exiting the JR station. There's a convenience store right downstairs where you can pay with Suica, WeChat Pay, or Alipay. There are two restaurants for breakfast: a Japanese one on B1 and a Western one on the 2nd floor. While the variety isn't huge, the quality is good. The fruits, roasted broccoli, and roasted carrots🥕 were our favorites. The rooms aren't large, but our king room for the last two nights was on the 19th floor with a great view. The bathroom was quite spacious. We had to move the small coffee table slightly to open our two 30-inch suitcases.