5-Star Hotels in Jalisco, Mexico

"Great choice, first-time facilities, Arturo's attention to the Lo by Bar, the staff of the Wine & Steak Restaurant and the food made the experience spectacular, the Cheff was personally at the table and I could express him how excellent it was Absolutely everything...!!"

"We're so excited to come to PV for the very first time and also first time with the Hyatt Hotel Group as well we might be a little bit have a higher expectation but overall the check in process was smooth and very easy we got the room early upon arrival the reception is very attentive but we will not going to return here again one thing I like to give a credited to this hotel is the location very convenient with almost private beaches stunning view but the service is up and down all the time during our 3 night stay especially the one at the main pool the waiter who walking to ask for a drink he only asked the white people obviously I'm an Asian who sat in the Sun Lounger in between the two white ladies he kept coming back and ask those two lady for any more drinks services but never ask me he treat me like I'm a ghost who never existing there I was so disappointed, The food # the Italian restaurant we try out on the first night was the worse the most terrible horrible extremely ridiculous the test was super nasty we never ever want to go back to that restaurant ever again the pineapple juice taste like water with some of the pineapple scent an orange juice is very fake color is like very light yellow almost like water but it was terrifying # The Sushi restaurant is just on average # The Mexican restaurant although Not so bad at all #The the one that we really love the most is the steakhouse the service excellent the food is the most delicious and the other one is the buffet that we recommend it, The house keeping I have to kept bucking the reception to tell them come and clean my room but they never do we ran out of the toilet pepper they never spare anything in our room unless I have to ask for once you missed the morning cleaning room you will missed it for the whole day they will never return to check to your room ever again, Another downside is the hotel is always under construction and outside by the walkway is very loud at night but not the whole night one thing I really hate about this place they claim they're 5 star hotel but I will give them only 4 or even less All the public restroom throughout the property are very dirty smells so stinky everywhere you're trying to use it's very very ridiculous the hotel itself are dated, Well overall I would say we enjoyed this stays because of the stunning beach view beautiful sunshine everyday again if you ask me would I be back here I would say ”NO”"

"Although the hotel is old, it is still relatively clean. The exhibition hall is across the street. I have to praise the breakfast here. There are many varieties. Later, I went to hotels in other cities in Mexico. The breakfast was really different from here, especially the vegetable juice. I had to have a cup every day. Later, the vegetable juice I drank in other hotels was really hard to describe, not only in appearance but also in taste. Highly recommended."

"The hotel service is warm, the food is fresh, the taste is many, and you can also order a variety of scrambled eggs and omelets. The transportation is also convenient, there is a restaurant downstairs, safe and clean. It’s a bit old, the elevator floor button sometimes collapses."

"It is a great hotel, the rooms are awesome and friendly staff. Great evening entertainment. Roof top gastro bar with pool has fantastic city views and delicious food and drink selection. One note to the management - The rooftop area should have a smoking area since it's open air, asking to go down 26 floors each time you want a smoke is NOT ok when you are enjoying a few cocktails, listening to music, and spending time there."

"The room is nice and the location is convenient. There is a shopping district nearby. There are also many good restaurants downstairs. The only downside is that the hot water temperature is not high enough. I can only take a shower in the morning."

"Hotel was really nice. Only a few things I didn’t like being able to hear crying children from Hotel next door. There was One rude front desk gentleman. Wanted to eat Sushi one day during the week but it was closed. "

"Hi, 3 Things to improve: -Bigger bottles of water in the room or 2 more bottles. -Faster room service and Bar service. -Better lightning in pool area. Nice facilities an the staff is very kind. Thanks"

"Hotel service is general, the location is very good. The difference between club king (7-12 floors) and city views (1-7 floors) is that the floor is a little higher and there is nothing to watch. A Hyatt hotel, knocking me when I was sleeping in the morning, the door said to change the battery of my door? It is very disappointing compared to the domestic Hyatt hotel. The price is very low."