i had a great stay in this hotel. i experienced a refreshing atmosphere. quite impressive architecture. a unique atmosphere. i recommend this hotel. but the only problem is the location. far from city center / tourist area
Ihana hotelli, mahtava kaikille aisteille! Kaunis ja tuoksuu puulle, ihana äänimaailma koko hotellissa ja roof top terassi on varmana ihana lämpimällä säällä. Huone tosi kaunis ja fressi. Hyvä palvelu ja aamiainen mahtava. Ainot valitus on ammukahvin laatu, voisi olla parempilaatuista kahvia ;-)
Hotel near Kamppi,Helsinki100% of visitors choose this area
GGuest User2025.06.14
The room we were assigned does not have a window. So, no natural light nor air. It has a huge column in the middle (1 meter of diameter), reducing the free movement in it. Very uncomfortable. In addition, there was no television, but a beamer with a big screen (no instructions to use available). All in all, the bedroom was clean but far from the standards one expects in this type of 4-star hotels. We arrived very late at night for the check-in at the reception and we were not asked or informed about these room conditions. We did not request the change of room as it was so late and we were tired after a very long trip.
The breakfast was amazing! In the restaurant I was sad to see they only had one server in the restaurant she seemed to be working very hard but it took a long time to get our bill. I’d like to see them utilise the outdoor area more because it’s very nice. The front desk were very attentive
Great location, breakfast was good and they offer drinks and snacks in the reception area for everyone throughout the day . We were lucky to get a room upgrade upon arrival, view was lovely and it was the perfect location, 5 minutes walk from the train station and all main attractions were close by .
Our experience wasn't off to a good start, dealing with Jason when dropping our bags in the morning. He was borderline racist, assuming we were with the other Asian groups, making presumptions about our requests, and had difficulties understanding our requests on arranging for early to-go breakfast boxes.
But everything else during our stay was perfect hence the 5 stars. Everyone else we dealt with, including the house keepers, restaurant staff and cleaners were all great - very helpful and friendly.
The hotel is strategically located right next to the Central railway station.
The room itself was large and clean and beautifully decorated. We also tried out the facilities including sauna and cold plunge (a Finnish culture), which were top notch. The gym was also world class and properly better equipped than some other commercial gyms out there.
The other highlight was the breakfast. So many options even for vegetarians like us, all allergens clearly labelled.
I highly recommend this hotel to anyone who's ever in Helsinki.
Excellent location and right next to a large mall / train station, one stop away from city centre. Very clean rooms and friendly staff. Excellent buffet breakfast!
Executive club room is on 9 floor, very quiet area. The is cozy and superior clean. We lived there for a week and really enjoyed every thing. Especially the house keeper, Auwan, is very nice and professional person. He is always smiling and kind when we meet him. We are pretty much sure that his work in quality is the best that we have ever experienced. Highly recommend this hotel with great management.
The hotel room is nice. The bathroom is comfortable, and the location is good. The room is clean, with good cups and a kettle, so you can have tea or coffee in the room, which is convenient. The hotel is located near the Gulf of Finland, offering a beautiful view. The restaurant is standard, the menu is ordinary — I would expect better for a hotel of this scale. Overall, it’s good 😊
The area around the hotel seemed to be more of a business district with many companies, rather than a tourist spot. It's a bit of a distance from the city center, but it's within walking distance to the subway, and only one stop away from Kamppi, the city's central hub. You can enjoy sea views right from your bed; the beautiful scenery from the window was the biggest highlight of our trip and the main reason we kept extending our stay.
The only downside was the housekeeping, which was quite disappointing. Even though we extended our stay, a thorough daily cleaning should still be expected, shouldn't it? There were coffee stains on the mugs, dirty spoons weren't replaced, and even urine stains on the toilet seat...
Despite these issues, the value for money was still quite high. Helsinki truly stands out as the Nordic capital offering the best value for hotels, and I believe this hotel's excellent value significantly boosted my overall impression of the city.
Great
125 reviews
9.2/10
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9.2/10
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HheidiOverall, my recent stay with Bob W was disappointing.
I booked the 4-person penthouse room primarily for the use of the sauna on my last day of the trip.
Firstly, pin code provided was only valid for door access to the stairs, not door to the elevator side at night. This became a significant inconvenience, especially for a female traveler like myself who arrived at night after a tiring flight. Having to carry a 20kg luggage and a 10kg carry-on up five flights of stairs was both physically demanding and frustrating. Clear arrangements on how to access the elevator at night should have been considered for guest.
Secondly, check-in process was not clearly communicated, causing panic upon arrival. Unfortunately, I had to seek help from customer service on a third-party booking site and reach out via email to obtain a check-in link, which added unnecessary stress and confusion.
Furthermore, instruction for turning on the sauna were unclear, and I was unable to enjoy it until the next morning at 8am, just few hours before my checkout time. I had specifically chosen the penthouse room with the sauna for a relaxing and enjoyable experience. due to the lack of clear instructions, and had to seek assistance to figure out how to operate it properly, which ate into the limited time I had available to enjoy the amenity.
In conclusion, my stay with Bob W fell short of my expectations. The limited time to enjoy the amenities, issues during the check-in process and accessing the elevator, made for a less than satisfactory experience. I hope that Bob W seriously takes feedback into consideration and makes the necessary improvements to ensure a more enjoyable stay for travelers in the future. Thank you
11822178****The free buffet breakfast is a great perk, and the ambiance is lovely! Definitely recommend. It offers excellent value for money, and luggage storage is available, which is really convenient. Check-in was super easy – just needed my passport number. Plus, its central Helsinki location means getting around is a breeze.
JJohn David Villadolid (David V.)i had a great stay in this hotel. i experienced a refreshing atmosphere. quite impressive architecture. a unique atmosphere. i recommend this hotel. but the only problem is the location. far from city center / tourist area
GGuest UserThe building is pretty new and clean. However it is relatively small consider Helsinki is not a crowded city. It is conveniently located with a small supermarket around the corner. Otherwise will have to walk back to Helsinki station area where there are a few larger supermarkets available. Heating is not very strong for the time we visited (late Oct). I can't imagine how heating would be enough during winter. We were quite happy with our stay but one small thing that can be improved - a simple instruction on how to separate our rubbish. We are happy to comply with the Finnish way of recycling but at the same time we were a bit confused on which bin is for which item.
AAnonymous UserOur experience wasn't off to a good start, dealing with Jason when dropping our bags in the morning. He was borderline racist, assuming we were with the other Asian groups, making presumptions about our requests, and had difficulties understanding our requests on arranging for early to-go breakfast boxes.
But everything else during our stay was perfect hence the 5 stars. Everyone else we dealt with, including the house keepers, restaurant staff and cleaners were all great - very helpful and friendly.
The hotel is strategically located right next to the Central railway station.
The room itself was large and clean and beautifully decorated. We also tried out the facilities including sauna and cold plunge (a Finnish culture), which were top notch. The gym was also world class and properly better equipped than some other commercial gyms out there.
The other highlight was the breakfast. So many options even for vegetarians like us, all allergens clearly labelled.
I highly recommend this hotel to anyone who's ever in Helsinki.
PPing HooWe stayed at Scandic Grand Central Helsinki and loved its unbeatable location — it’s right next to the central train station, which is super convenient for travelers. The room was decent in size, and we really appreciated that the bathroom had a bidet, which was a nice touch. However, the cleanliness of the room could have been better, as it didn’t feel properly cleaned upon check-in. The biggest downside was the hotel’s accessibility — there’s no shortcut or direct access for guests to reach the train station, so we had to walk all the way around every time. Moreover, the main entrance doesn’t have a ramp, which made it very inconvenient for guests with strollers or heavy luggage. We had to take a side lift to get in, which was quite troublesome. Overall, great location but disappointing accessibility design.
VVon30Overall stay was ok. However room design was very weird. Bathroom floors were not heated which wasn’t great during the cold weather. Tried calling reception several times to request for an extra heater as the room heating wasn’t sufficient. Nobody answered and had to go down to reception to request for one. Funny thing is even the reception staff was not aware if it was available.
I have never been to a hotel where the staff at reception would answer me with “I don’t know” or I’m not sure, I need to check. Breakfast spread was good with many choices.
HHalf a century on the planet EarthThe location of this hotel is unbeatable. Just turn left out from the door of the restricted area. Walk along the passageway until you reach the lift and staircas leading down to the basement. The few minutes walk is all indoor, so you don't even need to hand carrying the water jacket with you. The first stop of the hotel is a self check-in iPad station. Yet, the actual check-in counter is in the bar next to it; which they called it a Barception. The room is tiny. It might be difficult for 2 persons to share their twins room. The bathroom is tiny, too. It might again be difficult for an adult man to take a shower in that diamond shape shower room (because one of the corners was cut to free up space). Only all in one shower and hair washing liquid is available.
YYogavally RajamorgananThis amazing hotel is centrally located, very spacious, clean, the lady in the reception gave a room with view, it's amazing to wake up to Helsinki town view for two morning
Breakfast was good with good variety of food, I get to try the local delicacy
It is centrally located, all the attraction is well within walking distance or tram ride away
Will definitely stay again if I get the chance
GGuest UserOld Hotel 5 min walk from central station, nothing modern or renovated
Standard rooms are small and Bathroom very small
breakfast was very ok but standard stuff, nothing special
Sauna ist ok, pool wall was very dirty at water level - this needs a ground cleaning !
Reception was friendly and explained some things also even if i didnt ask for that
all in one something for a night not more
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