4-Star Hotels in Riau, Indonesia

"Very good place to stay,clean,staff friendly even offered me to send to jetty terminal for free"

"I stayed at Novotel Pekanbaru with my wife and children for a short staycation. The hotel was clean, comfortable, and family-friendly. My kids really enjoyed the swimming pool, and the staff were friendly and helpful. Breakfast had a good variety of options. Overall, it was a pleasant stay and a great choice for a family getaway."

"I think this is one of the most popular hotel in town. Better buy breakfast from the application. The price is pricier on the spot!"

"Here’s a balanced, honest, and respectful review of Aryaduta Pekanbaru, focusing on your family experience and the issues you faced: ⸻ ⭐ Family Stay Review: Aryaduta Pekanbaru We recently stayed at Aryaduta Pekanbaru for a family trip, and while the hotel has a good location and a well-known brand, our experience was below expectations. 👥 Front Desk Experience The check-in process was disappointing. The front staff were not friendly, and there was very little warmth or hospitality. Even though our room was already ready, they were very strict about only allowing check-in after 3pm, which made things inconvenient—especially for families travelling with children or elderly. 🏨 Room Condition The hotel is quite old, and it shows. • The room had a noticeable old smell when we entered. • The toilet wasn’t very clean, and water leaked out into the room area, which was uncomfortable and unsafe for kids. • Overall, the upkeep and cleanliness were not at the standard we expected. 🏊 Facilities We went to the pool area but found no staff at the pool counter, which made it difficult to request towels or assistance. The pool area itself is decent, but the lack of staff presence made it feel unmanaged. 📍 Location The hotel is in a convenient central area, close to malls and food outlets, which is the main positive point. ⸻ ⭐ Overall Rating: 2.8/5 Aryaduta Pekanbaru has potential because of its location and brand, but the hospitality, cleanliness, and maintenance need significant improvement. For families, the strict check-in policy, room condition, and lack of staff attention made the stay less comfortable than expected. This review reflects our genuine experience, and we hope it helps the hotel improve and guides other travellers planning their stay."

"There is a late fine from the hotel if you check out later than 12 noon... There is no notification about that, because when you check in... and the FO is at 11 o'clock, they also don't tell you the check out time limit if there is a fine of 100 thousand per hour... by me. take 2 more rooms😠😩😫"

"This hotel offers a wide range of facilities to meet guests' needs, whether for business, leisure, or special events. Typically, rooms come with basic amenities such as a bed, bathroom, and toiletries. Larger hotels often provide additional services like restaurants, spas, swimming pools, and conference rooms. Hotel locations are frequently chosen for their accessibility and convenience, such as in city centers, near tourist attractions, or close to airports. The quality of service is a key factor in guest satisfaction, so many hotels strive to provide the best possible service, from cleanliness and comfort to staff hospitality."