4-Star Hotels in Marrakesh-Safi, Morocco

There was not body wash in the bathroom for the first night we stayed, so we could only use hand soap for bathing after our workout at midnight. We informed the front desk staff the next morning about this and he promised to follow up. However, the body wash bottle was still empty when we returned hotel in afternoon. We again asked the cleansing lady to follow up and she said ‘OK’ to us, unfortunately the result was the same when we returned the room after dinner. I believe good services to the guests by a world class hotel is significant, so recurrence of such kind of matter should be avoided. Thanks.

Nice riad with excellent service. They picked us up from the taxi on the first day and helped us meet the driver on our return. The breakfast was good, which was much appreciated as we would have found it difficult to start the day looking for somewhere to eat. It's a 20-minute walk from the main square.

The hotel's shower hot water is almost cold and cannot be adjusted. Communication with the front desk to check out early for a day is not agreed. The hotel is located in the university, and it takes a long time to walk around to a supermarket. Call a black car wherever you go. Breakfast is ok.

Personnel Accueiling, Laughing, Serviceable and listening to the client. The hotel is clean, whether it is the hall of the reception, the restaurant, the room. Thank you all and continue like that. Just to see the staff of the morning breakfast that gets you off, just ask the client at the table if they can get off because come to take the chair directly, it's not terrific. Thanks to the ladies who prepare the msms, fresh eggs! 👏 The spa rever with the ladies, they take time and above all leave time to the client to appreciate this relaxing moment because we are showing that we need to do quickly and that change quickly so instead of a complete relaxing moment is a speed moment. There is no room for relaxing and recovering with tea and small cakes for example. The manucure room, or brushing for example, is like a board or a cajibi. We appreciate 10% for the spa offered. The hotel's restaurant is a beautiful indoor atmosphere, we eat well. The only point of bemol is that customers can smoke inside. We who don't smoke, eat and go back from the restaurant feeling cigarette, it's unpleasant. We recommend the hotel that is very well located, the staff of the reception, the indoor guards and for top parking even ladies of laughterful, police houses. We will come back without hesitation.

Ari Boutique was a great stay, the cleaning staff was amazing, and the front end staff was very helpful in providing tips for travelling, securing taxis and all around ensuring that the stay was comfortable and pleasant. The hotel breakfast was amazing, with a vast selection of things to eat, ranging from traditional Moroccan breads, spreads and dishes, to custom omelettes that could be ordered. Coffee was great and the atmosphere was amazing. Manal, the front end director, was extremely helpful, as was Amine from the restaurant. Both ensured that our stay was the best it could have been!

Overall experience was very good. The hotel is literally just 2 minutes walk from the city centre and it is 100% accessible to everything. Free breakfast was served too at the rooftop. Not much to see there though. The whole place is clean and smelling nice. I love the interior and especially the staff! Will use it again if I want to come back to the city.

I booked this hotel especially as a keen fitness enthusiast, I liked the photos of the gym on the trip.com site and wanted to keep up with my running and weight training. On arrival I was told there hadn’t been a gym there for a long time (years). This wasn’t a good start. The receptionists change often at the hotel and they make a big difference when we needed help. A few of the receptionists spoke excellent English and were so helpful. For example, a tour bus didn’t arrive one morning and the receptionist phoned the tour operator and was really helpful. I wish they had all spoken good English as it was quite stressful at times to understand them and versa versa. The rooms are in need of some TLC and an upgrade. Considering the entrance of the hotel looks so nice, the rooms are quite dismal. However, there was hot water for showers and the rooms were mostly cleaned each day. The breakfast was great with lots of choice and western options as well as Moroccan offerings. The chefs make omelette to request and another lady made delicious flat bread fresh in the morning. The photo is a view from our room. The staff at the hotel were friendly and welcoming which we found is typical of Moroccan people, genuinely nice people overall.

Everything is perfect, except a little bit mesquine detail: there is a Nespresso machine in the room but no capsule!!! When you ask for it, you have to pay!!!!!!  This is not much of course, but it's a disruption of the image!

In a good local hotel, wake up in the morning by the seagull, breakfast to the restaurant on the top floor, facing the sea, the waves rolling, the seagulls coiled, the sun is shining, it is difficult to describe the beauty.

The hotel’s location is excellent as it is walking distance to most of the tourist attractions in Marrakech. Has a huge swimming pool where you can enjoy and relax. However, service is very very poor. On the night that I arrived I requested a slippers by calling the reception, as there were no slippers in the room, but none came. Again the next day I requested again at the front desk and the staff promised to send it to my room, but nothing came. Once again on the 3rd day, I requested the same, as usual nothing came. Three different personnel at the front desk promised to send the slippers to my room but never keep their promise. So much bad service. Another issue with the hotel is the aircon system, it was not functioning during my stay. Only fan is working and it was hot inside the room. And I complained at the front desk and the staff said that the airconditiong were disabled as it still winter or spring season. I tried to open the window and door to the balcony to let cold air inside but unfortunately the road noise was terrible, so I have to close it. Had a really bad experience with Novotel Marrakech.