quiet hotel, International breakfast, the staff is very kind and friendly, there is a spa (not included in the price, payment depends on the tariff, discount for hotel guests is 10%). Of the minuses, the photos of the bathroom do not correspond to the photos on the site, the bathroom is much older. The window was walled up, in fact, we lived in a room without windows, we were only 2 nights, so it did not bother us much, visitors who stay longer, I think, will be unhappy (room 424)
The room was good and the bathroom was clean. The bed was softer. The reception was nice. The breakfast was delicious. They also offer juices. But the only thing missing was fruit. Otherwise, I'm completely satisfied. It's not too far from the city center and the trams. The main train station is also a 10-minute walk away.
Ottimo appartamento, grande e spazioso, più del previsto. La posizione è ottimale per visitare le attrazioni principali Torino senza utilizzare i mezzi di trasporto. Con max 10 minuti a piedi si può visitare un po' tutto.
Appartamento nuovo e pulito e lo consiglierò agli amici che vorranno venire a Torino.
Stefano da Padova
Environment: It is a cozy and relaxing environment. The overall environment is very good. The breakfast is simple but not casual. There is a beautiful lake and island view across the street. The breakfast is very comfortable.
Hotel in the outermost of Torino but practical access in car. Parking free in front of the hotel and paying indoor. nice home, clean hotel and right breakfast. Excellent quality price ratio. I recommend for a weekend if you have a car to move.
Fantastic check-in, friendly staff, cleanliness and perfect location, allowing you to walk to the points of interest in Turin.
Easy connection to the airport by bus and train (Porta Susa). Supermarket 50 metres away.
Breakfast is a spectacle, especially for cheese lovers. It's worth it: with sweet, savoury, cold and hot options and typical local products from Piedmont.
The only drawback is the lack of insulation in the room. If you have a neighbour who is not very polite, it can ruin your rest.
The room was nice and large, with a retro decor. The first floor lobby has plenty of seating and is warm in the winter, perfect for chatting with friends downstairs. It's very close to the train station, very convenient.
The room was small, some of the older male front desk staff had poor service, while the younger ones provided good service. There is nothing around the hotel, so you need a car, and it is not easy to get a taxi.
The location is excellent, the front desk staff are welcoming, and the room is spacious—I was very satisfied with the room in Turin. Room cleaning was decent, and the breakfast had a good variety of options. However, the coffee was a bit disappointing. There's a Chinese restaurant nearby with authentic food at reasonable prices; I recommend it to Chinese tourists. It's about 30 meters to the left of the hotel entrance.
The Le Serre Suites & Apartments is an ideal spot for travelers wanting to discover the city. The Le Serre Suites & Apartments is an ideal choice for travelers who want to take in the sights and sounds of Moncalieri. With Moncalieri just 3km away and Turin Caselle Airport only 49km away, transportation is very convenient. With multiple attractions nearby including Parco "Lungo Po Abellonio", Roccia santa Brigida and Collegiata di S. Maria della Scala e S. Egidio, guests will find plenty to keep themselves occupied. At the end of a busy day, travelers can unwind and relax in the hotel or go out and enjoy the city. For those driving themselves, parking is provided on site.
Very Good
27 reviews
8.8/10
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GGuest UserHotel and room itself were okay, but I was shocked when someone opened my door and walked into my room at 9:15am in the morning without knocking or ringing beforehand, while I was still sleeping . Again someone (not sure if same person) walked into my room at around 10am (checkout time is 12pm), this time it was the mini-bar guy, asking if the mini bar items need to be restocked. I brought this up at the reception upon checkout, and the receptionist was a bit surprised to hear and stated that she would speak with the mini-bar guy. Another, seemingly more senior receptionist chimed in, and seemed to put the blame on me for not putting out the ”do not disturb” sign at my door. I've stayed in numerous high/low end hotels in multiple countries around the world, I've never had a guy open my room door and walk into my room just because I didn't put out a ”dnd” sign. Again, checkout time is 12:00pm.
PPaul-YULPerfect base of operation for your stay in Piemonte or beyond. A lovely oasis at a mountain top castle overlooking Langhe vineyards. Relax after day trips or simply chill all day by the pool and have lunch and dinner at their divine ristorante. A full breakfast buffet is included on their lovely garden terrace where they also serve afternoon charcuterie and cheese plates. The rooms were recently renovated with all the modern amenities except Nespresso machines and duvets but the lobby bar where they make excellent Cappucinos is always nearby. There they can sell you Fontanafredda wines (the same owners) at convenience store prices. I have nothing but great things to say but do have five suggestions:
1. Leave the AC on even if just a little bit between guests because it was 40C when we arrived (55C in the room) and it took almost 24H for the room to reach 22C. 2. Have duvet covers available in the room if not on the bed because my wife like many people likes to have some weight in her covers. 3. Lower you laundry prices and have a price list in the room to avoid surprises at checkout. 4. Don’t charge for EV charging, it’s free at most hotels around the world. 5. Consider Nespresso machines in the room with coffee mate creamers to reduce demand in the morning in the kitchen and keep guests well cafeeinated. Grazie Mille, we’ll be back for sure!
TT/RWhile the outside of Hotel Albergo Dell'Agenzia is stunning, the overall experience left much to be desired. After being wowed by the property's beautiful exterior, the rest of our stay was somewhat disappointing, especially considering the hotel's high star rating.
The lack of customer service was a major letdown. There was no doorman to assist with our luggage upon arrival, and the young bartender simply watched as I struggled to open the door, rather than offering to help. It was only after I had to explicitly ask him for assistance that he begrudgingly opened one side of the door, still making no effort to help with our bags.
The cleanliness of the room was also sub-par. We left our used towels in the bathtub, as the room instructions indicated, but rather than replacing them with fresh towels, the housekeeping staff simply hung the dirty ones back up. This was an appalling oversight.
Additionally, the gym and pool area did not have WiFi access, which was an inconvenience when trying to stay connected during our stay.
Overall, while the property itself is visually impressive, the lackluster customer service and lack of attention to cleanliness really detracted from our experience at Hotel Albergo Dell'Agenzia. I expected a higher level of quality and care from a hotel of this caliber.
MMadamearnoI requested a room with a bathtub and mountain view, but neither of my wishes was fulfilled. The receptionist made excuses such as the hotel being fully booked and bathtubs being taken out nowadays for sustainability reasons, and he did not look like he was trying hard to find one for me. Hotels are the place to relax, and bathtubs should not be sacrificed. I moved from Double Tree next door just wishing for a bathtub and a nice view, but I don't think I will return to NH because the room and staff were better at Double Tree if I could not have them anyway. The 500ml bottle of water in the fridge cost €3, whereas it did €2 at Double Tree. The room equipment was much better at Double Tree. Here at NH, there are no electric outlets near the bed. I was surprised. The only upside is that NH is closer to the metro station, but the metro was not running while I was there. Location-wise, I recommend this hotel for those who drive here. Parking is plenty.
RRM84Overall a good hotel in a central location. The staff were friendly and helpful. However, I would like to comment about the lady owner.
The room air conditioning could only be controlled via the front desk, and when I requested an adjustment, before the staff adjusted the airconsition, she made a remark about me coming from a country with 50°C weather and that I should be able to adapt. I found this comment inappropriate and uncalled for.
Additionally, during breakfast, we overheard her raising her voice at the kitchen staff, which was loud enough to be heard clearly from the restaurant. While the hotel itself has potential, I hope she reconsiders her approach: both with guests and her team.
YytmosThe room is spacious, two big beds are comfortable, and there are quilts! Anyone who has been to Italy knows how rare it is to have a serious quilt instead of a sheet.
The living room of the room has a separate air conditioner. The duplex attic depends on the air conditioner in the living room. It is a bit cold in summer, and it is much better to open it for a long time.
The kitchen dishwasher and washing machine are complete and very convenient. But there is no daily cleaning and cleaning room service, we have not stayed for 3 days. Garbage can be placed at the door of the room, and an aunt comes to collect it every morning.
Good location, there is a tram at the door, there is a small supermarket about 300 meters walk, 700 meters to the train station and the big supermarket.
The front desk is warm and thoughtful and willing to help.
The door of the apartment is very low-key, there is no logo, you can knock on the door when you see the house number 17A
GGuest UserFantastic check-in, friendly staff, cleanliness and perfect location, allowing you to walk to the points of interest in Turin.
Easy connection to the airport by bus and train (Porta Susa). Supermarket 50 metres away.
Breakfast is a spectacle, especially for cheese lovers. It's worth it: with sweet, savoury, cold and hot options and typical local products from Piedmont.
The only drawback is the lack of insulation in the room. If you have a neighbour who is not very polite, it can ruin your rest.
GGuest UserThe hotel is a bit away from the city center, but it is very clean, away from the noisy place, suitable for people who like quiet, the room is very clean, the overall stay is very comfortable, the front desk is very kind, the service is in place.
VVirginiaHThe hotel is located at the heart of happenings, restaurants, museums, exhibitions and shopping malls. The building is historical, the interior is with modern minimalist design with a touch of classics, such as its beautiful wooden floor and doors.
The hotel staff is super friendly. From front desk, restaurant & bar and housekeeping, everyone has a warm smile and gives a happy ”Buongiorno” every day and to all guests. The Hotel Indigo is a boutique hotel with a big warm heart !
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