4-Star Hotels in Federal District, Mexico

I checked in 2-3 days late due to emergency and they said all 4 nights bookings were cancelled, even I still have two more nights to stay. They refused to refund as well, so I just paid for an half day stay cause I was supposed to have a flight at night and they charged almost full, receptionist was never kind to tell me that difference is just little for an overnight stay. So decided to stay overnight cause I re-scheduled my flight the next day, cause I had a meeting and I won’t catch my flight, then when I returned back to the hotel, bought a water they asked for the room number and new receptionist told me that I should have checked out cause there’s a note that I can only stay until 6 or 7PM, I checked in at 2PM, lol. Paid almost 70USD for that, then I told them to extend until next day at 2:00PM, then they charged me for another almost 80USD. No consideration at all, will definitely ask the booking app to ask for the 4 nights stay refund that was unused that they refused to refund, they said it’s no show already even I showed up on the 3rd day. Lol. Kinda scam tactic. And I hate it. I just let it go.

The best hotel I could have chosen. Extremely well located, our reservation included breakfast, which was a FULL breakfast. Also the reservation included 24/7 access to their Cafe Historico where you could get coffee hot chocolate, pastries, light sandwiches, salads...awesome. Free bottled water all the time as many as you want. Rooms are somewhat small but incredibly clean and enough to charge batteries to continue with your trip. I would definitely recommend this hotel to anyone.

It was a superb experience staying at this hotel. Almost everything is perfectly done and I was amazed from the front desk, the cafeteria, the rooms, breakfast services and choices of food. I experienced great hospitality comparing to other hotels nearby. I told my friends in New york and California to book at Zocalo Central hotel if they are visiting Mexico city. The centro historico is a great location where the hotel us located. See you again. Thanks Zocalo, you are amazingly one of a kind place to stay away from home.

Room had little to do with the images on trip.com. Room was dark with no direct sunlight (wall around 50cm in front of the window). Morning shower was interrupted with an unpleasant surprise as the shower head fell onto me. Both complaints were adressed during check-out the same day, but staff were obviously not trained for complaints and could not handle my feedback, very disappointing for an 'upscale hotel'. trip.com service on the other hand was flawless as usual.

For business travel, the hotel is generally average, but the location is good, the exhibition hall is across the road, very convenient

The room cleaning was quite poor, as was the attention and response from Paulina Careli, who, when I asked for cushions on the terrace furniture as shown in the photographs, mentioned that the photos were only illustrative and that the terrace only had iron furniture and nothing else.

The room was very good, everything was good, the price was a bit expensive. The location of the hotel is very good and it is a very safe place in Mexico. Very good choice for business trips

Overall the hotel was good. The room was clean and organized, neat, no issues. Shower was nice and hot, comfy bed and a safe, all good. No minibar or fridge however, which is maybe a bit underwhelming for a 4 star hotel but it was fine for me. Location was good, reasonably close to the city centre and with several public transport options nearby. (Though I found the public transport quite confusing in Mexico City) My only issue was that I originally booked through another agent and when I arrived the hotel informed me that the booking had been cancelled on the same day I booked it, and they wouldn't offer me the room or price match to the original booking, so booking the second time was about 8 euro more expensive, not a lot, but irritating. However I contacted my other agency and the informed me that it was due to a failure for the confirmation going through on their end, so not the hotel's fault.

The apartment is relatively new and comes with a kitchen and refrigerator, so you can cook your own meals. It comes with an induction cooktop, pots and pans, and oil, salt, and pepper. Some floors have shared laundry facilities with dryers. There's a gym on the top floor with a great night view. The surrounding area is also very convenient, with a 7-Eleven downstairs and a Walmart neighborhood store nearby. There are also several Chinese restaurants and a Chinese supermarket (Far East) nearby. Please note that cleaning isn't done daily. You can add them on WhatsApp and ask any questions. They respond quickly (in English).