4-Star Hotels in Federal District, Mexico

They do not leave drinking water to the rooms. There is no kettle or coffee machine in the rooms. Their breakfast is very limited. ‐----- Good location, nearby handshake.

It was a superb experience staying at this hotel. Almost everything is perfectly done and I was amazed from the front desk, the cafeteria, the rooms, breakfast services and choices of food. I experienced great hospitality comparing to other hotels nearby. I told my friends in New york and California to book at Zocalo Central hotel if they are visiting Mexico city. The centro historico is a great location where the hotel us located. See you again. Thanks Zocalo, you are amazingly one of a kind place to stay away from home.

I booked at the Exe Alameda Hotel for 3 nights starting on Friday, December 26. I was charged an additional $155 USD solely because the reservation stated two single beds, and I was traveling with my wife and my daughter. My daughter is 7 years old. I was charged extra for adding a third bed, which I consider was unnecessary because we could comfortably fit in the two beds, and I was also charged for a third person. They told me I had to pay because we were three people. Since I was very tired from the trip and did not want to move to a new hotel, I was forced to pay that amount. If you are going to use the Trip platform, I recommend carefully reviewing the conditions and/or services that each hotel offers.

The room cleaning was quite poor, as was the attention and response from Paulina Careli, who, when I asked for cushions on the terrace furniture as shown in the photographs, mentioned that the photos were only illustrative and that the terrace only had iron furniture and nothing else.

The location is definitely the highlight of this hotel. They have an airport shuttle from terminal 2 that goes every 20minutes. Then there is a bridge to terminal 1 that is a 3 minute walk, very convenient. The room was okay and the staff were friendly enough I would stay here again for an early/late flight.

The best hotel I could have chosen. Extremely well located, our reservation included breakfast, which was a FULL breakfast. Also the reservation included 24/7 access to their Cafe Historico where you could get coffee hot chocolate, pastries, light sandwiches, salads...awesome. Free bottled water all the time as many as you want. Rooms are somewhat small but incredibly clean and enough to charge batteries to continue with your trip. I would definitely recommend this hotel to anyone.

Room had little to do with the images on trip.com. Room was dark with no direct sunlight (wall around 50cm in front of the window). Morning shower was interrupted with an unpleasant surprise as the shower head fell onto me. Both complaints were adressed during check-out the same day, but staff were obviously not trained for complaints and could not handle my feedback, very disappointing for an 'upscale hotel'. trip.com service on the other hand was flawless as usual.

The hotel is really good, it has a good location and the rooms are imperfect, cleaning, give you water and new towels every day. My only criticism is: Internet is PESIMO, bad realmnete, but bad bad, no network is working, the only day that worked was as at 5 pm and even the same TV did not work, So if you want to be there for a nomad stay or work, I don't recommend it. They are in renovation and sometimes you listen as noises for nothing that bothers, the terrace is absurd, I wish you open a room at the hotel like a bar or offer breakfast, for the rest, the entry code could share it before arrival

Really good experience for one night if you have enough money. The buvet is the most comfortable I have tried in my life. The bellboy can store our luggage for free (seems that) which also save our time and money for traveling in other cities.

We like this hotel. Good location I. A good, safe neighbourhood beside the angel of independence statue. We stayed at the King size bed room on the 10th floor with s views of the city. And free access to the exclusive Brisas Business Lounge that offer fast check-in, concierge service ,specialty coffes and soft drinks all day and free breakfast and light dinner, snakes and an alcohol drink in the evening. We had a little incident at the room but the staff was quick to fix it.