Overall was a good experience! Only issue was there is no microwave in your hotel room so when you and your family come back from a nice dinner or just have leftovers in general you have to go to the main lobby where there is only one microwave inside a cabinet for everyone in the hotel to use! Now here’s my real issue….inside that cabinet…not microwave just to be clear…. was a dead roach….we immediately alerted the staff and they were shocked just as we were! Staff said they would handle it so with good faith the next morning my kids were hungry went back down to that same microwave and the roach was still there‼️‼️‼️
The hotel is in a very good location, with a direct view of Lake Erie from the window, which is great
Facilities: Complete and thoughtful, but the sink drains very slowly
Sanitation: Clean!
Environment: Beautiful
Service: Friendly service, freshly made breakfast, great!
The room is relatively small, and there is no microwave or other facilities. The hotel is quite large, with a bridge connecting two buildings, and the Hyatt is next door. There are a lot of conference halls, so many people come to the meeting, and it is inevitable that it is very noisy~~
The location of the hotel is good. The lobby is gorgeous. But the room view is not good 👎 the hotel in downtown Cleveland is really at the bottom. Compared with other houses, the front desk is not generous enough, even the bottle of water is $4 per bottle. The room facilities are modern.
The hotel is in a good location, the surrounding facilities are complete, the travel and dining are very convenient, the hotel is clean and tidy, antique, the front desk service is very intimate, we arrived in the morning, waited for a man to let us stay, thank you very much.
The location is very good, next to the bus stop to the airport. The waiter's service is also in place, I want to change a room with a good view and change it immediately. The towels are a bit less, everything else is not bad.
Cute decor. Prime location but basically no amenities. The gym and laundry are like micro rooms and it feels like people live there. The hotel has a strange aroma and smells like a nursing home. Also they don’t have room service, water bottles inside the room, and no vending machines for snacks or beverages. So if you’re hungry or thirsty in the middle of the night you’re on your own.
It is still very good to sleep at the transit station of the trip! The hotel is very new, and the bedding is very comfortable, which is the quality of Marriott. Hotel parking is 22 dollars a day, but the opposite parking building is only 6 dollars, and they usually recommend guests to park diagonally opposite. It was 6:00 in the morning when I checked out, before dawn, a girl was going to pick up the car from the parking lot diagonally opposite, and the hotel even sent a security guard to accompany me to see me get in the car to ensure my safety! He said that Toledo is a small Detroit, and the law and order in some places is not very good! So they are going to walk with me to get the car! Great hotel
Very Good
101 reviews
8.4/10
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GGregHGreat stay overall. Booked for a staycation anniversary. The rooftop bar was closed for the rest of the season which was disappointing considering that was the main reason why we chose this hotel. Strangely the shower pressure was downright painful. However, service and staff were great and friendly!
AAnonymous UserThe hotel is in a very good location, with a direct view of Lake Erie from the window, which is great
Facilities: Complete and thoughtful, but the sink drains very slowly
Sanitation: Clean!
Environment: Beautiful
Service: Friendly service, freshly made breakfast, great!
BBrandon HendersonHotel did not change sheets when requested, only the towels despite requesting changes foe both. Room service just tossed the sheets on a chair and added fresh towels to the room. Had to call the hotel externally as the phone did nor have a power source, in order to request things. Front desk staff ranges from pleasant to childishly unprofessional. Many other staff working food or cleaning either don't speak English, or speak a limited amount.
Otherwise, clean rooms and relatively inoffensive.
Breakfast is NOT 15 dollars. It's two prices depending on who you ask among the staff members.
GGuest UserThe location of the hotel is good. The lobby is gorgeous. But the room view is not good 👎 the hotel in downtown Cleveland is really at the bottom. Compared with other houses, the front desk is not generous enough, even the bottle of water is $4 per bottle. The room facilities are modern.
GGuest UserVery high-end hotel, the room is also very good, the service is also good, but it is a bit expensive, the breakfast is also OK, but it is not cheap. We are convenient, close to the exhibition hall, and directly reach it through the underground passage
GGuest UserOverall was a good experience! Only issue was there is no microwave in your hotel room so when you and your family come back from a nice dinner or just have leftovers in general you have to go to the main lobby where there is only one microwave inside a cabinet for everyone in the hotel to use! Now here’s my real issue….inside that cabinet…not microwave just to be clear…. was a dead roach….we immediately alerted the staff and they were shocked just as we were! Staff said they would handle it so with good faith the next morning my kids were hungry went back down to that same microwave and the roach was still there‼️‼️‼️
GGuest UserPerfect hotel for a weekend get away. Within walking distance to the nationwide arena, which is where we saw a concert at. It was nice not having to fight for parking! The weather was perfect so we were able to sit out that night by the fire pit and relax. We ordered food from the restaurant. An amazing burger! 10/10 recommend. I will say, the only negative was the AC wasn’t the best even with it turned down as low as it would go, it was still stuffy
PPhaydThe location was perfect to get to local attractions, including the zoo, shopping, and hiking trails. The room and hotel was very clean, staff was friendly and helpful, and good amenities. We had breakfast elsewhere, as there is no continental breakfast, but that wasn’t a big issue for us. The only negative was that the fan in the bathroom was not functioning - or rather we couldn’t figure out how to turn it on. Otherwise, a good place to stay for a night at a reasonable price.
GGuest UserThe stay was good, breakfast 15 knives, eating was quite satisfactory, the service staff was very warm, and would take the initiative to help with things to drink. I ordered a chicken roll for dinner and it tasted very good! The whole hotel is very close to Cleveland Medical Center. It is very convenient for us to take a taxi to the downtown exhibition hall to use uber. The only downside is that the sound insulation of the room is not very good. Then the room service forgot to clean up on the first day. In short, it was a satisfactory stay! I love Cleveland! ! !
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