4-Star Hotels in Ohio, United States

I never make complaint but because this was such a bad experience! One of the worst I've ever had! I've always heard that Hilton hotels were so nice. This hotel was so run down, examples: the letters and numbers are rewritten on with sharpie and what looks like fingernail polish, because they had fallen off all over the place, there's MANY patches of wall work from previous holes all over the rooms and some arent even painted over, the carpet peeling up, a lot of things didn't work like some of the outlets in the room, the ice machines (on two floors), the faucet had a constant drip, furniture was scuffed up, the walls all over the building were scuffed and marked up, outside the building was lots of trash, and the elevator wasn't working. They also upcharged us when we arrived without explanation as a sort of deposit if anything happened to the room. We payed a good amount of money to stay at this runned down hotel, then we weren't even allowed to have the complimentary breakfast which is completely insane. Breakfast is not complimentary for every customer, just some? I've never seen this before and I've stayed at many hotels and I'll NEVER stay at one of your hotels ever again. It was the worst experience I've ever had at a hotel. It looked more like the motel 6 next door than a Hilton.

Perfect hotel for a weekend get away. Within walking distance to the nationwide arena, which is where we saw a concert at. It was nice not having to fight for parking! The weather was perfect so we were able to sit out that night by the fire pit and relax. We ordered food from the restaurant. An amazing burger! 10/10 recommend. I will say, the only negative was the AC wasn’t the best even with it turned down as low as it would go, it was still stuffy

We stayed at the Westin in Cleveland downtown area, nice location with convenient adjacent parking garage. The most impressive is the newly opened in-house restaurant, Masa & Agave. We dined there for three meals, breakfast, lunch and dinner. All fantastic. High quality ingredients paired with knowledgeable table service staff , like Nate, Sunny made the dining experience elevated to a new level. Oh, just mention their mole sauce, is indeed super! Comprise by 27 separate ingredients. Worthwhile to try.

Although I already paid over Trip.com I was taken off the room again and when I told them e I had already paid it was told me this was cancelled but next day I received a message against my bank The room was charged to me so I had to pay the room 3 times. I wouldn't check in there anymore because it is connected with very many circumstances. From 9:00 a.m. it's going to be noisy because the staff when cleaning the room sound music hears something nervous I have to say.

This is a peculiar hotel. I have experienced the most special one in the Hyatt Hotel. After arriving at night, I entered a shopping mall after closing the store, which is a bit dreamy. I am very impressed and the location is very good.

The hotel is good, the price is a little expensive, but not by much…

stayed two nights for a conference and it was my first time in Columbus. Everyone was super friendly and helpful and I felt very safe. The check in was smooth despite thousands of conference attendees in the area, I never had to wait long for an elevator, the bartenders were great conversationalists, the concierge was sweet and helpful, the bartender at the hotel bar was so nice, the bellman and the valets were very friendly and helpful. Brian was so kind when helping me with my car both times and even offered me a bottled water while I waited. I highly recommend staying here!

I am writing this review from the hotel lobby at 12:11am. I dropped my bags off at 2pm and was given a luggage tag and told my room would be ready shortly. I was told I would be called when my room was ready. It was confirmed and there was no question that I was here and ready to check in. I went on with my planned activities including my dinner plans and now coming back to the hotel have been told they have no room for me. I have never ever had such an experience. They have offered to relocate me to a hotel outside If Cincinnati. This was a quick vacation trip totally ruined by this hotel experience. Under no circumstances will I ever book this hotel chain again. They massively overbooked and have relocated many guests. I have been told on the side by a sympathetic employee that this is standard procedure. NEVER BOOK 21C!!!

I was hesitant about booking this hotel based on lots of negative reviews but we really enjoyed our time here. We had no issues with check in or check out and hotel stored our luggage our last day since we had a late flight. Booked months ago when we found a cheap flight to Cincinnati for a long weekend. Used Hilton honors points (50000 per night) since the rates were thru the roof expensive. We had no idea it was the weekend of BLINK and no idea what BLINK even was so we kind of swerved into a really fun, activity packed setting. Hotel location is 10/10. We walked north as far as Rhinegeist Brewing and Findlay Market and south thru the banks area, across the purple pedestrian bridge into Kentucky. The free trolley was circulating throughout the area; we just didn’t chance on it when we were headed places. Took the cheap $1.50 2X airporter bus to and from CVG. The stop is very close to the hotel so very manageable and a fraction of the cost of an Uber. We did receive an upgrade to a large corner room on the 29th floor which was nice and roomy with views over Fountain Square, Washington Park, the river etc. fall colors were beautiful. Yes, room could use some TLC. Ledge on one side window was falling apart from the wall. Towels were thin. I probably would have been disappointed had I spent premium rate price $350-400 a night. Bar is gorgeous, service was attentive, nice beer selection, fun live musicians each night we were there (Friday and Saturday). Bar offered a happy hour from 4-6 the Friday we were there. $5 drafts. I asked about breakfast and learned buffet is $24:95 per person. We chose to eat at the nearby Hathaways Diner for far less. I’d stay again if the price was right.

The hotel is very unique and the staff members are super friendly. Especially the bartenders and James and John the shuttle drivers. The shuttle is so convenient and takes you in a 2 mile radius. The only negative was the elevators were not working properly so you had to wait for a staff member take you up or down. The friendly staff helped make up for the elevator inconvienence. And the food was delicious!

I never make complaint but because this was such a bad experience! One of the worst I've ever had! I've always heard that Hilton hotels were so nice. This hotel was so run down, examples: the letters and numbers are rewritten on with sharpie and what looks like fingernail polish, because they had fallen off all over the place, there's MANY patches of wall work from previous holes all over the rooms and some arent even painted over, the carpet peeling up, a lot of things didn't work like some of the outlets in the room, the ice machines (on two floors), the faucet had a constant drip, furniture was scuffed up, the walls all over the building were scuffed and marked up, outside the building was lots of trash, and the elevator wasn't working. They also upcharged us when we arrived without explanation as a sort of deposit if anything happened to the room. We payed a good amount of money to stay at this runned down hotel, then we weren't even allowed to have the complimentary breakfast which is completely insane. Breakfast is not complimentary for every customer, just some? I've never seen this before and I've stayed at many hotels and I'll NEVER stay at one of your hotels ever again. It was the worst experience I've ever had at a hotel. It looked more like the motel 6 next door than a Hilton.

Perfect hotel for a weekend get away. Within walking distance to the nationwide arena, which is where we saw a concert at. It was nice not having to fight for parking! The weather was perfect so we were able to sit out that night by the fire pit and relax. We ordered food from the restaurant. An amazing burger! 10/10 recommend. I will say, the only negative was the AC wasn’t the best even with it turned down as low as it would go, it was still stuffy

Although I already paid over Trip.com I was taken off the room again and when I told them e I had already paid it was told me this was cancelled but next day I received a message against my bank The room was charged to me so I had to pay the room 3 times. I wouldn't check in there anymore because it is connected with very many circumstances. From 9:00 a.m. it's going to be noisy because the staff when cleaning the room sound music hears something nervous I have to say.

stayed two nights for a conference and it was my first time in Columbus. Everyone was super friendly and helpful and I felt very safe. The check in was smooth despite thousands of conference attendees in the area, I never had to wait long for an elevator, the bartenders were great conversationalists, the concierge was sweet and helpful, the bartender at the hotel bar was so nice, the bellman and the valets were very friendly and helpful. Brian was so kind when helping me with my car both times and even offered me a bottled water while I waited. I highly recommend staying here!

Very good location, a lot of restaurants nearby, the staff at front desk is very nice. The room is clean and comfortable. The room is clean and tidy, the front desk service attitude is very good, the hotel location is good, you can walk to Macy's, NORDSTORM, LV, GUCCI, Tiffany. There is a Chinese restaurant PFCHANG not far from the front door of the hotel

The facilities are well decorated and the sanitation is good. The location is just behind the Fisher Business School in the north area of the school, which is very convenient. The staff is very helpful. Although breakfast is not provided, there is a restaurant on the first floor. The only dissatisfaction is that the mattress and pillows are too soft and uncomfortable.

If you spend the night in this city, it's a great hotel. The location is very good, the surroundings are very quiet, and there are very good restaurants nearby. If you had stayed here, you would not have chosen another hotel.

I really loved this hotel. The front desk people were super nice! I can’t remember the girl’s name (she was East African) she was the sweetest! Gave my Hunnie a free drink for his birthday. The security was super nice as well. Very diverse staff who were all super nice. Will def stay there again. The room was super clean and nicely decorated. Loved the bathroom. It was all white and super clean. The location is great in downtown. We walked to dinner at Mitchell’s. Breakfast from the restaurant wasn’t that great.

I personally booked a room without breakfast, Chinese tourists noticed that there are no toiletries and slippers. Every day, I have breakfast in the restaurant next door. The overall environment is good. There is a parking lot. There are several ordinary hotels nearby. The room cleaning staff is not very good. The work is not working hard. Maybe my tip is less than 5 dollars a day. 😅

I never make complaint but because this was such a bad experience! One of the worst I've ever had! I've always heard that Hilton hotels were so nice. This hotel was so run down, examples: the letters and numbers are rewritten on with sharpie and what looks like fingernail polish, because they had fallen off all over the place, there's MANY patches of wall work from previous holes all over the rooms and some arent even painted over, the carpet peeling up, a lot of things didn't work like some of the outlets in the room, the ice machines (on two floors), the faucet had a constant drip, furniture was scuffed up, the walls all over the building were scuffed and marked up, outside the building was lots of trash, and the elevator wasn't working. They also upcharged us when we arrived without explanation as a sort of deposit if anything happened to the room. We payed a good amount of money to stay at this runned down hotel, then we weren't even allowed to have the complimentary breakfast which is completely insane. Breakfast is not complimentary for every customer, just some? I've never seen this before and I've stayed at many hotels and I'll NEVER stay at one of your hotels ever again. It was the worst experience I've ever had at a hotel. It looked more like the motel 6 next door than a Hilton.

Perfect hotel for a weekend get away. Within walking distance to the nationwide arena, which is where we saw a concert at. It was nice not having to fight for parking! The weather was perfect so we were able to sit out that night by the fire pit and relax. We ordered food from the restaurant. An amazing burger! 10/10 recommend. I will say, the only negative was the AC wasn’t the best even with it turned down as low as it would go, it was still stuffy

Although I already paid over Trip.com I was taken off the room again and when I told them e I had already paid it was told me this was cancelled but next day I received a message against my bank The room was charged to me so I had to pay the room 3 times. I wouldn't check in there anymore because it is connected with very many circumstances. From 9:00 a.m. it's going to be noisy because the staff when cleaning the room sound music hears something nervous I have to say.

stayed two nights for a conference and it was my first time in Columbus. Everyone was super friendly and helpful and I felt very safe. The check in was smooth despite thousands of conference attendees in the area, I never had to wait long for an elevator, the bartenders were great conversationalists, the concierge was sweet and helpful, the bartender at the hotel bar was so nice, the bellman and the valets were very friendly and helpful. Brian was so kind when helping me with my car both times and even offered me a bottled water while I waited. I highly recommend staying here!

Very good location, a lot of restaurants nearby, the staff at front desk is very nice. The room is clean and comfortable. The room is clean and tidy, the front desk service attitude is very good, the hotel location is good, you can walk to Macy's, NORDSTORM, LV, GUCCI, Tiffany. There is a Chinese restaurant PFCHANG not far from the front door of the hotel

The facilities are well decorated and the sanitation is good. The location is just behind the Fisher Business School in the north area of the school, which is very convenient. The staff is very helpful. Although breakfast is not provided, there is a restaurant on the first floor. The only dissatisfaction is that the mattress and pillows are too soft and uncomfortable.

If you spend the night in this city, it's a great hotel. The location is very good, the surroundings are very quiet, and there are very good restaurants nearby. If you had stayed here, you would not have chosen another hotel.

I really loved this hotel. The front desk people were super nice! I can’t remember the girl’s name (she was East African) she was the sweetest! Gave my Hunnie a free drink for his birthday. The security was super nice as well. Very diverse staff who were all super nice. Will def stay there again. The room was super clean and nicely decorated. Loved the bathroom. It was all white and super clean. The location is great in downtown. We walked to dinner at Mitchell’s. Breakfast from the restaurant wasn’t that great.

I personally booked a room without breakfast, Chinese tourists noticed that there are no toiletries and slippers. Every day, I have breakfast in the restaurant next door. The overall environment is good. There is a parking lot. There are several ordinary hotels nearby. The room cleaning staff is not very good. The work is not working hard. Maybe my tip is less than 5 dollars a day. 😅

The university motif is lots of fun, with red being dominant color. I laughed at the blue/yellow urinals in the men's room of the lobby. The staff were all super helpful. We travelled with our two year old and all the staff were extremely friendly and eager to make sure we had a good stay. He loved the dining hall / library vibe of the lobby seating area. This location is a perfect spot. Easy to walk out the door with plenty of shops and restaurants nearby. Easy walk to Nationwide Arena. I would stay here again for sure!

We stayed at the Westin in Cleveland downtown area, nice location with convenient adjacent parking garage. The most impressive is the newly opened in-house restaurant, Masa & Agave. We dined there for three meals, breakfast, lunch and dinner. All fantastic. High quality ingredients paired with knowledgeable table service staff , like Nate, Sunny made the dining experience elevated to a new level. Oh, just mention their mole sauce, is indeed super! Comprise by 27 separate ingredients. Worthwhile to try.

This is a peculiar hotel. I have experienced the most special one in the Hyatt Hotel. After arriving at night, I entered a shopping mall after closing the store, which is a bit dreamy. I am very impressed and the location is very good.

The hotel is good, the price is a little expensive, but not by much…

The hotel is very unique and the staff members are super friendly. Especially the bartenders and James and John the shuttle drivers. The shuttle is so convenient and takes you in a 2 mile radius. The only negative was the elevators were not working properly so you had to wait for a staff member take you up or down. The friendly staff helped make up for the elevator inconvienence. And the food was delicious!

Hotel is well located - only a few minutes from the city centre and not far from Lake Erie. Not very friendly. Rooms size ok - not very attractively furnished. Rooms quite cold and very noisy (airport, Amtrak,..) There is a free shuttle service in the city centre. Self-parking is possible at charge.

This is a great place to stay! Friendly staff, knowledgeable & helpful! The in-house restaurant was outstanding for breakfast! The room was clean & comfortable, and the fitness center is outstanding. I would recommend this establishment to anyone!

Poor value for money I spent 4 nights here in July 2022. It’s a pleasant hotel but there’s just no need to stay here. You’re better off staying on the outskirts of Cleveland for the following reasons: - parking here is $16 a day - breakfast is not included - there is no servicing of rooms unless you request it. There’s no discount in recognition of this reduction in service - there is little to nothing to do in downtown Cleveland. In short, underwhelmed

Hotel location is very good, the room is very clean. From Detroit to Niagara Falls, stop by. The small city is very European, and the nearby shopping and dining is very convenient. We found a Japanese restaurant nearby, only a four minute drive away.

Our stay was exceptional in every aspect. The room was incredibly spacious and ideally located in the heart of downtown. The only minor inconvenience was the parking situation, but the exceptional service provided by Mackenzie more than made up for it. She not only printed the necessary QR code for garage entry but also personally escorted us to ensure we navigated the somewhat confusing process, which requires scanning the code twice. Without her guidance, we likely would have encountered difficulties. Her attentiveness truly enhanced our experience.

Very good hotel, the hotel is close to the Cleveland Museum of Art, convenient for children to visit, there is a parking lot, 10 cars for parking, the hotel brother stops 30 knives. To be honest, breakfast is more suitable for European and American guests, but the attitude of the waiter is super good, the younger brother at the front desk is also super handsome.