Có một số trục trặc ban đầu lúc nhận phòng đã xảy ra, nhưng nhân viên đã phục vụ rất tốt với thái độ chuyên nghiệp và thiện chí nên mình rất hài lòng. Phòng đẹp, sạch sẽ. Hơi xa trung tâm 1 chút nhưng vị trí cũng dễ di chuyển
The view from the room was amazing, and check-in was earlier than 14:00, but we were able to move it up to 12:00, which was great.
There is a cafe on the first floor, where you can get ice cream and other things that are perfect for when it's hot.
Check-out was also changed from 11:00 to 12:00, which was great.
Motorbikes can be rented cheaply, and since it's not as crowded as Hanoi, even Japanese people can drive. But you do so at your own risk.
Hotel near Bai Chay,Ha Long93.1% of visitors choose this area
GGuest User2024.04.29
I booked a large family room but I didn't expect it to be so spacious😅 the bathroom is also super spacious, the m room has a hot tub! Muong Thanh is my priority when staying at any tourist destination. Although this facility is farther from Sun Square than the other facilities, the room is spacious and I feel very comfortable, not too far.
Hotel near Bai Chay,Ha Long93.1% of visitors choose this area
GGuest User2024.03.20
Remote location in new complex, not much things or eateries around. We booked the honey moon suite which was nice with the round bed but not enough hot water at night to fill the bathtube. Nice view of the bay from rooftop.
Hotel near Bai Chay,Ha Long93.1% of visitors choose this area
Ddrmahita2024.01.08
I stayed at this hotel because I am familiar with Novotel in Jakarta, Indonesia. I got a 10% discount by using Trip Coins.
I really enjoy es my stay at Novotel Ha Long Bay.
1. The room is extremely spacious. I would say that 3 people moving around would be no problem at all. The bed is also large.
2. The amenities are superb, I got all I need and some of those are eco-friendly items.
3. Not only the bedroom, the bathroom is spacious too. Wow!
4. The staffs are humble and understanding. At first I requested a late checkout until 12.30, yet I changed it to 13.00 because I just got back from my friend’s wedding. Furthermore, they always helping me order Main Linh taxi.
5. Squeaky clean!!! I love clean property!!!
Unfortunately, there is no bidet. Indonesians use bidet daily. There is no option a of Halal food, yet it is okay, that is just common in Vietnam. Overall, my experience was impressive to the point I even take photos for the purpose of reviewing how good this hotel was.
Hotel near Bai Chay,Ha Long93.1% of visitors choose this area
AAh Lay2025.05.20
The rooms are standard and clean, located near the food street. I stayed here again during a business trip. The facilities are all good, and the breakfast is nice. Important is the view are very beautiful!
The hotel is newly opened this year. The taste of individual rooms will be a bit big. I stayed for three nights and two rooms on different floors. In fact, this hotel is still very recommended in general. It also includes breakfast and delicious. The hotel room and picture are the same, it is warm and comfortable. The location is very convenient in the residential area, there are food around, the first floor of the hotel is a matcha shop, matcha is a specialty, delicious, it also belongs to the hotel owner
Room is superb clean. Facilities are good. Location wise is far from tuan chau harbour & Bay chai harbour. Do not trust the transport that arrange by hotel's lady! Is not even taxi nor hotel's car, is a personal car who trying to charge high price. (1) We requested hotel to pick us up at 14km away from. Pre-comunicate via WhatsApp is 200k vnd, and when we arrived hotel, the guy intend to charge us 250k vnd but lastly we show him supporting proof & called hotel then only allowed 200vnd. (1) we also ask the hotel lady to book taxi from hotel to 6.1km away for where our bus pick us. Same guy again, with same trick. We ask the lady how much will be the cost , she ask us not to worry as is meter will 1km 12k vnd. Then we insist and the price range then she mentioned range 100k-150k. When end of the trip. We are asking to pay for 150k vnd without using meter. Conclusion, very nice & clean hotel but do not ask hotel reception for taxi. Or if want, insist them to book a proper taxi for u with pre-agree price. Not personal type car.
Hotel near Bai Chay,Ha Long93.1% of visitors choose this area
AAnonymous User2023.09.02
The hotel room is comfortable and clean, and the nearby eating and shopping attractions are very convenient. The breakfast dishes are less. At the same time, the bathroom jacuzzi is faulty. I have stayed many times. I will choose to stay again if I have the opportunity.
GGuest UserReally nice hotel. It felt 4* and great value for money. The receptionist was great and sorted us out nicely for a ha long boat trip. All round would recommend the stay!
GGuest UserRoom is superb clean. Facilities are good. Location wise is far from tuan chau harbour & Bay chai harbour. Do not trust the transport that arrange by hotel's lady! Is not even taxi nor hotel's car, is a personal car who trying to charge high price. (1) We requested hotel to pick us up at 14km away from. Pre-comunicate via WhatsApp is 200k vnd, and when we arrived hotel, the guy intend to charge us 250k vnd but lastly we show him supporting proof & called hotel then only allowed 200vnd. (1) we also ask the hotel lady to book taxi from hotel to 6.1km away for where our bus pick us. Same guy again, with same trick. We ask the lady how much will be the cost , she ask us not to worry as is meter will 1km 12k vnd. Then we insist and the price range then she mentioned range 100k-150k. When end of the trip. We are asking to pay for 150k vnd without using meter. Conclusion, very nice & clean hotel but do not ask hotel reception for taxi. Or if want, insist them to book a proper taxi for u with pre-agree price. Not personal type car.
GGuest UserThe hotel is very good in every detail from the front desk to the room and bathroom. The decoration is very beautiful and clean. The breakfast is simple but enough. The price is cheap, 144. There are quite a lot of guests staying in the hotel, including Europeans and Koreans. The hotel is quite popular. Support support.
AAlinaBeautiful ship, excellent service, good food (lunch-buffet, dinner-menu), drinks are paid extra. On the common deck there are many places with tables and sun loungers. Each cabin has its own balcony, panoramic windows. Activities include kayaking and a morning trip to the cave
VVinod HuriaAlthough classified as a 4-star luxury hotel, no concierge service was available and we had to transfer our luggage ourselves to the room. Only two front desk staff members were there, who did everything. There was no travel agent to provide travel or cruise information or services in Halong Bay.
The breakfast spread was limited to selecting from the 2-3 options a day in advance, which was not a 4-star menu.
The room provided was a two-room suite with an attached kitchenette, which had a cooking stove, but no cooking utensils or even plates for serving. Even a basic necessity like a microwave to heat food was lacking. There was no hot water facility for washing utensils.
The air conditioning was not centralized, but independent units in each room. The bedroom size was very small, with barely any space to open the wardrobes.
Overall the two-day stay experience was not as comfortable and luxurious as one would expect in a 4-star accommodation.
There was no rooftop swimming pool or bar and in fact, we were told that there is nothing much to explore on the higher floors. Our accommodation was provided on the 14th floor.
DdrmahitaI stayed at this hotel because I am familiar with Novotel in Jakarta, Indonesia. I got a 10% discount by using Trip Coins.
I really enjoy es my stay at Novotel Ha Long Bay.
1. The room is extremely spacious. I would say that 3 people moving around would be no problem at all. The bed is also large.
2. The amenities are superb, I got all I need and some of those are eco-friendly items.
3. Not only the bedroom, the bathroom is spacious too. Wow!
4. The staffs are humble and understanding. At first I requested a late checkout until 12.30, yet I changed it to 13.00 because I just got back from my friend’s wedding. Furthermore, they always helping me order Main Linh taxi.
5. Squeaky clean!!! I love clean property!!!
Unfortunately, there is no bidet. Indonesians use bidet daily. There is no option a of Halal food, yet it is okay, that is just common in Vietnam. Overall, my experience was impressive to the point I even take photos for the purpose of reviewing how good this hotel was.
GGuest UserCommend:
Attentive to details (i.e.
--very spacious bed, bigger than king and very comfortable.
-- room and toilet were clean
-- automated controls and toilet bowl. Able to warm up toilet seat.
-- nice and classy design
-- staff were helpful and nice
-- breakfast spread nice
-- Vietnam massage was better compared to outside the streets
-- room service food was nice and very presentable
-- complimentary fruits platter due to some noise disruption
-- centralised location, very cosy accommodation. Enjoyed the clubbing music from the nearby beach club every night.
Improvements
- I personally prefer disposable hotel like bathroom slippers instead of the slippers they provided.
- no cotton pads. Cotton buds are provided.
AAh LayThe rooms are standard and clean, located near the food street. I stayed here again during a business trip. The facilities are all good, and the breakfast is nice. Important is the view are very beautiful!
AAnonymous UserFacilities: Complete facilities, details in place
Hygiene: The lobby is clean and bright, the rooms are neat and tidy
Environment: Convenient transportation, convenient for shopping and eating
Service: The waiter can't speak Chinese, which is a flaw, and needs to keep up with the international trend
Let me tell you a detail, why did you change the room inexplicably, it's useless to explain, the service is not professional enough.
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