5-Star Hotels in Alberta, Canada

"I went to the store to upgrade the Vice Presidential Suite. The size is not small, and there is only one bathroom, which is not reasonable. The food in the executive lounge is small and monotonous."

"Lake Louise wasn't fully thawed in May, so my friend and I decided to treat ourselves to a stay at the Fairmont Chateau Lake Louise for the last day of our Banff trip. And then the hilarious thing happened! The handsome blonde guy at the front desk was chatting happily with me during check-in, handed me my room card, and wrote down room number 178. My friend and I excitedly went to the room, only to find the card wouldn't open the door. Just then, we ran into a housekeeper in the hallway. Seeing us trying to swipe into 178, she said, 'This room is occupied; they checked in yesterday.' I replied, 'Look, he gave me this room.' The housekeeper said, 'Let me open it for you to see.' So she just opened room 178?? We saw luggage inside (out of politeness, we didn't look too closely since it was someone else's room). Later, I went to the front desk to discuss it, and they told me, 'Oh, this isn't too serious an error, we just wrote down the wrong room number for you. Your room was ready.' My reaction: ??? Is this the quality of service you provide? Also, the hotel breakfast was pretty mediocre. My overall feeling is: it's okay to stay here, but not really necessary. Staying in Banff town is much more convenient for joining trips, eating, and shopping."

"If you visit Banff, you must stay at the Fairmont! It is a beautiful hotel that is more like a castle with a million-dollar view of the mountains around it. A nice perk is that all guests at the Fairmont receive free passes for the shuttles that get you around town, so need to worry about transportation. A great stay all by itself and surrounded by connection to all of the attractions close by: hiking trails, frozen lakes, glacier valleys, and of course the town of Banff itself."