5-Star Hotels in Lisbon District, Portugal

"We arrived but couldn't check-in on time. The first receptionist told us that we'd have to wait 10-15 minutes from the check-in time. Then, we finally checked in, but our luggage was nowhere to be found even after 2hr of wondering about outside of the hotel. Afterwards, my husband went down to the reception and was told to look for the luggage himself because the first receptionist who told us the luggage would be right up had somehow lost the tag somewhere. The initial impression was not great, there were many customers to be served, but we didn't feel respected. However, I want to say thank you to this receptionist (sorry, forgot your name) for paying attention to our needs (that the others couldn't). Thank you for treating us a little champagne!"

"After a 3-night stay, we extended for an additional night, and the front desk thoughtfully assigned us a different room with a balcony. Each floor of the hotel has a distinct main color theme, and every room features a random color scheme as well. I'm so glad I chose this hotel; it really made my trip to Lisbon memorable."

"Generally, the main reason for arriving a day late is due to flight delays. I've tried to coordinate many times, hoping to get a partial refund for the first night, but the merchant is completely uncooperative and difficult to communicate with. Perhaps domestic and overseas hotels operate differently, with domestic hotels being more strictly bound by regulations."

"We booked twin beds, which is perfect for older kids who need to sleep separately from the adults; it would also be great for a family of four if the kids were younger. The main advantage is the convenient location of the shopping area downstairs, making it easy to find Chinese restaurants, and it's also very close to Ocean Park."

"After a two-night stay, I was so impressed by the excellent value for money that I extended my booking for another two nights. This is a five-star hotel with impeccable service. The front desk staff were incredibly responsive, answering all our questions in great detail, for which I'm very grateful. The hotel boasts an elegant, clean environment, attentive service, and convenient transportation. The breakfast spread is extensive, and the egg tarts are particularly delicious. There are shopping malls nearby, and it's not far from attractions like Freedom Square. With a metro station close by, getting around is a breeze. Highly recommend staying here."

"The perfect base for a Lisbon trip, captivating in every way from service to cuisine! Choosing to stay at the newly opened Andaz hotel was the best decision I made for this Lisbon trip! From the excellent location and attentive service to the rave-worthy dining, the entire journey was filled with surprises and fond memories. First, let's talk about the service. From the moment I stepped through the door, every staff member displayed warm and professional Portuguese hospitality. Check-in wasn't done standing at a high-pressure counter; instead, I was comfortably seated on a sofa, sipping a glass of Port wine or sparkling water offered by the staff. The entire process was elegant and unhurried. At the front desk, the team members were not only incredibly warm and friendly but also meticulously attentive to guests' needs and conversation details. They'd proactively remember your soccer scores or where you traveled from, chatting with you like old friends, making you truly feel 'seen' rather than just another booking number being processed. Throughout my stay, inquiries about sightseeing and restaurant recommendations were answered patiently and thoroughly. The whole atmosphere was welcoming and professional. The entire hotel was also exceptionally clean and comfortable. After all, it's a brand new property officially opened on March 11, 2026, so all the hardware and linens were maintained at the most reassuring level. Staying in such a spotless space in the historic Baixa district, from every corner of the guest room to the iconic public spaces within the building, maintained incredibly high standards of cleanliness, making for an immensely comfortable stay. The ambiance was definitely a highlight of this stay. The hotel is housed in a former ancient bank building, now cleverly renovated, with artful blends of old and new evident everywhere. The guest room design incorporates numerous iconic Portuguese elements, such as cork decor, mosaic tiles, and mahogany, giving it a grand yet locally soulful feel. What was most impressive was that the rooms were equipped with Byredo bath products, a 55-inch high-tech TV, and immersive art installations, while the bathrooms were covered in natural stone reddish-brown tiles, revealing thoughtful touches everywhere. The hotel itself is located in the heart of Baixa, near the famous Augusta Street and Praça do Comércio. Pushing open the window, you can gaze at the Tagus River and São Jorge Castle in the distance. Strolling through the cobblestone alleys every day was an immersive cultural experience. Next, I must enthusiastically praise the breakfast. Dining at the Luzzi rooftop restaurant every morning was a true pleasure – the breakfast selection was incredibly diverse, offering buffet, American, or continental options. The quality of the freshly sliced Iberian ham, fresh fruits, and various local Portuguese pastries available at the buffet was exceptionally high! From traditional Portuguese egg tarts to freshly squeezed juices, every bite felt invigorating. Starting the day by enjoying a sumptuous breakfast with the gentle morning sun on the rooftop, overlooking Praça do Comércio and the Tagus River, was simply wonderful! Finally, I want to talk separately about dinner. The hotel's new Portuguese cuisine blends world flavors left behind by the country's centuries of Age of Discoveries. We specifically tried their seafood paella; the rice absorbed the essence of seafood and broth, with an authentic and rich texture that was not greasy at all, completely overturning our stereotype of mediocre hotel dining. Besides the paella, the menu also featured high-quality dishes like freshly caught fish wrapped in banana leaves and local octopus salad, perfect for pairing with local Portuguese Vinho Verde wine. Coupled with the live music at the rooftop bar and the panoramic city night view, the entire dining experience was incredibly romantic and memorable. In summary, if you're looking for a hotel in Lisbon that is impeccable from the check-in experience to the dining quality, and truly allows you to feel the local pulse and luxurious flair, Andaz Lisbon is an absolute excellent choice not to be missed!"

"Loved the room - spacious and the bed was really big. Room was also clean - though the shower screen had some issues and water kept spilling on to the floor. Amenities and facilities were also great - rooftop bar and pool should stay open later than 6pm!"

"The hotel is beautiful ! Bed! The spectacular room! The staff attentive in such a kind way , offered to help you all! I will surely come back! When I visit Lisbon I try to go to the 5* and this has been liked me differently"