5-Star Hotels in Lisbon District, Portugal

"This stay completely exceeded our expectations! The hotel's service was outstanding; every staff member was incredibly warm and patient, from the front desk to other employees, making us feel right at home. The breakfast restaurant service was equally impressive. The staff were friendly and attentive, ensuring a great start to our day. The hotel overall was very clean, with modern and new facilities, making our stay both comfortable and convenient. Upon checking in, we initially had trouble finding our room number, only to discover it was cleverly designed on the floor. While a bit unexpected, it showcased the hotel's unique and modern design concept. This was a very pleasant stay, and we are extremely satisfied with this hotel. We will definitely be returning and will not hesitate to recommend it to our friends."

"It was simply incredible! Best hotel and service ever. And I've traveled a lot. Thank you and keep up the excellent work."

"The location is in the city center, and it is very convenient to go shopping nearby. The room is clean, but relatively small. It is difficult to open two large pieces of luggage. Breakfast is on the rooftop with a city view."

"Generally, the main reason for arriving a day late is due to flight delays. I've tried to coordinate many times, hoping to get a partial refund for the first night, but the merchant is completely uncooperative and difficult to communicate with. Perhaps domestic and overseas hotels operate differently, with domestic hotels being more strictly bound by regulations."

"Booked the single room. Spacious bathroom despite the small room size, breakfast was great each day with a bit of variety between days. Room had some scratches on the wall from previous guest use but nothing major. Located near a metro station, a park, and a mall—very convenient"

"The hotel has a good location, but the entrance is a bit hidden; however, it's easy to find if you take a Bolt taxi. We bought a breakfast package, which consisted entirely of Western food, including egg tarts, but the tarts were very sweet and I didn't find them very tasty. The yogurt was excellent, and some of the bread was also acceptable. There was no pasta or rice. Amenities: The hotel provides disposable slippers, but not disposable toothbrushes or combs."

"The perfect base for a Lisbon trip, captivating in every way from service to cuisine! Choosing to stay at the newly opened Andaz hotel was the best decision I made for this Lisbon trip! From the excellent location and attentive service to the rave-worthy dining, the entire journey was filled with surprises and fond memories. First, let's talk about the service. From the moment I stepped through the door, every staff member displayed warm and professional Portuguese hospitality. Check-in wasn't done standing at a high-pressure counter; instead, I was comfortably seated on a sofa, sipping a glass of Port wine or sparkling water offered by the staff. The entire process was elegant and unhurried. At the front desk, the team members were not only incredibly warm and friendly but also meticulously attentive to guests' needs and conversation details. They'd proactively remember your soccer scores or where you traveled from, chatting with you like old friends, making you truly feel 'seen' rather than just another booking number being processed. Throughout my stay, inquiries about sightseeing and restaurant recommendations were answered patiently and thoroughly. The whole atmosphere was welcoming and professional. The entire hotel was also exceptionally clean and comfortable. After all, it's a brand new property officially opened on March 11, 2026, so all the hardware and linens were maintained at the most reassuring level. Staying in such a spotless space in the historic Baixa district, from every corner of the guest room to the iconic public spaces within the building, maintained incredibly high standards of cleanliness, making for an immensely comfortable stay. The ambiance was definitely a highlight of this stay. The hotel is housed in a former ancient bank building, now cleverly renovated, with artful blends of old and new evident everywhere. The guest room design incorporates numerous iconic Portuguese elements, such as cork decor, mosaic tiles, and mahogany, giving it a grand yet locally soulful feel. What was most impressive was that the rooms were equipped with Byredo bath products, a 55-inch high-tech TV, and immersive art installations, while the bathrooms were covered in natural stone reddish-brown tiles, revealing thoughtful touches everywhere. The hotel itself is located in the heart of Baixa, near the famous Augusta Street and Praça do Comércio. Pushing open the window, you can gaze at the Tagus River and São Jorge Castle in the distance. Strolling through the cobblestone alleys every day was an immersive cultural experience. Next, I must enthusiastically praise the breakfast. Dining at the Luzzi rooftop restaurant every morning was a true pleasure – the breakfast selection was incredibly diverse, offering buffet, American, or continental options. The quality of the freshly sliced Iberian ham, fresh fruits, and various local Portuguese pastries available at the buffet was exceptionally high! From traditional Portuguese egg tarts to freshly squeezed juices, every bite felt invigorating. Starting the day by enjoying a sumptuous breakfast with the gentle morning sun on the rooftop, overlooking Praça do Comércio and the Tagus River, was simply wonderful! Finally, I want to talk separately about dinner. The hotel's new Portuguese cuisine blends world flavors left behind by the country's centuries of Age of Discoveries. We specifically tried their seafood paella; the rice absorbed the essence of seafood and broth, with an authentic and rich texture that was not greasy at all, completely overturning our stereotype of mediocre hotel dining. Besides the paella, the menu also featured high-quality dishes like freshly caught fish wrapped in banana leaves and local octopus salad, perfect for pairing with local Portuguese Vinho Verde wine. Coupled with the live music at the rooftop bar and the panoramic city night view, the entire dining experience was incredibly romantic and memorable. In summary, if you're looking for a hotel in Lisbon that is impeccable from the check-in experience to the dining quality, and truly allows you to feel the local pulse and luxurious flair, Andaz Lisbon is an absolute excellent choice not to be missed!"

"Pleasant stay, I really enjoyed the hotel and all of the facilities. Staff were incredibly helpful. Many thanks to Hugo at the front desk, Renoto and the entire team for your kindness."