Phan Thiet Hotels with balcony

I had a wonderful stay at APEC Mandala Hotel. The facilities were excellent, the room was beautiful, and every aspect of the hotel exceeded my expectations. However, what truly made this stay unforgettable was my butler, Dương. I arrived at the hotel feeling very unwell, and from the moment I checked in, Dương went above and beyond to make sure I was as comfortable as possible. He anticipated my needs before I even had to ask and genuinely cared about how I was feeling. His kindness, warmth, and attentiveness were unlike anything I’ve experienced at a hotel before. Not only was he incredibly professional, but he was also so friendly and funny. We were constantly laughing together, and he made me feel completely at ease despite travelling alone in a country where I didn’t speak the language. He never made me feel isolated. instead, he made me feel looked after like family. When I needed to withdraw cash, Dương personally took me to the ATM. Then, when I realised I’d need more than I’d originally withdrawn, he happily came back with me without hesitation. It was such a simple gesture, but it perfectly summed up his willingness to help with absolutely anything. The moment that really showed how exceptional he is was when he messaged to ask if I needed anything. I had fallen asleep and didn’t reply. Rather than assuming everything was fine, he actually came to my room to check on me because he was genuinely worried about my wellbeing. That level of care is incredibly rare and meant so much, especially when I wasn’t feeling my best. Dương didn’t just provide excellent service, he showed genuine compassion. His kindness, patience, and generosity transformed what could have been a difficult trip into one I’ll always remember for the right reasons. He is a true credit to APEC Mandala Hotel, and I sincerely hope the management recognises what an extraordinary employee they have. Thank you, Dương, for taking such wonderful care of me. You didn’t just make my stay better you made it unforgettable.

It was a perfect vacation. This was a family trip with our 5-year-old child. There were fruit flies in the breakfast restaurant, and they were landing on the fruit. Some action needs to be taken, I think. Other than that, it was really, really good. Friendly staff, quick service, and the special room cleaning were excellent. We had a wonderful stay. I was debating between the Centara Mirage Hotel's waterpark for my child and the Anantara, which I wanted to visit, but there's no comparison. A vacation is always best spent wherever mom wants to go ^^

We had a wonderful time at this hotel. The grounds are spacious and green, everything is blooming, even vegetables are planted, and a pony lives on the property. The staff spends all day watering, sweeping, and cleaning. The room was great, with wooden furniture and plenty of space, everything worked. I was a little tired, but that didn't bother us at all. The only downside was that the windows and the entrance overlooked the pool walkway, so you could see everything. And there was no door to the bathroom or toilet. Absolutely not. The room is called ”Romance” (it says above the entrance.) The breakfasts are excellent: fruit, vegetables, snacks, soup, omelettes, scrambled eggs, and granola. There are two types of coffee. Basically, you'll find something to suit your needs. The beach is also a special treat; it's long and narrow. It wasn't crowded in January, and sun loungers were always available. Overall, I recommend this hotel; it's a great choice for a quiet and beautiful vacation.

Privacy: Very poor. The glass front means anyone walking by can see inside. You have to close the curtains all day, which ruins the view. Amenities: The hotel lacks activities. It needs things like outdoor movies or social events to give guests a reason to stay. Dining: Disappointing. Food quality is low, and the service is unprofessional—they served my main dishes before the starter. Beach: Extremely dirty and full of trash. Unacceptable for a beach resort. If you just want photos or content video for social media, it’s fine. But for a real retreat, it’s not worth the price. 3-star quality at best. I won’t be returning. Useful feedback for the owner to improve.

Hotel Feedback Follow-up I reported to the duty manager regarding the reception staff’s attitude and the manner in which the matter was handled. I would like to express my appreciation to Ms. Nhi for her willingness to listen to and acknowledge the guest’s feedback. She addressed the complaint with a positive attitude and made every effort to improve the situation. Over the course of the two-day stay, her efforts at least allowed the guest to recognize the hotel’s sincerity. As a five-star hotel operating under an international brand, service attitude is of paramount importance if the hotel aims to attract more international guests. Mutual respect is essential. While the property may still be considered for future stays, those expecting a true five-star standard of service are advised to moderate their expectations.

We stayed at this hotel with three friends for several nights and had a very pleasant experience. Overall, we really enjoyed our stay and would recommend this hotel. The rooms are not very large, but they are comfortable and have everything needed for a pleasant stay. The room was exceptionally clean, hot water was always available, and all the necessary toiletries were provided. The hotel itself is small and located right by the sea, which creates a very relaxing atmosphere. There are rooms with beautiful sea views as well as rooms facing the swimming pool. The pool access rooms are especially convenient because you can step directly from your room into the pool area. The hotel also has lovely swings where it’s nice to relax in the evening. There are outdoor terraces where you can sit and enjoy breakfast while overlooking the surroundings. Breakfast was another highlight. Every day you can choose your meal in advance by filling out a simple form at the reception. The menu changes daily, which makes breakfast more interesting and convenient. The only thing I would suggest improving is the reception area. Since it is located next to the kitchen, there is a strong cooking smell that tends to stay in the room because of limited ventilation. It would be great if the hotel could improve the airflow or use air fresheners. Waiting at reception for check-in or assistance can be a little uncomfortable, and the smell sometimes even lingers on your clothes. This is just my personal opinion and did not affect our overall experience. One more small note for future guests. You may occasionally see mice running around on the outdoor terrace. I would recommend not feeding them and informing the hotel staff if you notice them, so they can handle the situation appropriately. We would also like to give a special thank you to the administrator, who kindly allowed our friend to stay in our room for an additional fee. We really appreciated the flexibility and understanding. Overall, we had a wonderful stay. Thank you for your hospitality. This is a lovely hotel in a beautiful location, and we would happily recommend it to other travelers.

This hotel is not by the sea, and certainly has no beach! There's a friendly, Russian-speaking owner. The rooms are clean, and the staff is good. Daily housekeeping is provided. The furniture in the rooms is a bit old, but there's everything you need. Towels and linens are clean. Our room had a balcony facing the street, which was very noisy. The air conditioning was right above the bed, blowing air directly onto our heads. The bed was uncomfortable. The staircases and landings are very narrow, making it extremely inconvenient with luggage. The breakfasts are sparse, but edible. The pool is small but quite deep and clean. The sun loungers don't have mattresses, and there are no beach towels provided. The internet connection is good everywhere. There are cafes and shops nearby.

A large hotel complex with swimming pools, a sauna, a hammam and its own infrastructure in the form of cafes, shops and coffee shops. Very convenient. Prices are slightly higher than in Mui Ne itself, but not critical. There is a private beach with sun loungers. The complex is located on a hill, you can go up to the reception directly on an escalator or an electric car. There is a private beach. The center of Mui Ne is about 20 km away. It is not convenient without a bike. With a bike, it is a pain to ride there) We stayed for 5 days. We really liked the room and the complex itself. Daily cleaning, a visit to the sauna was included in the price and the pools too. Beautiful view. Comfortable to sleep and you can't hear your neighbors. We had a good rest! The only thing is that when booking it was indicated that there was a mini kitchen, but in fact the stove did not work. We were unable to prepare a minimal breakfast. But for us it was not critical, we did not contact the staff about this.

Poorest service ever. Slow front desk check-in. Many guests were waiting for more than an hour to get to room keys. No aircon in elevator And I was answered that they dont provide room cleaning or make-up service 😡, even I stay more than 1 night!!!! They just “support” to change the towel?!? What the hell is it called “support” here?

Before I start. Let’s be clear, Apec Mandala Mui Ne is the main one that owns the buildings. However a bunch of “Condotels” use the Mandala name so “Mandala Breeze” is one of them. The communication is spot on before the trip. If you use Zalo they message you there and tell you the things you need to know. Also throughout the trip, extremely responsive to any questions I had. CHECK-IN Messaged when arrived and a girl came with the key cards (not the typical check-in style). She showed us to the room and took pictures of our passports. Also, they needed to keep one of the passports for some reason. But got it back at the end. FOOD: The Mandala Bay restaurant was for sure the main one for decent food! There are “lower level” kinds of restaurants around that offer very affordable and yummy food. (Bay Restaurant would be about 1-1.5M VND per meal on average for family of 3-4. Whereas the other more affordable places cost about 500k VND totally). AMENITIES: Swimming pools to the max. Very nicely kept pools and a nice kids playing mini water park was great. All pools have kids pools connected so it’s very family oriented. Didn’t get to check the gym out but looks good. The beach is easily accessible via exiting the hotel and asking the guard to send the golf cart to take you down. Beach is standard and nothing very special. Quite a lot of rubbish around and many crabs (which of course don’t need to worry about as they go down into their holes with any kind of movement from us.) Beach water is a little clear and at this time of the year (May) the water is warm! *Notable* - people were getting stung by what possibly are jelly fish. So, you just get lucky with that kind of thing. KIDS ACTIVITIES: They have a great kids play club. It costs extra and isn’t included in the hotel cost but it’s worth it. Unfortunately quite hot in there though! Kids also have the water park for themselves and the water slide (although the slide might rip your swimsuit a little!) *Notable* - Swimming Pools. If you are staying via one of the condotels then make sure the if your room includes the swimming pools, take the main key card pocket as you won’t be able to get towels to use or even use the pool as that is the part of the actual date you will check-out. The cards themselves have old dates and the lifeguards get confused and say you can’t use the pools so make sure you take the one that has the actual check-out date on it. CHECK-OUT: Simply message 30 minutes before the time and it will be ok. Very simple. All in all it was a great time. A couple of miscommunication issues but that’s to be expected. No real need to go out of the complex as they have everything there.